Blue screen :(

[Serendipity86]

Hello.
I have had my laptop for only about 10 months. It is a Vortex. It just blue screened on me :/
I had a youtube video running and was mooching about on amazon and suddenly the laptop went off and went on to a blue screen saying it had shut down to protect windows or something or other. The message was IRQL_NOT_LESS_OR_EQUAL.... What does this mean? I'm still running windows 7 cos I didn't want to upgrade to 10. I tried going on to device manager to check if any of the drivers needed updating and they were all showing as up to date. Let me know if you need any other info about my computer. Thank you.

 

[ubuysa]

That BSOD is almost always a driver problem and since it happened whilst you were playing a video I'd suspect the video drivers first. Assuming you have an NVIDIA card I'd suggest you visit the NVIDIA website and see whether they have a newer driver. You could also visit the Clevo website and see whether any of the drivers there are later than the ones you have installed.

 

[Serendipity86]

I ran the microsoft problem diagnostic thingy and it said ''mirosoft needs more information to try to solve 5 problems''... and they were all listed as 'video hardware error' but after I sent the information it found no solutions. When I went on the device manager thing and clicked to update the driver on my nvidia card it said that windows has determined the driver software is up to date.

 

[ubuysa]

I ran the microsoft problem diagnostic thingy and it said ''mirosoft needs more information to try to solve 5 problems''... and they were all listed as 'video hardware error' but after I sent the information it found no solutions. When I went on the device manager thing and clicked to update the driver on my nvidia card it said that windows has determined the driver software is up to date.

Don't trust WIndows to find the best NVIDIA driver, in fact unless you're on Windows 10 (where you have no choice) don;t let WIndows update drivers at all. It's far better to get your drivers only from either PCS, Clevo or NVIDIA. Nobody else.

Go to the NVIDIA website support pages here: http://www.nvidia.co.uk/page/support.html. From there you can either let the website search your laptop for the right driver or you can search for it manually. Download the driver from there and perform a clean install (check the clean install box).