Cannot update windows

V

Vadim

Member
Hello,
i have bought a laptop last year and have been encountering problem for windows update. When I update, during the normal reboots that occur through the update, the laptop stops updating and tell me "removing modifications to the computer, completely stopping and removing any update. I'm stick at version 1909 while Windows is apparently at version 22H1! How do I remove this?

Chassis & Display
Recoil Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 SUPER - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
250GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 2300MB/W)
1st M.2 SSD Drive
2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Battery
Recoil Series Integrated 94WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + THX Spatial Audio
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language
PER-KEY RGB BACKLIT FRENCH MECHANICAL KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
France/République Française - French Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
 
SpyderTracks

SpyderTracks

We love you Ukraine
1909 support ended on May 11 2021 so it's not receiving updates anymore, it could be some nasty bug MS have written in, I don't know.

It may be worth downloading the update and create a bootable usb, then plug it in while you're inside windows and do the upgrade that way.


That will do an upgrade in place, you won't lose any data.

If that fails with the same error, then we'll need to look deeper into it.
 
Bastet

Bastet

Silver Level Poster
What is the exact error message? If it is that it failed in the safe boot phase then the PC may require a BIOS update.
Have you tried resetting the update components?
Open cmd prompt/powershell with admin & enter:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak
Ren %Systemroot%\SoftwareDistribution\Download Download.bak
Ren %Systemroot%\System32\catroot2 catroot2.bak
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
Restart the PC & try updating again.

And/or:
Search for services.msc & find Windows Update & ensure it is set to Automatic.
 
ubuysa

ubuysa

The BSOD Doctor
I would think the obvious thing to try first would be the Windows Update Troubleshooter. Go to Settings > Update & Security > Troubleshoot > Additional Troubleshooters > Windows Update Troubleshooter. Run that and see whether it helps.

Even though 1909 is out of support I would expect it to still update to 21H1. Since it doesn't I would beware of attempting to 'update-in-place' via a USB stick containing 21H1. Update-in-place ofetn causes nasty glitches on systems where everything is working well, on a system with a known issue I think update-in-pcae is a mistake. It would be far wiser to go straight for a clean install.
 
V

Vadim

Member
Well after a white night of rage and cofee i have managed to update the computer by removing my antivirus.
 
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