BSOD - Critical Process Died - Related to Control centre?

M

Mattyhr

Member
Hi all,

This morning I started my laptop as normal and kept crashing to BSOD as in title, with the error "critical process died".

I've followed all reccomended fixes including hardware and device troubleshooting tool, system file checker, and DISM restore health through the command prompt. Each with no results found. It loaded up correctly through safe mode with networking, faulted when rolling back to a restore point.


I've now reinstalled a fresh version of windows which works up until the point I attempt to install the control centre, at which point my laptop crashes to BSOD.

The below is a copy paste of my laptop. Has anyone experienced the same issue or have any other suggestions?


Chassis & Display
Defiance Series: 15.6" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Quad Core Processor 7700HQ (2.8GHz, 3.8GHz Turbo)
Memory (RAM)
8GB Corsair 2133MHz SODIMM DDR4 (1 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1070 - 8.0GB GDDR5 Video RAM - DirectX® 12.1, G-SYNC
1st Storage Drive
500GB SEAGATE SERIAL ATA III 2.5" HARD DRIVE WITH 32MB CACHE (7,200rpm)
1st M.2 SSD Drive
128GB M.2 2280, SATA 6Gb/s (560MB/R, 467MB/W)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 200W AC Adaptor
Battery
Defiance Series 4 Cell Lithium Ion Battery (60WH)
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Intel 2 Channel High Def. Audio + MIC/Headphone + SoundBlaster X-Fi MB3
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® AC-8265 M.2 (867Mbps, 802.11AC) +BT 4.0
USB/Thunderbolt Options
3 x USB 3.1 Type A, 2 x USB 3.1 Type C AS STANDARD
Keyboard Language
DEFIANCE SERIES RGB BACKLIT UK KEYBOARD
Operating System
Genuine Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 (64-bit) DVD with paper sleeve
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
 
ubuysa

ubuysa

The BSOD Doctor
When you reinstalled Windows did you allow Windows Update to install all drivers or did you install them manually from somewhere else?

Sent using Tapatalk
 
SpyderTracks

SpyderTracks

We love you Ukraine
Mattyhr said:
I allowed windows to fully reinstall, no other drivers have been installed. I initially downloaded the control center from a link sent to me by pc specialist support: https://www.clevo.com.tw/en/e-services/download/ftpout_download.asp?sno=10026&no=3 due to the link in my account not being complete. Since I installed the control centre my laptop now has the bsod after logging in to windows.
Click to expand...
You’ll need to download control center from www.clevo.com.tw for the latest version.

The clevo model number of your laptop will be on the underside.

Have you checked windows update is fully up to date?
 
M

Mattyhr

Member
I'll have to do a fresh install again to check, once I've tried an updated control centre I'll let you know if it resolves anything.
 
ubuysa

ubuysa

The BSOD Doctor
Mattyhr said:
I'll have to do a fresh install again to check, once I've tried an updated control centre I'll let you know if it resolves anything.
Click to expand...
Be sure to install Windows by booting installation media, don't do a Windows Refresh. Once Windows is installed run Windows Update repeatedly until no more updates are found. Only then install Control Center from the Clevo link above.

Sent using Tapatalk
 
SpyderTracks

SpyderTracks

We love you Ukraine
Mattyhr said:
I'll have to do a fresh install again to check, once I've tried an updated control centre I'll let you know if it resolves anything.
Click to expand...
When doing a fresh install do it from the installation media direct from Microsoft, don’t do it from a reset within windows.
 
ubuysa

ubuysa

The BSOD Doctor
ubuysa said:
Be sure to install Windows by booting installation media, don't do a Windows Refresh. Once Windows is installed run Windows Update repeatedly until no more updates are found. Only then install Control Center from the Clevo link above.
Click to expand...
SpyderTracks said:
When doing a fresh install do it from the installation media direct from Microsoft, don’t do it from a reset within windows.
Click to expand...

SNAP!

I win.... :D
 
D

de4life

Bronze Level Poster
If you follow the above advice and are still getting the same problem it might be worth trying to run a full scan on the HDD you're installing windows on to ensure there aren't any bad sectors. At this point I'd think HDD failure is unlikely (as if the HDD was failing I don't think windows installation would complete at all) but it would be worth confirming before going any further.
 
Last edited:
M

Mattyhr

Member
Sorry for the late reply, I've been overly busy.
So I've completed a full fresh installation on the the SSD, updated all drivers and window updates. Whenever I try to run anything other than an internet browser it returns to bsod "critical process died" then reboots on a black screen stating "reboot and select proper boot device".

At this point I've tried SFC scan now and run dism, to which windows state it has fixed any/ all errors. It has fixed nothing, so unsure where to go from here if there are any other suggestions?

Also, I've ran virus scans and have had no hits.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Mattyhr said:
Sorry for the late reply, I've been overly busy.
So I've completed a full fresh installation on the the SSD, updated all drivers and window updates. Whenever I try to run anything other than an internet browser it returns to bsod "critical process died" then reboots on a black screen stating "reboot and select proper boot device".

At this point I've tried SFC scan now and run dism, to which windows state it has fixed any/ all errors. It has fixed nothing, so unsure where to go from here if there are any other suggestions?

Also, I've ran virus scans and have had no hits.
Click to expand...
Have you run a chkdsk on the c drive?
 
M

Mattyhr

Member
I've scanned both drives and each have found no problems.

At this point I'm leaning toward potential hardware failure, whilst the HDD is new, the SSD is original so could be due an upgrade/ replacement.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Mattyhr said:
I've scanned both drives and each have found no problems.

At this point I'm leaning toward potential hardware failure, whilst the HDD is new, the SSD is original so could be due an upgrade/ replacement.
Click to expand...
Never assume, first rule in computing.

2 last things you can try:

1/. Move the SSD to another SATA port just to determine if it may be a problematic port. **If you have one on that chassis**
2/. Install crystaldiskinfo and check the SMART status of the drive, should show any issues:

crystalmark.info

CrystalDiskInfo

About CrystalDiskInfo A HDD/SSD utility software which supports a part of USB, Intel RAID and NVMe. Aoi Edition Standard Edition Shizuku Edition Kurei Kei Edition Download System Requirements OS Windows XP/Vista/7/8/8.1/10/11Windows Server 2003/2008/2012/2016/2019/2022 Architecture x86/x64/ARM64...
crystalmark.info

How are you installing drivers? The best way is to let windows install all through windows update, then manually install latest nvidia and control center. If you're installing from PCS or clevo download page, that may well contribute to this kind of BSOD if the driver is incompatible.
 
Last edited:
M

Mattyhr

Member
Unfortunately crystal disk info is the worst culprit for causing the crashing. I've tried installing and running on both drives.

I've used driver booster to download/ install all driver updates.
 
ubuysa

ubuysa

The BSOD Doctor
Mattyhr said:
I've used driver booster to download/ install all driver updates.
Click to expand...
And that answers the question I asked in post #2. Third-party driver search and install tools should never be used, you can't be sure of the provenance of the drivers being installed, nor can you be certain that the right drivers are being selected. Use either Windows Update, the drivers in your PCS account, or drivers from the hardware manufacturer's website, and from nowhere else. Drivers do not usually need regular updating either....

That said, it does now look to me more like a hardware issue, especially if you did a clean reinstall as you said in post #12 and you still have issues. I would call PCS now and discuss this with them. My guess is that it will need to go back for an RMA.
 
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