15.6" Lafité® IV battery not charging

[paulstenning123]

I have a 15.6" Lafité® IV laptop which I bought in December 2019.

It now seems to have an issue with the battery charging. Windows shows it as plugged in and at 42% but not charging. It was left plugged in and shut down for around 20 hours (overnight and all day) and is still the same this evening. I noticed that the charger was cold before this evening restarting so there probably wasn't much power being drawn from it (yes it was plugged in!).

The Windows battery report doesn't show anything untoward. I have tried the suggestion of uninstalling the battery in Device Manager and restarting; it is reinstalled automatically but no change.

It is difficult to believe it is a battery issue as it started suddenly, whereas I would expect a battery to deteriorate over time.

Obviously I can buy a new battery from PC Specialist for £77 (the disassembly to fit it is not a problem for me) but I would like to rule out anything else first, so I'm not wasting money and time.

Does anyone have any thoughts on anything I can check or try? Thank you.

Paul.

 

[paulstenning123]

In case it's needed, this is the spec of my laptop:

Chassis & Display
Lafité Series: Aluminium Chassis: 15.6" Matte Full HD IPS LED (1920 x 1080)
Processor (CPU)
Intel® Core™ i5 Quad Core Processor i5-10210U (1.6GHz, 4.2GHz Turbo)
Memory (RAM)
16GB Corsair 2400MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
INTEL® HD GRAPHICS (CPU Dependant) - 1.7GB Max DDR4 Video RAM - DirectX® 12
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 65W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
1 x Lafité Battery 54WH
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & KILLER™ WIRELESS-AC 1550 M.2 GAMING 802.11AC + BLUETOOTH 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT PORT (USB-C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard Language
15" LAFITÉ SERIES MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 17 to 19 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[ubuysa]

The Windows battery charge indicator is notoriously inacurrate and does sometimes get completely out of sync with the actual state of charge of the battery. You can re-sync the two and at the same time establish whether you have a battery issue. Here's how...

1. Go into the Windows power options and find the Battery settings in there. Ensure that the Low Battery indicator is set at 10% with an action of Do Nothing. Ensure that the Critical Battery level is set at 5% with an action of Shutdown. Ensure that Sleep is set to Never and that Hibernate is set to Never.

2. Now shut the laptop down fully (not sleep nor hibernate but fully shutdown) and put it on charge. Leave it on charge for at least 24 hours - do not use it at all during this time.

3. Unplug the charger and boot the laptop. Leave it running now until the critical battery level is reached and it automatically shuts down. You can use the laptop normally during this stage, but DO NOT shut the laptop down manually nor sleep or hibernate it. Leave it running.

4. Eventually the laptop will shutdown due to the critical battery level having been reached. If the time between booting and auto shutdown is less than 1 hour you probably have a battery issue. (Alternatively the charger brick could be faulty or the charging control circuits in the laptop could be faulty). If it runs for more than 1 hour then it's unlikely you have a battery/charger issue.

5. Once the laptop has shut itself down put it back on charge. Leave it on charge for at least 24 hours - do not use it at all during this time.

The Windows battery level indicator and the actual state of charge of the battery are now in sync, so see how things go from here.