Berserker Wi-Fi Problems

[Martinr36]

right I need to pick a few brains, probably @ubuysa & @SpyderTracks

Last night I was having problems with the wifi on the Berserker in that it was dropping in and out/very slow so tonight I decided to some comparisons between the Berserker and the laptop in the same room.

When I first looked at the properties for the network on The Berserker it was running on the 2.4 GHz band, so I forced it to 5GHz as that's what the laptop is running on, settings and test results on screenshots below:

 

[Martinr36]

Laptop

Berserker

 

[Martinr36]

And last but not least and to refresh a few memory's the full and up to date spec of The Berserker:

The Berserker​

Case
CORSAIR iCUE 465X RGB GAMING CASE
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card
NONE, I ALREADY HAVE A GRAPHICS CARD
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
1st M.2 SSD Drive
1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT

EDUP PCIE WiFi 6 Network Card AX1800Mbps Bluetooth 5.2 Heat Sink 802.11AX 2.4Ghz/5Ghz Wireless PCIe Network Wi-Fi 6 Card PCI Express WiFi Adapters 6dBi Dual Band Antenna for Windows 10/11 64-bit

USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED W11

Edition Windows 11 Home

Version 23H2

Installed on ‎12/‎10/‎2023

OS build 22631.2792

Experience Windows Feature Experience Pack 1000.22681.1000.0
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM)
Build Time
Standard Build - Approximately 16 to 19 working days
Promotional Item
Get Resident Evil Village with select Samsung SSDs
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

Price: £0.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/4qrnAtmtdb/

 

[SpyderTracks]

Hello and good evening sir!

Firstly, in device manager, could you right click on that PCI Device that's got the exclamation mark, go to properties and then go on the device tab and scroll down to hardware id's and post what's on that?

Interestingly, that card (according to the manufacturers website) uses a Mediatek MT7921 chipset, it's odd that it's got a Realtek driver, but ignore that for now.

https://www.szedup.com/product-item...5-2-network-card-with-6dbi-dual-band-antenna/ (scroll down past the specification text and it's the middle graphic that shows the chipset)

I came across this article on reddit, worth a try. Just try disabling bluetooth if it's on, see if that improves performance?

https://www.reddit.com/r/GamingLaptops/comments/o3ohx0

 

[Martinr36]

Interestingly, that card (according to the manufacturers website) uses a Mediatek MT7921 chipset, it's odd that it's got a Realtek driver, but ignore that for now.

here goes

Tried disabling bluetooth, no joy

 

[SpyderTracks]

here goes

View attachment 39510

Tried disabling bluetooth, no joy

So that unknown device is the USB C controller, worth getting that sorted while you're at it, is that the USB C on the GPU (can't remember what model you had)

Find unknown device information and drivers | Device Hunt

A PCIdatabase.com replacement to hunt out that unknown device information and drivers.

devicehunt.com

With regards to the bluetooth, just to confirm, did you disable it in device manager? Sorry I wasn't too clear, may be worth trying that first.

 

[Martinr36]

GPU is 2070 Super, so I'll sort the USB C, I turned the Bluetoth off in settings, will disable in device manager

 

[SpyderTracks]

GPU is 2070 Super, so I'll sort the USB C, I turned the Bluetoth off in settings, will disable in device manager

Just worth trying that disabling in dev manager first

I have come across another setting that may be worth trying, although this is for an Intel card, so no idea if yours will even have this, but worth a look

"I came across this post while dealing with the same issue. I have an AX210 that was fast when I first installed it, but now only gets around 100MB down.

I fixed it by going to the adapter in the device manager, clicking on properties, then the advanced tab. In the list there is a setting called "MIMO Power Save Mode", I changed this to "No SMPS". After that the adapter disconnected and reconnected to my network and I had my full speed once again.

My understanding is that this setting was turning off some of the antennas to save power, thus crippling the speed."

https://www.reddit.com/r/computer/comments/qnal0e

 

[Martinr36]

Just worth trying that disabling in dev manager first

I have come across another setting that may be worth trying, although this is for an Intel card, so no idea if yours will even have this, but worth a look

"I came across this post while dealing with the same issue. I have an AX210 that was fast when I first installed it, but now only gets around 100MB down.

