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Thank you for your response and update. I've had the email this morning with confirmation from DPD and the battery just been delivered. I also appreciate you taking ownership of my complaint and look forward to any response from the Customer Care team. It may seem all a little pedantic but...

Completely agree

If I was stating fallacies I’d be saying something like the service from pcs has been superb, amazing products, fantastic speed from their customer service, online forum moderators really helpful and apologetic, cannot fault it. The inbox in my online PCS account which holds the record of my...

Update: so now its been a week since I first contacted PCS. 1 week on I'm no further forward, I've had no contact, no offer of a replacement battery, no phonecalls, no emails. Sorry guys, but Covid or no Covid this service is not good enough fyi, I am still waiting for the new battery. Has...

Will go back to my original thread. I'm waiting for PCS to confirm they actually have a battery to be able to replace this defective one before I can work out who/how the battery is replaced. I don't agree with some of the posts on here about the courier costs. If a product is faulty, in my...

Hi. For info, I'm not a troll but a genuine customer of PCS. I had a complaint about the general service received from PCS in not only responding to my enquiry in the first place but ultimately how its been handled. The laptop is a Gemini Series 4GB RAM 64GB HDD so a pretty standard build I...

*Edited - Some comments redacted as my initial emotion over-stated some of the issues* After receiving a new laptop in September 2020 I messaged tech support last week with a detailed overview of a battery problem and failed to get a response. So called them today for a very frustrating call...