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Thanks Ubuysa. I have run the memtest86 test for 4 full cycles with 0 errors on the new stick. And attached is a image of the memory tab in CPU-Z which is reporting dual channel. Happy days!!! Hopefully (touch wood) that's the last of my problems and I can get on to enjoying the new machine...

Just taken delivery of the new RAM stick I made a note of the details on the back of the original stick and it certainly seems like its the same batch so hopefully I'll have no problems with it (all the numbering on the stick is the same, including version number voltage etc) I'm just running...

Just spoken to PCS and they will be sending out a single stick or RAM to swap with the faulty one. I specifically questioned the call handler about having a matched pair and concerns about it running in dual channel. He said that there wouldn't be any problems and the stick that is being sent...

What sort of performance impact is there from not running in dual channel mode? Thanks again for the help, I'm phoning as soon as they open. I'll let you know how I get on.

OK, I will ask them. I am a little perplexed about the testing I've done in the past 2 days though to be honest as the initial test showed that there was a memory error this additional stuff was just to specify which stick was at fault and I was asked to do it by PCS. If I had known it's...

Do you think they will do that though if one is working? If that was an option wouldn't it have been easier to replace them both without me doing this testing to see which was faulty?

Thanks both, I have just finished testing the second stick. I did the same tests which thankfully all 12 gave 0 errors so I am pretty sure that one is OK. I will call PCS in the morning to try and get a replacement for the faulty stick. I saved the html files at the end of each test so I have...

Just thought I'd give a quick update on this as I have thoroughly tested the first stick now running it through 3 full cycles (ie 12 passes) This showed that on each cycle there was a growing number of errors. Cycle 1 - 1 Error Cycle 2 - 3 Errors Cycle 3 - 5 Errors All the errors were...

Thanks again, I’ve started the test going again on the first stick. I will let you know how I go.

Thanks guys considering both your replies I will do the tests now and not wait for PCS’s response

Yes the weird thing was it was showing the right amount of RAM in windows and on the original test can a stick be recognised but still not be in the Finn slot correctly?

OK I’ll wait for PCS to reply before doing anything further but you don’t think reseating could have fixed the problem then. Should I retest both sticks individually for the 8 runs? If I ran it for that many runs and it still passed what would that mean? In my initial testing at the weekend it...

Very very strange. I did what you suggested and called PCS today to ask about the memory issue and before they would proceed any further they asked me to do some further trouble shooting to try to find out which memory stick was bad. To do this I tested both memory sticks individually in...

Thanks Spyder I will do that. Yes the correct amount of RAM is showing and the test result came back as a fail (38/48 pass rate) All fails were in tests 1, 10 and 13 (I don't know the significance of this..) Also I will stop using the PC now until this is sorted, but just to check is that...

Hello again, I’m looking for some advice before getting in touch with PCS. Since running the machine for a day and a bit I noticed some issues, windows blue screened a couple of times trying to update the graphics drivers and I have been getting constant error access violation errors when...

Just a quick note to say thanks all, my new build arrived this morning (I'm writing this response from it!). I have been mega impressed with the process with PCS ordered this machine 13 days ago and they managed to keep to there quoted times even with a double bank holiday in that period! As...

Great thanks again, that’s good to know! I will take a look at the link.

Hi guys, I ordered this system and am currently waiting for it to be built and delivered. I have a question though. My daughter's have just started suggesting they would like to create content for you tube at some point. My question is in future will the ordered pc be able to handle capture of...

Of course, I don't doubt the percentages they have of orders shipped in the different time spans. Some people are going to get caught with parts out of stock. Hopefully this guys order sails through from this point onwards (...and mine falls into the 6% who get there orders in 7 days :ROFLMAO:)

The screen shot above says 11th March so 4 weeks ago