Hey guys, just to let you know I'm quite new here, so if I have entered this thread into the wrong category then I am sorry :sweatdrop:
Also, I did not make this to have a dig at the PCS support or the RMA team, their replies have been quick and as informative as they probably could be, and I was very happy with the whole ordering service that they provided.
My PC had to be sent back after only a month due to a power failure, and after receiving my RMA on the 31st May, they discovered the fault lied in the PSU, and had to be replaced.
Due to no replacements being in stock, they said they would expect a delivery within 1-2 working days (this was on the 31st May). After waiting this long I emailed again to see what was happening, and they replied quite quickly stating that they were still awaiting a shipment, and that it had been delayed.
Still have no ETA, and am unsure how long it might be until they are able to get my PSU back in stock. I understand that they have little control over this, I'm just concerned as I'm currently undergoing exams and to be able to revise on a PC would be so much better than my cracked, small phone screen :sweatdrop:
Wondering if there was any solution in order to try and resolve this a little quicker, this might sound dumb but I wouldn't even paying a bit extra for a different PSU that was compatible. Sounds desperate, but this computer was my first and means a hell of a lot, as I'm sure you are all aware, I guess being without it for nearly 3 weeks now is making me go a little crazy.
Thanks in advance xoxo
EDIT : I just noticed then when attempting to place an order which includes the RM850X, it states that the ETA for resupply is 30/6. That is a real pain, as next week my gf is going away with her mates for a week, and I'd planned (when my computer was sitting comfortably in my room) to do a solid gaming week with the boys, so it would break mine and their hearts if I couldn't attend. Eh, I know it's a little sad, but hey ho.
Also, I did not make this to have a dig at the PCS support or the RMA team, their replies have been quick and as informative as they probably could be, and I was very happy with the whole ordering service that they provided.
My PC had to be sent back after only a month due to a power failure, and after receiving my RMA on the 31st May, they discovered the fault lied in the PSU, and had to be replaced.
Due to no replacements being in stock, they said they would expect a delivery within 1-2 working days (this was on the 31st May). After waiting this long I emailed again to see what was happening, and they replied quite quickly stating that they were still awaiting a shipment, and that it had been delayed.
(received on 11th June)Good afternoon. Apologies for the delay on this RMA. Stock was expected much sooner to continue the repair. I will have an accurate ETA for you tomorrow as to when the shipment will arrive. Thank you for your time
Still have no ETA, and am unsure how long it might be until they are able to get my PSU back in stock. I understand that they have little control over this, I'm just concerned as I'm currently undergoing exams and to be able to revise on a PC would be so much better than my cracked, small phone screen :sweatdrop:
Wondering if there was any solution in order to try and resolve this a little quicker, this might sound dumb but I wouldn't even paying a bit extra for a different PSU that was compatible. Sounds desperate, but this computer was my first and means a hell of a lot, as I'm sure you are all aware, I guess being without it for nearly 3 weeks now is making me go a little crazy.
Thanks in advance xoxo
EDIT : I just noticed then when attempting to place an order which includes the RM850X, it states that the ETA for resupply is 30/6. That is a real pain, as next week my gf is going away with her mates for a week, and I'd planned (when my computer was sitting comfortably in my room) to do a solid gaming week with the boys, so it would break mine and their hearts if I couldn't attend. Eh, I know it's a little sad, but hey ho.
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