Backlight bleed- allowable?

[bofett]

Another question about my Optimus Nebula.

I've noticed (after actually gaming with it, as the desktop logo hides the worst of it!) some backlight bleed. Couple of points down the right edge that are noticeable in black screens but more than acceptable for gaming and a larger patch on the top edge (right where the bright part of the PC Specialist desktop background is!) that I find quite annoying.

Before I talk to PC Specialist about it (who I've found rather disappointing on aftersales so far, even if I admit my cooling question was rather daft), I was wondering if there is some sort of industry standard for allowable backlight bleed on IPS screens?

Slightly disappointing as my current/old Dell Studio laptop has no bleed whatsover, although I accept that PC Specialist would have been doing well to spot it during build in a well lit workshop.

 

[steaky360]

Not sure about blacklight bleed - I think this would be difficult to quantify. Only thing I can suggest is to contact PCS and discuss it with them.

 

[bofett]

Will get in touch with PCS.

As I'm still inside my 14 day return period I'll be running this on a replace/repair screen or refund basis- the degree of bleed is unacceptable to my eyes.

Hoping it's just something silly like the screen having unwanted pressure on it from the bezel or something.

 

[Wozza63]

I think some light bleed is considered acceptable. It is hard to judge though, And photos never really show the bleed very well.

 

[bofett]

I think some light bleed is considered acceptable. It is hard to judge though, And photos never really show the bleed very well.

This is kind of my fear, to be honest.

I don't want to be in the situation of sending photos in, sending it back in for repair and it being judged to be within tolerance. I'm not saying that'd be an unfair decision (I well know from dealing with these sorts of things that "cosmetic" defects are an absolute nightmare in returns) but it wastes everyone's time.

Unfortunately, at this point I'm leaning towards returning it and plonking down a shed load of extra cash for an Alienware- I've been distinctly underwhelmed by PCS post-sales support (yes, I've rung them) and as stupid as it sounds I am struggling to bond with the system. A real shame

 

[Wozza63]

This is kind of my fear, to be honest.

I don't want to be in the situation of sending photos in, sending it back in for repair and it being judged to be within tolerance. I'm not saying that'd be an unfair decision (I well know from dealing with these sorts of things that "cosmetic" defects are an absolute nightmare in returns) but it wastes everyone's time.

Unfortunately, at this point I'm leaning towards returning it and plonking down a shed load of extra cash for an Alienware- I've been distinctly underwhelmed by PCS post-sales support (yes, I've rung them) and as stupid as it sounds I am struggling to bond with the system. A real shame

That is quite a rare view if I'm honest, the large majority of people (including myself) are very impressed with PCS customer support. The last thing I'd recommend for a gaming laptop is Alienware. There are other decent brands apart from PCS laptops and Alienware isn't one of them.

 

[bofett]

That is quite a rare view if I'm honest, the large majority of people (including myself) are very impressed with PCS customer support.

I've been very surprised (and, frankly, rather disappointed) by it as well, to be honest- having read quite a bit before ordering <most> of the people with bad stories were at best "half a dozen of one, six of the other" type of stories.

Maybe I caught the chap on the phone at a bad time but I was not impressed with him to say the least, both on the phone and the reply (that I'm still waiting for) to my email about apparent vent blanking issues that we agreed I would send through ASAP after the phone call.

Perhaps it is me being unreasonable?

 

[bofett]

Ah I may have been a idiot!

Did not realise the online message system in the logged in area of PCS's website handled technical support as well as sales enquiries!

Let's try that....

 

[bofett]

CCR based RMA requested.

 

[Yeknomious]

Hi there! I have light bleed on my my new laptop and have asked for a return. The light bleed is excessive in the corner and I would expect more from a laptop close to £1000.

How was your case resolved?