Constant BSODs, going mental. Any advice?

R

Relish

Bronze Level Poster
I was thinking of contacting PCS because of the amount of BSODs I've experienced lately. I'm running out of ideas as to what the problem is. The worst part is that its ntoskrnl.exe. I'm starting to think its a faulty motherboard or something since I've exhausted so many options.
Does anyone have any other things I should do? Any advice on dealing with BSODs like this?

Checklist of everything I've done:

Reinstalled Windows 10 (fresh SSD/HDD)
sfc and DISM cmds - clean
Device Manager - updated drivers each manually)
reinstalled graphics drivers (DDU)
memtest86 - clean
removed and reseat RAM (booted both times 2x8GB ram)
loaded default settings in BIOS (no overclocking)

Minidump link:
1drv.ms

minidump-Relish.rar

Compressed (zipped) Folder
1drv.ms

MEMORY.dmp link:
1drv.ms

MEMORY-Relish.rar

Compressed (zipped) Folder
1drv.ms

Application Event log: https://1drv.ms/u/s!AmWYpHRGqNmJgP8jiWwz73eyT-b14g?e=bagfmC

System Event Log: https://1drv.ms/u/s!AmWYpHRGqNmJgP8iva8Cwl4o1sNGRQ?e=r6BRsx

SysInfo: https://1drv.ms/u/s!AmWYpHRGqNmJgP8mQFWxfptsF_rc3g?e=zhM8un

Driver List: https://1drv.ms/t/s!AmWYpHRGqNmJgP8n1g9vFC3mMqiHvg?e=Vue8Jh
 
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SpyderTracks

SpyderTracks

We love you Ukraine
Relish said:
I was thinking of contacting PCS because of the amount of BSODs I've experienced lately. I'm running out of ideas as to what the problem is. The worst part is that its ntoskrnl.exe. I'm starting to think its a faulty motherboard or something since I've exhausted so many options.
Does anyone have any other things I should do? Any advice on dealing with BSODs like this?

Checklist of everything I've done:

Reinstalled Windows 10 (fresh SSD/HDD)
sfc and DISM cmds - clean
Device Manager - updated drivers each manually)
reinstalled graphics drivers (DDU)
memtest86 - clean
removed and reseat RAM (booted both times 2x8GB ram)
loaded default settings in BIOS (no overclocking)

Minidump link: https://1drv.ms/u/s!AmWYpHRGqNmJgP8gSq27OQda-jWl7A?e=DzMral
Click to expand...
If you can post the full specs from the order page?

When posting for Technical Support...

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R

Relish

Bronze Level Poster
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R

Relish

Bronze Level Poster
SpyderTracks said:
If you can post the full specs from the order page?

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...
www.pcspecialist.co.uk www.pcspecialist.co.uk

How to Post Your Specification to the Forum - Check this Spec

Just a first note, if you've been provided this link, don't amend your first post as it won't update the queue, please add an additional comment to the thread, that way it will go back to the front of the queue. Otherwise we don't know it's been updated. When creating a forum post looking to...
www.pcspecialist.co.uk www.pcspecialist.co.uk
Click to expand...
In regards to the kernel dump, is that the memory.dmp?

EDIT: I have followed all the steps from the thread and provided it via links to the OneDrive files.
 
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SpyderTracks

SpyderTracks

We love you Ukraine
Hiya, sorry, been a bit manic sorting out a few bits.

That's great, that's all the info we need, hopefully @ubuysa can take a look over the dump files tomorrow at some point, he's our resident genius at analysing dump files.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Relish said:
no problem, I know the mods here are hard-working.
Click to expand...
It's unusually quiet tonight, get's my heckles up, I prefer it when it's busier ;)

I would go through it myself, but analysing dump files is a bit of an art form, takes a really in depth knowledge of the way drivers integrate with system processes, it's a bit outside my depth. Thanks for being patient (y)
 
R

Relish

Bronze Level Poster
I can imagine seeing zero notifications and thinking, well now what :unsure:

No problem waiting, I'm just desperate for a fix at this point!
 
ubuysa

ubuysa

The BSOD Doctor
Your Application log is full of application errors for GamingServices.exe with an access violation exception code and all at the same offset in the module. There seems to be an issue with whatever GamingServices.exe is.

In your System log there are several errors for a HID compliant headset being offline due to a user-mode driver crash. I don't know whether these are related to the Gaming Services.exe errors in the Application log but I suspect they are. The time stamps are very close between these application log entries and system log entries.

The kernel dump is a SYSTEM_SERVICE_EXCEPTION stop code, which means that an error occurred whilst executing a system service routine. The dump triage function points at npfs.sys, which is the Named Pipe File System driver. This is an inter-process communication driver by Microsoft, it's very unlikely that this driver is at fault. It's more likely that the driver was asked to do something that is invalid.

The list of driver calls by the active thread (part of the chrome.exe process) shows errors for two drivers...

