could use a little Vortex III help :)

A

AJ_

Active member
Hi Guys,

haven't been on the forum in a while but I'm back now in the hopes that someone can help me out. I bought a Vortex III a couple years ago and it has been working great up until now.

I was in the middle of a game today and it just shut itself off without warning. Now when I try start it up it runs for about 20-30s then shuts off again. I have tried a reset (holding power down for 30s without AC or battery connected) and I have reseated the RAM - neither of which worked. I've noticed that the fans (particularly the CPU fan) start when I initially turn the laptop on but then stop about 2 seconds later so I'm wondering if this could be the cause? I'm fairly sure that the cpu fan normally runs constantly after powering on?

I'm at a bit of a loss so if any of you kind people could help I would be extremely grateful! :)



full spec:

Chassis & Display
Vortex Series: 15.6" Glossy Full HD LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™i7 Quad Core Mobile Processor i7-3610QM (2.30GHz) 6MB
Memory (RAM)
8GB SAMSUNG 1600MHz SODIMM DDR3 MEMORY (2 x 4GB)
Graphics Card
AMD® Radeon® HD 7970M - 2GB DDR5 Video RAM - DirectX® 11
Memory - 1st Hard Disk
750GB WD SCORPIO BLACK WD7500BPKT, SATA 3 Gb/s, 16MB CACHE (7200 rpm)
1st DVD/BLU-RAY Drive
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND (£9)
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Network Facilities
GIGABIT LAN & WIRELESS INTEL® ADVANCED-N 6235 (300Mbps) + BLUETOOTH
USB Options
3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Firewire
1 X 1394a FIREWIRE PORT
Battery
Vortex Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
Power Lead & Adaptor
1 x UK Power Lead & 180W AC Adaptor
 
M

mrducking

Bright Spark
sounds like a temperature problem, use a monitoring temps program like the HWmonitor and try to play, see what temps you get before it turns off
but from what you say it's probably a problem with one of the fans
 
A

AJ_

Active member
Yeah I was thinking temps too. Unfortunately I can't even get into the OS. It gets about as far as the windows logo then dies. Same thing happens if I go to the boot menu etc - just turns off after about 20s no matter what.
 
M

mrducking

Bright Spark
ouch, then check if your fan is working
also if you are under warranty, call PCS, even if you are not under warranty i would call PCS to ask them, or how much it would cost you for them to fix it
if you are a brave one ( :D ) you can open your laptop, take out the fan that you think is not working and test it with a battery (we are talking low voltage here)
good luck ;)
 
A

AJ_

Active member
well the fans do start up for about a second when i first turn the laptop on but then they just stop and the laptop shuts off soon after. Fans are clearly working and getting power for a brief second so I'm thinking it might be a motherboard thing? guess i'll have to call PCS and hope for the best ha. Thanks for the help!
 
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