I fixed it by going to the adapter in the device manager, clicking on properties, then the advanced tab. In the list there is a setting called "MIMO Power Save Mode", I changed this to "No SMPS". After that the adapter disconnected and reconnected to my network and I had my full speed once again.

My understanding is that this setting was turning off some of the antennas to save power, thus crippling the speed."

https://www.reddit.com/r/computer/comments/qnal0e

Will have look at that, got latest GPU driver downloading at minute, so once that's done I'll, try this

 

[SpyderTracks]

Will have look at that, got latest GPU driver downloading at minute, so once that's done I'll, try this

The other thing I just thought of which I always forget, but check if there are any cables near the wifi antenna, and just try moving them aside as a test. It's usually limited to power cables, they can cause quite a bit of EM noise that can disrupt the wifi signals.

Unlikely but worth a shot.

 

[Martinr36]

No idea if its connected but just did the nvidea update and now getting this

 

[AgentCooper]

Hope you get it sorted soon and make sure you kneecap the individual that sent the 2070 your way.

 

[Martinr36]

Hope you get it sorted soon and make sure you kneecap the individual that sent the 2070 your way.

Yeah I'll have to sort him good and proper, he a well dodgy geezer

Hope you are all good

 

[SpyderTracks]

Hope you get it sorted soon and make sure you kneecap the individual that sent the 2070 your way.

The Coops!!!

 

[AgentCooper]

Yeah I'll have to sort him good and proper, he a well dodgy geezer

Hope you are all good

Meh, there’s still a lot of bad juju going on in my life, hence my continued sporadic appearances at the moment. But I’m still around and I love you like the brother I never wanted.

Hope to be back and more useful in the coming weeks. Fingers crossed that the hive mind gets your connectivity sorted soon 👍👍👍

 

[SpyderTracks]

Meh, there’s still a lot of bad juju going on in my life, hence my continued sporadic appearances at the moment. But I’m still around and I love you like the brother I never wanted.

Hope to be back and more useful in the coming weeks. Fingers crossed that the hive mind gets your connectivity sorted soon 👍👍👍

Lots of love going to you and your family.

You're the only other person I've heard use "juju" other than a friend of mine, it's a killer word!

 

[Martinr36]

Meh, there’s still a lot of bad juju going on in my life, hence my continued sporadic appearances at the moment. But I’m still around and I love you like the brother I never wanted.

Hope to be back and more useful in the coming weeks. Fingers crossed that the hive mind gets your connectivity sorted soon 👍👍👍

Hang in there buddy

 

[AgentCooper]

Lots of love going to you and your family.

You're the only other person I've heard use "juju" other than a friend of mine, it's a killer word!

Bad juju is the worst kind of voodoo, it makes you feel poopoo (try not to sniff glueglue)

I’ll be reet, as you lads know I’ve just had a really thorough and brutal kicking from real life over the past few months. There’s been multiple deaths, a very near death of my baby boy, and a whole lot of other stress. I would also like to publicly thank you crazy kids for being around to vent on in DMs.

But my crapbag of a life isn’t getting our boy Martin’s WiFi sorted… AVENGERS ASSEMBLE!

 

[ubuysa]

Ummm...is this still a problem? Can you please open the Reliability Monitor by entering the command perfmon /rel in the Run command box. Post a screenshot of that please.

BTW. AFAIK you only need the Nvidia USB-C driver if you have a USB-C connected monitor.

And as for all the bro' back-slapping, all I have to say is this; I don't know half of you half as well as I should like and I like less than half of you half as well as you deserve. 🤭

 

[Martinr36]

Ummm...is this still a problem? Can you please open the Reliability Monitor by entering the command perfmon /rel in the Run command box. Post a screenshot of that please.

BTW. AFAIK you only need the Nvidia USB-C driver if you have a USB-C connected monitor.

And as for all the bro' back-slapping, all I have to say is this; I don't know half of you half as well as I should like and I like less than half of you half as well as you deserve. 🤭

Here you go