Average times
- Thread starter LapGamer
- Start date
Frenchy
Prolific Poster
It says on the header of the table
as gorman says, its past 5 days, which I think is a bit better than a longer 1000 build average etc because it gives an indication of how busy the builder are right now.
You will only recieve it at the weekend if you have paid for saturday delivery, otherwise it'll be a weekday when it turns up.
And yes, hopefully it will be soon
DeadEyeDuk
Superhero Level Poster
See, now Frenchy, what have we learnt? You should have had the GPUs ship to coincide with your PC's arrival, and we could have avoided this whole sordid affair (too far? )
)
Frenchy
Prolific Poster
See, now Frenchy, what have we learnt? You should have had the GPUs ship to coincide with your PC's arrival, and we could have avoided this whole sordid affair (too far?
Not sure how to respond in a forum friendly manner lol, ill stick with a smiley
lol.I not sure I can wait till the 27th
why dont they do fast track on overclocked pcs? is it because of the testing phase?
Frenchy
Prolific Poster
Yeah thought so, I hate waiting
lol, wish I atleast knew where in the queue I was, because I know all my parts are in stock. It would deffinately be a good feature to have on the admin panels for our accoutns letting us know exactly where in the queue we are. Im guessing theres no way of finding out Gorman?
Frenchy
Prolific Poster
as soon as something interesting happens the system will inform you automatically
I know, but would be really nice to be able to see a position in the queue, knowing im not too far back would be really good to see. I think a lot of people like me would find that kind of information quite helpful, id have though with an automated order system it would be pretty simple to implement. If not you could always PM me and tell me how close to the front of the queue I am
lol
DeadEyeDuk
Superhero Level Poster
I would imagine one problem that could arise would be this -
You are #65 in the queue. Then, the system updates and you are #62 in the queue. Something happens regarding your order (parts/problem etc), you are now #64 in the queue.
Terribly simplified example I know, but to me it would be more frustrating to know that information than just rely on the updates of when my order has ACTUALLY moved from stage to stage.
All personal opinion of course, but when I can't see a problem with the current system, always seems odd to put man power into changing it for little to no gain.
At the end of the day (CLICHE TIME!), it is only a few week, a month max, which will go by (unless the world ends, but even then I think Mr Cunliffe would pack your order beautifully) and you'll forget all about the wait
You are #65 in the queue. Then, the system updates and you are #62 in the queue. Something happens regarding your order (parts/problem etc), you are now #64 in the queue.
Terribly simplified example I know, but to me it would be more frustrating to know that information than just rely on the updates of when my order has ACTUALLY moved from stage to stage.
All personal opinion of course, but when I can't see a problem with the current system, always seems odd to put man power into changing it for little to no gain.
At the end of the day (CLICHE TIME!), it is only a few week, a month max, which will go by (unless the world ends, but even then I think Mr Cunliffe would pack your order beautifully) and you'll forget all about the wait
Frenchy
Prolific Poster
I would imagine one problem that could arise would be this -
You are #65 in the queue. Then, the system updates and you are #62 in the queue. Something happens regarding your order (parts/problem etc), you are now #64 in the queue.
Terribly simplified example I know, but to me it would be more frustrating to know that information than just rely on the updates of when my order has ACTUALLY moved from stage to stage.
All personal opinion of course, but when I can't see a problem with the current system, always seems odd to put man power into changing it for little to no gain.
At the end of the day (CLICHE TIME!), it is only a few week, a month max, which will go by (unless the world ends, but even then I think Mr Cunliffe would pack your order beautifully) and you'll forget all about the wait
While I partially agree my views are:
As a software developer, feedback is key to everything. If the user doesn't know what is going on or doesn't have enough information they can get impatient. Providing simple feedback can be a great advantage and can lead to less frustrated users.
In this case limited feedback si given as to what stage of the process the build is in. You say it would require manual updating but it wouldn't as I'm almost certain a company that ships 80- 100 computers daily and has backlogs of around 300 - 400 PCs at a time would have a computer system tracking the order stages.
If in the case you mentioned about an order dropping back down the order queue, there could be an info box along side explaining the reason why, for example "HAF-X case is currently out of stock, order being postpioned till case arrives", this would not only let a user know that the order is on standby but also give some users the chance to ring up and change their case if so desired.
I have seen a few people change components due to stock shortage, but some have waited along time before contacting pcs to find out why their order is taking so long, to then be told its due to stock shortages.
Just a suggestion, but I honestly think this would be a great feature to have, it would raise customer awareness and almost certainly reduce the load on the sales adviser on the online chat. Plus it would be extremely simple to implement.
Frenchy
Prolific Poster
As with the statistics given on the admin section, the queue would exclude fast track orders since they are a special case.