Defiance VII microphone jack

[LouieM]

Hi,

I have a Defiance VII 17.3"

It has both a headphone jack and microphone jack.

I have a headset which just has one bit to put in the computer, I tried putting my headset in the headphone jack, and it made the headset sound work, but the laptop was not picking up the microphone at all.

So I thought to buy a splitter, it arrived today so I plugged my headset into the splitter, and then one 3.5mm into the headphone jack and one into the microphone jack, and again the sound works for the headset, and it does pick up a microphone.

But after testing the microphone all I hear is a really bad static sound and nothing else.

I tried this with 2 different headsets which normally work perfectly (have tried on phone and xbox, both mics work).

Do you know why this could be? Is there an issue with my laptop?

 

[SpyderTracks]

Hi,

I have a Defiance VII 17.3"

It has both a headphone jack and microphone jack.

I have a headset which just has one bit to put in the computer, I tried putting my headset in the headphone jack, and it made the headset sound work, but the laptop was not picking up the microphone at all.

So I thought to buy a splitter, it arrived today so I plugged my headset into the splitter, and then one 3.5mm into the headphone jack and one into the microphone jack, and again the sound works for the headset, and it does pick up a microphone.

But after testing the microphone all I hear is a really bad static sound and nothing else.

I tried this with 2 different headsets which normally work perfectly (have tried on phone and xbox, both mics work).

Do you know why this could be? Is there an issue with my laptop?

Did you order with windows or without? Generally splitters arent very good, it’s better to troubleshoot with a proper pc headset.

 

[LouieM]

With Windows

 

[SpyderTracks]

With Windows

So you’ll need to troubleshoot with an actual PC headset, or dedicated microphone and then we can go from there.

 

[LouieM]

So you’ll need to troubleshoot with an actual PC headset, or dedicated microphone and then we can go from there.

What is a PC headset? My headset is apparently for PC, Xbox, Ps4 & Nintendo switch

 

[SpyderTracks]

What is a PC headset? My headset is apparently for PC, Xbox, Ps4 & Nintendo switch

which Model is it?

 

[LouieM]

So you’ll need to troubleshoot with an actual PC headset, or dedicated microphone and then we can go from there.

 

[LouieM]

which Model is it?

Turtlebeach Recon 70p

 

[SpyderTracks]

Can you take a photo of the box?

 

[LouieM]

Can you take a photo of the box?

I do not have the box anymore

But I found this

Recon 70 - PC Compatibility

The information in this article applies to all Recon 70 models, including Xbox One/PS4/Nintendo Switch models (in all colors). While the Recon 70 headset was originally designed to be used with an...

support.turtlebeach.com

.

 

[SpyderTracks]

I do not have the box anymore

But I found this

Recon 70 - PC Compatibility

The information in this article applies to all Recon 70 models, including Xbox One/PS4/Nintendo Switch models (in all colors). While the Recon 70 headset was originally designed to be used with an...

support.turtlebeach.com

.

have you applied all windows updates?

in sound devices is it listed as Realtek and do you have the Realtek control panel? Does it show a pop up when you insert the headphone jack?

 

[LouieM]

have you applied all windows updates?

in sound devices is it listed as Realtek and do you have the Realtek control panel? Does it show a pop up when you insert the headphone jack?

Hi, thank you for trying to help by the way, here is the sound panel:
no pop-up appears when I put in the headphone jack and I don't have the realtek control panel?

In the properties of the microphone:

 

[SpyderTracks]

Hi, thank you for trying to help by the way, here is the sound panel:
no pop-up appears when I put in the headphone jack and I don't have the realtek control panel?

View attachment 17145

View attachment 17146

In the properties of the microphone:

Ah, thanks, that's perfect.

So I think that the sound device isnt' setup correctly, it's just got the dfault microsoft driver rather than the Realtek one.

If you log into your main PCS account, and go to downloads and then tech support, you should have a list of drivers, one of them should be labelled "audio" at a guess. You'll need to install that.

 

[LouieM]

am I meant to download all of these

 

[SpyderTracks]

No.

I can't see an audio driver there which is annoying.

Ok, lets start over.

Have you applied all windows updates?

 

[LouieM]

No.

I can't see an audio driver there which is annoying.

Ok, lets start over.

Have you applied all windows updates?

Yeah all up to date

 

[SpyderTracks]

You have to click check for updates.

 

[LouieM]

You have to click check for updates.

I clicked check for updates and it just says You're up to Date

I don't know why below it says 10 May 2020 update is on its way because it's July

 

[SpyderTracks]

Ok, on a label on the underside of the laptop it should give the clevo model number, can you tell me what that is or post a photo?

 

[LouieM]

Here

PC70DD2