Recent content by Smoggyuk

Thank you to all those that provided input, I have spoken to this customer and we have decided to bring the system back for an RMA. Found a bunch of errors in the customer's event log files, mostly targeting the GPU. Either way, we are exploring warranty terms. "Your AIDA64 results suggest a...

I have just spoken to this polite gentleman on the phone! everything is sorted and I have emailed to confirm the changes. You saved this customer a bunch of money and he is way better off for it. Thanks again all, happy New Year!

Although I come and go on the forums, I appreciate everyone and everything that is posted here. It's a thankless role in the grand scheme of things! Have a fantastic Christmas everyone and reach out to me if you require any assistance with your orders. Thankfully, Santa has visited early and I...

Hello All, I wanted to check in and I hope you are all safe and enjoying the run-up to the festive period. PCSpecialist have every hand on deck, working extraordinary amounts of overtime and working through some weekends *Plays worlds smallest violin*. But overall, PCSpecialist is...

Your finance contract goes live at the point of dispatch, the 12 month interest free period also starts from this date. No payment is due within the first 12 months, unless you wish to settle the 0% interest balance in this time.

Correct, this was just the example used to keep it clean :)

Good afternoon, I just wanted to check in and provide an update. A certain situation has recently just been brought to our attention. It is quite surprising to see and we apologise for the small number of customers that this has affected. We have found that some customers have found ways...

You are always welcome to email me directly, just send me a personal message with your email and your concerns. I will try my best to get back to you today but as you can imagine, we are extremely busy. We are adjusting the best we can under the circumstances, and I can say with complete...

Without sounding like a politician and avoiding the question. I cannot comment on orders made through PCSpecialist on the forums. I also will not be able to provide order details from another customer, knowing that you seek to compare the reasoning IF a build has been completed prematurely this...

Unfortunately, I have not been active on the forums recently. We are being hit extremely hard with the incoming workload. My official job description does not include looking after the forums, but I thought I would take time out of my shift to help with customers. This is because I do really...

Unfortunately, I have not been active on the forums recently. We are being hit extremely hard with the incoming workload. My official job description does not include looking after the forums, but I thought I would take time out of my shift to help with customers. This is because I do really...

PCSpecialist have provided email communications regarding this particular component and the shortages that we have been facing, we have received some that were unexpected, but again not enough to fully saturate the demand.

You have the CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET selected, this is the reason for the order delay. I have emailed you to discuss.

That is quite costly, and we apologise for any customers in this position, we wish we had an alternative method in place to support this type of situation, but we can only be as inclusive as our services allow. I am lucky to have these numbers included with my price plan and I could not imagine...