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Hi guys, I have bad news. Very bad news. Small premise: I have nothing to say about the telephone / email support, they are very friendly and helpful. I am really sorry that there have been these problems and I know they don't depend directly on them and they are doing what they can to resolve...

Ok, not even 2 hours after doing this another blue screen appeared, this time without dump (it was DRIVER_IRQL_NOT_LESS_OR_EQUAL). It just crashed while I was using it (I was using Microsoft Edge). The blue screens are all different, I can't stand it anymore, this afternoon I'll contact the...

Here I am after other tests. The pc crashed again tonight. Below I'll explain what happened. 😂😂 I think so too, however to avoid any problems I did a scan with both defender (which has never detected anything to date) and with Kaspersky (which I just installed specifically to do this check, I...

I know, I am very sad 😂😭 thanks again for your help, I'm curious to know what the dump says. 😊

Sorry, but I don't agree. I bought a new pc, it shouldn't turn off and it shouldn't give me any problems, that's why they have to fix it. I know stuff breaks, but since the pc is new it has to work properly. I don't care if they can't find the problem, I'm not using a new pc paid 1300€ a few...

Ok, I replaced the ram module and now I'm using the other one ... let's see how it goes The funny thing is that when the blue screen appeared I was not using the pc and all the programs were closed, so I was not even using it this time. I would always remember that we are talking about a...

I'm back, much earlier than expected... I thought I had solved the problem, but just 5 minutes ago a blue screen appeared. So, now I'm changing the ram bank and try to use it for a couple of days! Strangely even this time there is no dump file. Neither the minidump folder nor the memory.dmp...

Ok, I'll wait a little longer to make sure this ram bank works 100%. Then I'll try the other bank in them same slot. If the other bank will also work, I will do the same test in the other slot. First in one bank and then the other. I'll update you as soon as I have some more information. Thanks...

I hope that's not the problem because otherwise I don't know what to do. However I was thinking this morning to change slot to the same ram stick I currently have, because it could also be a faulty slot and not the ram stick. Does this seem like a good idea?

Yes, those dump files were the ones present in the previous Windows installation. Then (as I wrote you in this answer) I have formatted and done a new clean install! For the moment I am still with only one bank of ram and still no blue screen. 😀 I think the ram could be the cause of the...

Hi, since last night I have been using only one ram bank, and for now still no blue screen. Unfortunately there is no particular pattern, they are completely random, both when I use some software and when I have everything closed or when I play games or surf the internet. Sometimes even when I...

Here I am, thank you so much for the help you are giving me. I was working all evening without problems when just a little while ago a blue screen appeared. But I didn't have time to read the error message, it remained for about 1 second and then the pc shut down and restarted by itself. No...

Ok, as you recommended first I removed the SSD installed by me. I also swapped the rams and took out and put back the main drive (1tb Intel SSD) as well. I have to work with the notebook this afternoon, so I can check that everything is fine, I'll update you tonight! Thank you!

Optimus Series: widescreen LED 72% NTSC, full HD 17,3" - 144 Hz (1920 x 1080) AMD Ryzen™ 7 4800H 8 core (2,9 GHz, 4,2 GHz Turbo) DDR4 SODIMM Corsair 2666 MHz 16 GB (2 x 8 GB) NVIDIA® GeForce® RTX 2060 – RAM video 6,0 GB GDDR6 – DirectX® 12.1 SSD PCIe INTEL® 660p M.2 NVMe 1 TB (1800 MB/sR | 1800...

Tonight I started MemTest86 and once again zero errors ... I left the log file and the screenshot of the final test result inside the Dropbox link. I think it's more of a software problem than a hardware problem, probably driver compatibility. Link to dropbox folder...

First of all, thank you very much for your interest and for the very detailed reply. I used the windows integrated memtest, but tonight I will leave the pc to do the test you recommended (memtest86). Meanwhile, I have some news! But bad news... I reinstalled Windows from scratch (fresh...

Thank you for the support! I formatted the pc exactly with this method, the only thing that the various installations I have done have in common is the fact that in all of them I have updated windows through windows update. With Linux I had no problem but it was not installed, it was live from...

Hello everyone, in August I bought a 17.3 "OPTIMUS PRO XI with a ryzen, nvidia 2060 and a 1tb intel SSD. The computer arrived and after a few weeks the problems started. Every now and then the disk was not recognized at the bios level (black screen with white text that says that there was no...

I also have this problem. I solved it with the guide posted by MATO200 but that's not a solution that we can use forever because because now it works, but the procedure could change at any moment. I really hope that with the next update the problem will be solved. Where did you find this...