Recent content by paulstenning123

It looks like the best option for upgrade would be to remove the existing RAM and purchase 64GB (4 x 16GB or 2 x 32GB) new. I have been looking at the officially supported RAM on the ASUS website for the specific motherboard...

That offers the options shown in the attached screenshot. That would probably assume replacing the existing RAM rather than as additional RAM to work alongside the existing though. Price for 2 x 8GB 2666MHz is £72.94 incl VAT so about a fiver more than Scan. If buying here would be guaranteed...

System spec: Case CORSAIR CARBIDE SERIES™ 200R COMPACT GAMING CASE Processor (CPU) Intel® Core™ i7 Eight Core Processor i7-10700KF (3.8GHz) 16MB Cache Motherboard ASUS® TUF GAMING B460-PLUS: ATX, LGA1200, USB 3.2, SATA 6GBs - RGB Ready Memory (RAM) 32GB Corsair VENGEANCE DDR4 2666MHz (2 x 16GB)...

In case it's needed, this is the spec of my laptop: Chassis & Display Lafité Series: Aluminium Chassis: 15.6" Matte Full HD IPS LED (1920 x 1080) Processor (CPU) Intel® Core™ i5 Quad Core Processor i5-10210U (1.6GHz, 4.2GHz Turbo) Memory (RAM) 16GB Corsair 2400MHz SODIMM DDR4 (2 x 8GB) Graphics...

I have a 15.6" Lafité® IV laptop which I bought in December 2019. It now seems to have an issue with the battery charging. Windows shows it as plugged in and at 42% but not charging. It was left plugged in and shut down for around 20 hours (overnight and all day) and is still the same this...

I'll email enquiries@... hopefully they will get to it before they ship a replacement but I'm not holding my breath. If they do send a replacement I'll just refuse the delivery. I have put a note in the package with the RMA number and requesting refund too. I have one on order from Amazon now...

On the first call to tech support he didn't say how I'd get the software and didn't seem to know. He said he would put me on hold while he spoke with someone about it, then around 10 minutes later the call cut off. I waited around half an hour to see if he'd send an email update or if the...

I ordered a Blu-Ray drive with software as an upgrade to my desktop PC. The drive arrived today but no software included and it's also not in the downloads on the website. Phoned tech support, over an hour in a queue (with wait times according to the queue system messages supposedly never more...

It's a shame tech support didn't know about that when I raised the initial support ticket. They said it wouldn't work. By the time you got a reply and posted here, it was already on its way back with DPD having been accepted for return. So I stand by my incompetence comment. Thank you for...

Well they have refunded the cost of the dock but not the postage. Yet another email needed. Staggering incompetence with this whole saga.

Thank you for this. I wish the support engineer who answered my ticket had known this. However the dock is on its way back to PC Specialist, after finally getting a return sorted with enquiries@ last week. Hopefully the refund will be quicker than the rest of the protracted process.

Thank you for raising that, it would be very useful. It does seem quite complex with USB-C ports having varying functionality, and not being obvious what works with what. The statement should perhaps say what specifically to check in the port spec, as it is not always obvious. Maybe longer...

Looks like email is the only way. I tried phoning at 9am and got 3rd in the queue, but they couldn't do a return and refund either. Why is it so difficult to return a mis-sold upgrade part?

I tried web chat and they said they couldn't do it for security reasons. Hopefully they can do it through tech support messages as I don't want to waste over an hour in a phone queue for a £36 item.

Do I still need to arrange that through the tech support messages or is there another way that is more efficient?