Can't connect to the Internet

[iPete]

Hi all,

Had to do a fresh install on my new PC and for some reason the net will no longer connect. Not sure if its some software I've added or a windows update, as it was working for the first day.

Card: Edimax 7612pin
OS: 7

I tried to roll it back to when it was working with no luck.

I've also booted in safe mode with networking and get the same issue.

Turned my router on/off, although works on all other devices.

Here is an image from the Edimax software, are the lack of IP & Subnet significant?

When I get back from work I will be installing the latest drivers but any other ideas would be appreciated.

FYI, system:

COOLERMASTER CM690 MKII ADVANCED CASE + 2 FRONT USB
Intel® Core™i5-760 Quad Core (2.80GHz, 8MB Cache) + Turbo Boost
ASUS® P7P55D-E PRO: USB 3.0, SATA 6.0GB/s, CrossFireX™ / SLI SUPPORT
4GB KINGSTON HYPER-X T1 DUAL-DDR3 2000MHz, X.M.P (2 x 2GB KIT)
1280MB NVIDIA GEFORCE GTX470 GDDR5 PCI EXPRESS - DirectX® 11

640GB WD CAVIAR GREEN WD6400AARS, SATA 3 Gb/s, 64MB CACHE
1TB WD CAVIAR GREEN WD10EARS, SATA 3 Gb/s, 64MB CACHE
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
CORSAIR 850W PSU (TX850) 80+ ULTRA QUIET

 

[Gorman]

Hi! yes the lack of address is very significant, its kind of a game ender. I suspect your security settings are not correct and the connection has not been established properly. The TKIP encryption setting i see on that screen is not a common type, are you sure thats what your router is using?

 

[Sleinous]

I wouldnt bother with the Edimax software personally. I just click install driver, no software and use the windows default, its surprisingly good I find. Yes that security encryption is odd.

 

[iPete]

Thanks guys, I'll make some changes and report back tonight, hopefully from my computer!

 

[pengipete]

The "TKIP" encryption is normal for a Sky router (it's the default) - it's actually "WPA/WPA2 TKIP Mixed" and Windows just displays "TKIP". Unless I've misunderstood, iPete had previously used the wi-fi card so it does support WPA2. If that's not the case, it's just a matter of changing the router's security to WEP or some other encryption standard - easily done.

iPete - the best suggestion I can give is to let Windows handle the connection. Either uninstall the third-party app or see if it has a "let Windows handle this device" option then reboot. Run CCleaner's registry cleaner a couple of times to remove any orphan entries - that should make sure that the third-party app has gone completely. You may find that W7 will automatically search for drivers for the card - it's up to you but I recommend stopping that process and installing ONLY the card's latest drivers from the manufacturer's website if at all possible. Either way, when the drivers are installed, reboot the PC.

When you've rebooted you should get the "Wireless networks are available" prompt near the taskbar, try to connect. If it works - that's all you need to do.

If you still can't connect, open the Network and Sharing Centre in Windows then go to Manage Wireless Networks. You current network should be there - right-click on it and select "Remove Network" - that will wipe your current settings. (I'm typing this on my laptop which uses Vista - the procedure should be the same with W7 but I can't check so there may be minor variations)

If it still doesn't connect, reset the router to defaults and connect via ethernet to check that your internet connection is working.

If you have no internet connection, check your filters, unplug extensions etc and if you still can't get a connection, report it as a techinical fault.

If you can get online via ethernet but still not via wireless, go to the router's setup pages - you can do this by typing 192.168.0.1 into your browser - then set your own wireless password and save the settings. Also, make a note of the router's SSID to mak sure that you are inadvertantly trying to connect to a neighbours router (sounds silly I know but your picture shows a 36mbps connection which suggests you are some distance from the router or there's aphysical obstruction between you). Windows should report that wireless connections are available - select your router and enter the password.

If it still fails to connect via wi-fi, open a command prompt in Windows and type the following

IPCONFIG /FLUSHDNS

...then reboot your PC.

If that still doesn't work, try to connect with another wireless PC or laptop.

That should pretty-well cover everything you can do. If all that fails, I'd be inclined to suggest that the network card has failed.

EDIT...

One other thing just came to mind. Sky provide McAfee with their broadband packages. McAfee is - how do I say this nicely - less than popular amongst many people on some IT related forums I've visited and I must admit I found it flakey when I tried it earlier this year. If you do indeed use McAfee, you may want to look at removing it temporarily while you get your wi-fi working.

 

[iPete]

Thanks for the comprehensive advice! After a few attempts I managed to get the device working without the software and hey, I'm posting from my new PC! Thanks!!