Defiance Series screen replaced in repair shop, now lower resolution?

T

Takingthemike

Active member
Hi,

I am currently in Canada backpacking around, I have a Defiance Series laptop, about 2 years old now. The screen started flicking so I took it to a repair shop. They replaced the screen and now my resolution is 1366x768. Did they just downres my laptop with a cheap screen?

I honestly can't remember what settings I had the screen on last, but my laptop specs are listed below:

Chassis & Display Defiance Series: 15.6" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™i7 Quad Core Mobile Processor i7-4720HQ (2.60GHz, 3.5GHz Turbo)
Memory (RAM) 16GB KINGSTON SODIMM DDR3 1600MHz (2 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 970M - 3.0GB DDR5 Video RAM - DirectX® 11
 
Oussebon

Oussebon

Multiverse Poster
That'd be pretty low.

I take it you can't set the resolution any higher than that in the Intel or Nvidia settings?

You could try sweeping the video drivers with DDU http://www.guru3d.com/files-details/display-driver-uninstaller-download.html and reinstalling the latest drivers from the Nvidia and Intel websites.

If you can get access to a 1080p monitor, or an FHD / 1080p TV with an HDMI input, you could plug the laptop into that. If you can set it to 1920 x 1080 resolution on the TV but only 1366 x 768 on the laptop's screen, then there could well be an issue with the replacement screen...
 
T

Takingthemike

Active member
1366x768 is the maximum resolution in the display setting. I don't remember what I had before, it is just something I took no notice of.
Icons and applications like Lightroom look different, text looks bigger etc
 
Oussebon

Oussebon

Multiverse Poster
I don't remember what I had before,
Click to expand...

If this is what you bought:
Chassis & Display Defiance Series: 15.6" Matte Full HD IPS LED Widescreen (1920x1080)
Click to expand...
Then it will have been 1920 x 1080.

I can't recall PCS selling a laptop that high end (GTX 970M) with a screen lower than 1080p.

Text and icons looking bigger is pretty typical of a lower res.
 
T

Takingthemike

Active member
Damn, I will have to go back to the repair shop. I assume the shop should have replaced like for like without me requesting?
 
Oussebon

Oussebon

Multiverse Poster
I guess it depends what you agreed with them / paid them for. But in general terms I would expect paying someone to "replace" something to mean replacing it with the same thing.

I would still try the stuff I suggested above anyway, since sweeping the drivers and reinstalling them costs nothing and it's always possible that a bad driver installation is causing the issue.
 
T

Takingthemike

Active member
Is it all good, I emailed the shop and apparently the technician "accidentally" put the wrong screen in, seems a bit dodgy but they have ordered a new screen to my exact specs and will replace it tomorrow. Thanks for your help.
 
Stephen M

Stephen M

Author Level
Glad you are getting it sorted, hope they do it right this time. I agree it sounds dodgy though but I am afraid there are a lot of bad computer shops out there. My aunt bought a laptop which was advertised as having the full MS Office suite on it but after a year she got a renewal reminder, they had only put the 365-day version on. She took it back and they apologised and said they would put the proper version on but when I checked it over for her they had installed Libre Office. OK that is as good but it is not what she paid for. Unfortunately she does not like hassle so would not complain and the Trading Standards people, although helpful and taking note of the issue, needed her to push a case before they would become fully involved.
 
Oussebon

Oussebon

Multiverse Poster
It's okay, they were probably just saying that knowing she wouldn't put a case forward. There was no chance they'd have actually done anything.
 
T

Takingthemike

Active member
Update.

So the shop order the wrong replacement screen twice. First screen was a glossy, and now this morning they tried to put a TN screen into my laptop. I asked them to just put my old screen in and give me a refund.

I have decided I am just going to buy the screen and fit it myself. The websites that sell replacement screens make the process very simple, you just put in the laptop model and it selects the right screen for you. But they don't let you pick the manufacturer.
https://www.laptopscreen.com/English/model/Clevo/P650SE/

Now I am doing it myself, do I have a choice of screen manufacturers I can pick from? For me I do a lot of photo and video editing, so colour is more important than response time.
Or am I just being pedantic at this point?
 
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