Recent content by charlesm

I feel your pain. I tried to contact them by email, phone, tweet. In the end, after hanging on for over 3 1/2 hours i did get through. They had forgotten to apply my code. they phoned back later but something had now gone wrong so it took over an hour Good news is it is all working now I...

So spoke to Chris this morning - the key had not been prepared for me Chris phoned back this afternoon at 5 ish, the key was ready and he activated it but it did not work. He then had to speak to his colleague as he had never seen that before. Took him until 2 minutes past 6pm to get it...

Thanks Spyder. the omission does not bother me, people make mistakes or forget things that is not the issue. What bothered me is how long it i taking to put right. A simple email should have done it You are absolutely right, once they key is there it will be a very easy job (especially with...

no - that was my first thought and i have checked it a dozen times in case i missed it

And all is now nearly solved - sent my deputy to the meeting and stayed on the phone. At 10.15 i was answered (at 9am i was second in the queue) - turns out the digital license was not created which is what caused the problem. 3 hours on the phone for them to find their omission. The guy who...

I can't use 365 because somewhere i am in places where there is no internet or mobile. Nothing saved on the cloud etc. That' why we bought this version of windows so we can use word on the plane and excel to show the plan - thats all we need. That they forgot the card is not a problem. But...

Now in position number 1 but i have to go in to a meeting - what do i do

RAKK - i don't know how to - i am in the office, we have a very fast internet connection. As I said if someone gives me instructions i will follow them. If you would like to know about absorption costing with the treatment of overtime in overseas factories then i am your man but this is a...

probably best if i return the computer and go to Currys - still caller number 2 - how do i do my job?

This is beyond my IT skills - i don't know how to do that - this is why i am phoning PCSpecialist - after 1/2 hour i am still caller number 2 - how do i find out how to do this - i can follow instructions but i can;t make them up Thanks for removing the invoice - as you can see I am not that IT...

Hi - that is illogical. If they did call backs people would not have to stay on line due the the insane volume of calls. I started phoning at 8.58 this morning - got through on my fifth attempt to be caller number 3 - it is now 9.15 and i am caller number 2 - at 10am i have a work meeting -...

I will try tomorrow - could not this morning as i was on the phone to the court - problem with having a job is it gets in the way - wish they would give me a time they would phone back and i could arrange my time around it - anything is better than being on hold for 2 hours...........

Last computer i bought it came already loaded - this time nothing, not even a key. I am mediocre at IT, I could download it but i have paid £122 and don;t have a key - would be simple if they had more people to respond - but i can't spend hours on hold - wish they would just phone me back - i...

I bought Microsoft Office License but software not loaded. Instead it keeps pushing me to 360 which is not much use when i don't have internet access which is why i bought Office Unfortunately i have already spent over 2 hours waiting on the phone and i have a job. Waiting an hour is...