Ethernet Doesn't Work

T

tasdha

Active member
Hi

Whenever I plug in an Ethernet cable, nothing happens. WiFi works fine. When I go into device manager, there is an Ethernet Controller under Other Devices with a yellow triangle next to it. When I try to let it find drivers by itself, it cannot find any. What do I do to fix it??

My Spec is as follow

Chassis & Display
SkyFire: 14" Matte HD+ LED Widescreen (1600x900)
Processor (CPU)
Intel® Core™i5 Dual Core Mobile Processor i5-4210M (2.60GHz) 3MB
Memory (RAM)
4GB KINGSTON SODIMM DDR3 1600MHz (1 x 4GB)
Graphics Card
NVIDIA® GeForce® GTX 850M - 2.0GB DDR5 Video RAM - DirectX® 11
1st Hard Disk
500GB WD SCORPIO BLACK WD5000BPKX, SATA 6 Gb/s, 16MB CACHE (7200 rpm)
Memory Card Reader
Integrated 2 in 1 Memory Card Reader (SD, MMC)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking
GIGABIT LAN & WIRELESS 802.11N CARD INC. BLUETOOTH 3.0
USB Options
2 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Battery
SkyFire 14" Series 6 Cell Lithium Ion Battery
Power Cable
1 x UK Power Lead & 90W AC Adaptor
Keyboard Language
INTEGRATED 11.6"/14" MSI UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
DVD Recovery Media
NO DVD RECOVERY MEDIA REQUIRED
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 3.0 MEGAPIXEL WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)


Thanks
 
D

daveeb

Enthusiast
Maybe try turning off WiFi first then connect cable ? (i don't use ethernet connection so not sure how the pc decides which connection to utilise if it has choice between wired and wireless).
 
T

tasdha

Active member
daveeb said:
Maybe try turning off WiFi first then connect cable ? (i don't use ethernet connection so not sure how the pc decides which connection to utilise if it has choice between wired and wireless).
Click to expand...


I've tried that and it doesn't work
 
T

tasdha

Active member
AAHALL said:
try loading the driver from the disc provided by PCS
Click to expand...

Thanks, I just tried that using the have disk function. It installs fine, but then it gives an error and says the device cannot start (code 10), and is now underneath network adapters in device manager, but still has a yellow triangle and Ethernet still doesn't work :(
 
vanthus

vanthus

Member Resting in Peace
Try downloading the LAN driver from PCS downloads.
When you log into your customer account click on "download" under "customer section"
before installing first uninstall driver by right clicking on device in device manager unless the option is greyed out..
If no joy give PCS a call.
 
T

tasdha

Active member
thanks guys, after a couple days of researching and downloading drivers I think its a hardware issue. I'll have to wait until December to call PCS because I'm starting university next week.
 
D

daveeb

Enthusiast
When you get the yellow triangle in control panel you could try "disabling" then "enabling" the wireless card....it works for me (admittedly on an old windows Vista laptop, but nothing to lose trying)
 
T

tasdha

Active member
daveeb said:
When you get the yellow triangle in control panel you could try "disabling" then "enabling" the wireless card....it works for me (admittedly on an old windows Vista laptop, but nothing to lose trying)
Click to expand...

cheers I will try that tomorrow and will report back
 
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