We have now launched a dead pixel guarantee for the majority of our notebook models meaning that for a small fee you can protect your notebook against any dead pixels, should one develop.
Every notebook screen we supply complies with ISO-9241-302, 303, 305, 307:2008 with regards to pixel defects. However, the ISO standard allows for pixel defects and neither the manufacturer nor supplier can be held liable for defects that fall within the ISO standard.
Dead pixels can be frustrating, especially when you have bought an expensive high specification laptop. Therefore, in order to protect customers against a possible dead pixel we have created two very reasonably priced packages to protect against dead pixels.
Should you report a dead pixel within the specified time period on your chosen dead pixel guarantee, we will collect the laptop from your premises and replace the screen with a defect free model of equal or better specification. Collection and re-delivery charges are also included along with all labour fees, and the service can be used an unlimited number of times during the guarantee period.
The dead pixel guarantee commences on the day you receive your order and any dead pixels must be reported within the guarantee time period in order to qualify for replacement.
Screens that are cracked, damaged or broken are not covered under the dead pixel guarantee regardless of how many pixels are not functioning.
At present we cannot offer the dead pixel guarantee for 120Hz screens or the 13.3" Mirage, but we are investigating this further and once available we will add the option to the configurator.
Every notebook screen we supply complies with ISO-9241-302, 303, 305, 307:2008 with regards to pixel defects. However, the ISO standard allows for pixel defects and neither the manufacturer nor supplier can be held liable for defects that fall within the ISO standard.
Dead pixels can be frustrating, especially when you have bought an expensive high specification laptop. Therefore, in order to protect customers against a possible dead pixel we have created two very reasonably priced packages to protect against dead pixels.
Should you report a dead pixel within the specified time period on your chosen dead pixel guarantee, we will collect the laptop from your premises and replace the screen with a defect free model of equal or better specification. Collection and re-delivery charges are also included along with all labour fees, and the service can be used an unlimited number of times during the guarantee period.
The dead pixel guarantee commences on the day you receive your order and any dead pixels must be reported within the guarantee time period in order to qualify for replacement.
Screens that are cracked, damaged or broken are not covered under the dead pixel guarantee regardless of how many pixels are not functioning.
At present we cannot offer the dead pixel guarantee for 120Hz screens or the 13.3" Mirage, but we are investigating this further and once available we will add the option to the configurator.