Recent content by KMe

I hope that fixes it. I'll leave an update once we get a reply.

Yeah we did. We can only download version 1.1.0.24

We did all of these things. We immediately removed bullguard, device manager is fine, all of the other function keys work, and the icon is there (we can open the control center just fine too, and the turbo button also changes the setting in the control center). We did also call and email...

I attached the specs. Windows was pre-installed. Just had to update it. We also (manually) installed the latest nvidia drivers.

I checked the BIOS, but I'm pretty sure there isn't any option regarding the backlight in there.

Hi, @dynomutt0 , @enla_est89 , have you heard back from PCSpecialist? We're having the exact same issue with the laptop we just received. Same chassis (TongFang GK7IDR) and the control center version that we can download from the account page is also the 1.1.0.24 one. It allows us to pick a...