1 USB 3.0 Port not working

[petrow]

I bought a new external HDD yesterday which has USB 3.0. I have used it fine and today when I wanted to use it I plugged it into the second USB 3.0 port I have on my new PC, however it doesn't work. I have tried using my mouse and keyboard through it also and it appears there is no power going to it at all.

Any help?

 

[Teaz]

where are you plugging it into? the back of the motherboard or through the case? what is your spec or what case and motherboard are you using?

 

[petrow]

Apologies I should have mentioned:

Overclocked Intel® Core™i5-2500k Quad Core (3.30GHz @ max 4.60GHz)
ASUS® P8P67 PRO (NEW REV 3.0): USB 3.0/SATA 6Gb/s, CrossFireX™ & SLI
8GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 4GB KIT)
1.5GB NVIDIA GEFORCE GTX 580 - 2 DVI, HDMI, DP - DX® 11, 3D Vision Ready

I am plugging it into the motherboard via the back of the case.

 

[Teaz]

It should work unless there is a missing driver to it which you could check on the motherboard disc. If not an not a single power to anything you plug into it then it may perhaps have a fault. has it worked before? or is this the first time trying out the usb 3?

 

[petrow]

Sorry been working nights so no time to be on here...

I have never tried to use the port before until a few days ago. The 3.0 port next to it works fine. I unplugged the external HDD and the next day plugged it back in again, using the other port and nothing, it doesn't work if I put in a normal USB mouse either.

 

[petrow]

Neither of the 3.0 ports are working any more... both have stopped working over the last week. Can anyone tell me how I make sure the drivers are installed & where I can get the up-to-date versions?

EDIT: Just ran the troubleshooting on the devices and it found the 3.0 drivers were missing. So they were installed and one port works the other doesn't... Is this a sign of an issue with the motherboard?

 

[vanthus]

Looks like there could be a fault between the motherboard & USB ports,
I would give tech support a call.