Recent content by Yui-Hirasawa

Well, when it seemed like it couldn't get any worse, I realized this morning that the touchpad was up, plus I couldn't click on it, so I figured where the problem was coming from. I have disassembled it, and indeed, the battery was even more swollen, this is a danger, in addition to the possible...

What do you want me to answer, read the thread and you will know.

I leave here the part they sent me: For starters, it does not say anything that they have done to solve the temperature ... And by email the only thing they told me was that it had dust and they had cleaned and changed the thermal paste, and that the temperatures had dropped between 5-7ºC (99 -...

After more than 30 minutes on the phone, who by the way already know me (it will be because I did not insist on the temperature problem ...) and that nothing, who will ask the technician to see what has happened and that I already They'll say something ... After a month I don't know whether to...

This is the wonderful cleaning that they have done according to them, they have not even bothered to fit the worn screws !!!!

This is very shameless, it just came to me, and I have EXACTLY THE SAME PROBLEMS I SENT THEM WITH. THEY HAVE DONE NOTHING IN A MONTH THEY HAVE HAD THE LAPTOP.

What? Exactly my laptop is 18 months old, and therefore it still has a valid guarantee, because they want to make me pay for the battery when that is not legal? I'm telling you to pass me the law where its say they only have 6 months.

Where in European law does it say that it is 6 months? pass me the law.

If I hope that's it ---- In another order of things, on the subject of the supposed 6-month guarantee in which they make me pay € 67 for it, in which that is illegal and when I asked about it in which part of European law it says that, no They are able to tell me nothing and only refer to their...

Well, I have news, I don't know if it is good or bad, first of all I am sorry for the bad English but I am using a translator. I have spoken to them by chat and they have told me that since yesterday they are already looking at it, well because the state is still in RMA received. On the subject...

I spoke to them on Friday and they told me there were 77 still ahead of mine. Puff, and what happened to it so that they did not repair it and it is the 3rd time that you send it?

It still seems exaggerated to me that after so many days they haven't even touched it, and as I say, the warranty time continues running the same, since at least it will take so long for it to be extended later, what less ...

The guarantee is two years, I do not understand that it has to do one thing with the other, and in my case I am from Spain ... The only thing that I know is that today I have sent it for two weeks and 9 days since they have it and they still do not touch it.

the silver? why? I think that is irrelevant. I know all too well, each one looks for his own, and in my case they go two weeks without a laptop and they haven't even touched it yet.

because the warranty time of my laptop continues running without having it, 2 weeks lost, and I still see that it will be like this for another 2 weeks at least, busy or not, I think they should not take a rma so calmly ...