The first is faceit.sys, a third-party driver related to the Faceit gaming platform I think?
Code: 
ffffb98b`8d9b6c08  fffff807`24a44ab7 Unable to load image \SystemRoot\System32\Drivers\FACEIT.sys, Win32 error 0n2
 FACEIT+0xa44ab7

The second is wdfliter.sys, a Windows Defender driver.
Code: 
ffffb98b`8d9b6b38  fffff807`23cf27ee Unable to load image \SystemRoot\system32\drivers\wd\WdFilter.sys, Win32 error 0n2
 WdFilter+0x427ee

It's possible that Windows Defender is blocking the Faceit platform in some way? You might want to check that, try excluding the Faceit platform from all the Defender exploit protection settings and see whether that stops the problem. You could then re-enable these settings to see which one(s) cause Faceit a problem.

It's also possible that the Faceit platform itself is buggy and causing these issues?
 
R

Relish

Bronze Level Poster
I have to mention I doubt FACEIT is the problem because I was getting BSODs before I installed it. Regardless, I'm going to uninstall it immediately.
The HID compliant headset seems to have fixed itself (I disabled and enabled it in device manager, before it was showing the triangle icon)

I got a BSOD yesterday so maybe this one will show us something useful in the kernel dump.

MEMORY DMP.link #1: https://1drv.ms/u/s!AmWYpHRGqNmJgP8orpIMJgJOLLjdZQ?e=GroCoW
 
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ubuysa

ubuysa

The BSOD Doctor
Relish said:
I have to mention I doubt FACEIT is the problem because I was getting BSODs before I installed it. Regardless, I'm going to uninstall it immediately.
The HID compliant headset seems to have fixed itself (I disabled and enabled it in device manager, before it was showing the triangle icon)

I got a BSOD again so maybe this one will show us something useful in the kernel dump.

MEMORY DMP.link #1: https://1drv.ms/u/s!AmWYpHRGqNmJgP8orpIMJgJOLLjdZQ?e=GroCoW
Click to expand...
Don't shoot the messenger, I only report what's in the dumps!

Your latest dump has a stop code of REFERENCE_BY_POINTER, which is always a driver error. The reference pointer is a counter of the object references made by a driver, they are incremented and decremented as objects are referenced and released. What's happened here is that the counter has become out of sync with the objects, that's usually identified when the counter goes to zero whilst there are still open handles.

Interestingly the process in control again was chrome.exe. Do all your BSODs happen when you're in Chrome?

The list of driver calls from the active thread shows a problem this time for nvlddmkm.sys, the Nvidia graphics driver....
Code: 
ffff880f`73cf8608  fffff801`7db914b1Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5be8de9f3373beaf\nvlddmkm.sys, Win32 error 0n2
nvlddmkm+0x1c14b1

I see that you've reinstalled Windows, did you also install the AMD chipset drivers using the AMD Drivers & Support site? I've seen a few BSODs on AMD systems where nvlddmkm.sys was implicated that turned out to be missing AMD chipset drivers. This may also be the cause behind the driver errors seen in your earlier dump.
 
R

Relish

Bronze Level Poster
Most of the time it happens when I'm in chrome or have it running but just now it BSOD when I had nothing open.
I'll try install the latest chipset drivers.

Weirdly though I used WinDBG on the BSOD I had just now, it showed this. No clue what this meansor why it can't verify the timestamp.
1617107920319.png



Also, didn't mean to throw shade I was just trying to clarify stuff, I appreciate the help alot!
 
ubuysa

ubuysa

The BSOD Doctor
Relish said:
Most of the time it happens when I'm in chrome or have it running but just now it BSOD when I had nothing open.
I'll try install the latest chipset drivers.

Weirdly though I used WinDBG on the BSOD I had just now, it showed this. No clue what this meansor why it can't verify the timestamp.View attachment 24315


Also, didn't mean to throw shade I was just trying to clarify stuff, I appreciate the help alot!
Click to expand...
Upload the dump file, the only way to discover what's gone wrong is to analyse the dump. These top-level tools like BlueScreenView and WhoCrashed are frankly useless it's a very (very) obvious cause.

It might be worth uninstalling Chrome and using another browser for a time...?
 
R

Relish

Bronze Level Poster
MEMORY DMP.link #2:
1drv.ms

MEMORY#2-Relish.rar

Compressed (zipped) Folder
1drv.ms

It just seems weird that chrome needs to be uninstalled, surely millions of people use it. However, I think it would be wise to uninstall it for now.
 
ubuysa

ubuysa

The BSOD Doctor
The latest dump has a stop code of KERNEL_SECURITY_CHECK_FAILURE, which means that a critical kernel data structure has been corrupted. In this case it's a list entry structure.

The dump analysis triage points at the dxgmms2.sys driver, which is part of DirectX.

The stack trace for the active thread is very clear. We see several calls to nvlddmkm.sys (the Nvidia graphics driver), then a call to dxgkrnl.sys (the DirectX kernel) followed by three calls to dxgmms2.sys and then we get the security check failure.

The process in control in this dump is the idle thread and not Chrome. ;)

This dump points at either DirectX (which is part of Windows) or (more likely) the Nvidia graphics driver again.
 
ubuysa

ubuysa

The BSOD Doctor
Relish said:
I normally update my drivers with GeForce Experience, could this be a problem?
Click to expand...
It could, I've come across people having issues using GeForce Experience before. I would use DDU and manually install the latest driver from the Nvidia website. Be sure to not select any Nvidia audio components.

Do be sure to check the AMD chipset drivers with the tool I linked to earlier. I've seen several BSODs due to bad AMD chipset drivers too.
 
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