BSOD when Computer goes into Sleep/Screensaver mode

[Goosey_J]

Okay so,
Brought my PC from PC specialist about 3 months ago, just before Xmas, and no problems with it except one annoying little glitch.

When I first got it out the box, when the computer went into it's 'idle' state, it crashed to the BSOD and restarted. As I thought it might be a driver issue with the GFX card, simply switched my computer's setting to 'never go to sleep/screensaver' mode, updated my graphics driver, and didn't think about it again.

However, I've just manually put my PC into sleep and the same thing has just happened again. So it is clear that the problem that the PC had when initially delivered to me still persists.

I'm not massively fussed about it as it doesn't happen as long as the PC doesn't sleep, however, it kind of irks me that a Machine I splashed a lot of dollar on has an annoying fault.

Anyway to get this fixed?

 

[pengipete]

Could you post your specs please. There's a known problem with Windows 7 and a hotfix that may apply but we need to know your PC specs to know if it is suitable for you.

 

[Goosey_J]

Case:
PCS MAELSTROM T900 BLACK GAMING CASE
Processor (CPU):
Intel® Core™i5-760 Quad Core (2.80GHz, 8MB Cache) + Turbo Boost
Motherboard:
ASUS® P7P55D-E: USB 3.0, SATA 6.0GB/s, CrossFireX™ SUPPORT
Memory (RAM):
4GB KINGSTON HYPER-X BLU DUAL-DDR3 1600MHz, X.M.P (2 x 2GB KIT)
Graphics Card:
1280MB NVIDIA GEFORCE GTX570 PCI EXPRESS - DirectX® 11, 3D Vision Ready from 1GB AMD RADEON™ HD 6870 PCI EXPRESS - DirectX® 11, Eyefinity 4 Capable
Memory:
1TB WD CAVIAR GREEN WD10EARS, SATA 3 Gb/s, 64MB CACHE
1st DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Memory Card Reader:
INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT
Power Supply:
CORSAIR 750W TX SERIES (TX750) 80+ ULTRA QUIET PSU (£88)
Processor Cooling:
COOLIT ECO A.L.C (ADVANCED LIQUID COOLER) (£59)
Sound Card:
Sound Blaster® X-Fi™ Titanium PCI Express (£59)
Network Facilities:
WIRELESS 802.11N 300Mbps PCI CARD (£16)
USB Options:
6 x USB 2.0 PORTS @ BACK PANEL (MIN 2 FRONT PORTS) AS
STANDARD
Operating System:
Genuine Windows 7 Home Premium 64 Bit - inc DVD & Licence (£79)

 

[pengipete]

That'll do.

Download and install this Microsoft Hotfix - http://support.microsoft.com/kb/2495523/en-us - the link is near the top of the page.

Post back and tell us if it works okay for you.

 

[Goosey_J]

Um there are 3 possible hotfixes to choose from:
Product Language Platform Release File name
Windows 7/Windows Server2008 R2 SP1 All (Global) x86 sp2 Fix357267
Windows 7/Windows Server2008 R2 SP1 All (Global) x64 sp2 Fix357267
Windows 7/Windows Server2008 R2 SP1 All (Global) ia64 sp2 Fix357267
Which is the correct one?

 

[pengipete]

What version of Windows are you running - if it's 32 bit you need the first one, if it's 64 bit you need the second. ia64 is a special version only used by Itanium processors in heavy duty servers and powerful commercial systems.

 

[Goosey_J]

Running 64 bit, downloaded and installed the appropriate hotfix and it didn't work... lame :/