BitFenix Prodigy Mini-ITX Case (Black) USB not working?

[Lepasconnu]

Hi everyone,

As the title tries to explain, I have ordered and received a brand new small pc from PCS two months ago.
Yesterday I realised that I had never noticed and tried the two front right USB ports.
And bad news, they do not seem to work...
Has anyone any idea of why they are inactive?

Here are the spec if it can help you.

Case
BitFenix Prodigy Mini-ITX Case (Black)
Processor (CPU)
Intel® Core™i5 Quad Core Processor i5-6600 (3.3GHz) 6MB Cache
Motherboard
ASUS® Z170I PRO GAMING: Mini-ITX, LG1151, USB 3.1, SATA 6GBs
Memory (RAM)
8GB HyperX FURY DDR4 2133MHz (2 x 4GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 960 - DVI, HDMI, 3 x DP - 3D Vision Ready
1st Hard Disk
1TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 32MB CACHE
1st DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Power Supply
CORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY
Processor Cooling
PCS FrostFlow 40 Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT + WIRELESS 802.11 A/B/G/N/AC
USB Options
MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Operating System
Genuine Windows 10 Home 64 Bit - inc DVD & Licence
Operating System Language
United Kingdom - English Language
DVD Recovery Media
Windows 10 (64-bit) Home DVD with paper sleeve
Office Software
FREE 30 Day Trial of Microsoft® Office® 365
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days
Quantity
1

Thank you!

 

[jerpers]

If you trace the connecting cable from the ports on the case, are they connected to a USB header on the motherboard? They may have come loose removing the packing materials.

 

[Lepasconnu]

argh I have to open the case then, I'll have a look tonight.
Thank you, I will let you know if the cables were connected or not.

 

[Lepasconnu]

Hi Jerpers,

A big thank you! the loose cable was the issue indeed, and I finally took time to have a look inside the case to fix it...
I have to admit though, that I've spent more time figuring out how to open the case than finding and fixing the cable ahah!

Thanks again

 

[jerpers]

No problem. Glad it's all working fine!

 

[sanj]

Hi Jerpers,

A big thank you! the loose cable was the issue indeed, and I finally took time to have a look inside the case to fix it...
I have to admit though, that I've spent more time figuring out how to open the case than finding and fixing the cable ahah!

Thanks again

So sorry this happened to you, we do test each usb port while doing final QC check's but they can come loose in transit. I still don't understand why they internal side panel cable's are so long as you have to wrap them round inside the case to try and keep it neat!