Fan in case not spinning

[deanrobinson524]

Hi,
Not had my pc long but one of the fans in the top of the case has stopped spinning - its a Corsair RGB fan that came with the case. Anyone had this issue and the cause? I'm sure its not dust as the pc is brand new.

 

[Scott]

Is the RGB lighting still on? Have you installed the software for the motherboard and looked at the fan profiles?

Can you post the entire spec of the PC from your account so that we can see what other factors there are involved?

 

[deanrobinson524]

Hi
Yes the RGB lighting is still one. ICue software is installed but believe the fan speed can not be controlled in the software.

The spec was upgraded to Ryzen 9 3900x CPU, 115i Platinum Cooler and 32GB RAM

Case
CORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE
Processor (CPU)
AMD Ryzen 7 3800X Eight Core CPU (3.9GHz-4.5GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE GTX 1660 SUPER - HDMI, DP - GeForce GTX VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
2nd M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™

 

[Scott]

The case fans are likely controlled via the motherboard software, if not in iCue. I think you would be looking for Fan XPert 4 (or something like that).

Could you shut down the PC, take off the side panel and see if the fan is free to turn? Just to make sure there's nothing jamming it or holding it in place. Leave the PSU plugged in but have it in the off position. This will keep the case and internals grounded in case you have any static on you.

Also, while the side panel is off, follow the cable for the offending fan and just make sure it's properly located to the motherboard. Even take it out (gently) and put it back in to make sure it's seated correctly.