Graphics card not detected

A

ajwmcd

Member
Hi, I'm having a bit of a problem with my RTX 2070s.

It seemed to crash and stop outputting through HDMI while playing a game and left me with a small artifact in the middle of my screen. Since then it hasn't been detected, although it did show as hidden in device manager (code 45). I tried uninstalling and reinstalling the drivers but the Nvidia installer gives the errors -

"This NVIDIA graphics driver is not compatible with this version of Windows. This graphics driver could not find compatible graphics hardware."

The laptop's had very little use so I then just decided to do a fresh install of windows but am encountering the same problem. I've tried both the PCS provided driver package (431.62) and the latest from the Nvidia website (451.67). Any ideas?

Chassis & Display
Vyper Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 SUPER - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
1st M.2 SSD Drive
1TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Vyper Series Integrated 91WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language
VYPER 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
 
D

demon28

Bronze Level Poster
I have the same card and I also had the same error when I was installing my Nvidia drivers on my Nova laptop. Turns out Nvidia releases 2 kinds of drivers, the DCH and the non-DCH(they might have another name). Anyway, they are the same driver with the only difference that the DCH ones do not come with the Nvidia control panel by default, the control panel is installed through the windows store instead. I could only install the DCH ones on my device, when I tried to install the other kind I would always get this error. If you downloaded your drivers through the Manual driver section on the Nvidia website chances are you got the DCH ones. Maybe its worth trying the other ones?

451.67 non DCH: https://www.nvidia.co.uk/download/driverResults.aspx/162190/en-uk
451.67 DCH: https://www.nvidia.com/en-gb/drivers/results/162244/
 
A

ajwmcd

Member
I gave that a shot but it was giving me the same error and PCS had diverted me to answerphone after waiting on the line for quite a while so I just gave up and stepped away from the computer, had already spent hours fussing about it. However, having come back to it the card was now showing in device manager as a basic display adapter and the nvidia drivers have since installed. So maybe it did help, I'm not sure...

SpyderTracks said:
It sounds like the card has failed. You'll need to create an RMA with PCS to get it swapped out.
Click to expand...
This is my real worry, would be the third RMA in about 5 weeks. I really want to like this laptop but I think that would be a step too far for me. Although now that the card seems to be registering again and I've been able to install the drivers would you recommend running tests on it to try and replicate the issue or at least try to guage the health of it? And if so, which? I'll still try phoning PCS tomorrow to see what they say.
 
SpyderTracks

SpyderTracks

We love you Ukraine
ajwmcd said:
I gave that a shot but it was giving me the same error and PCS had diverted me to answerphone after waiting on the line for quite a while so I just gave up and stepped away from the computer, had already spent hours fussing about it. However, having come back to it the card was now showing in device manager as a basic display adapter and the nvidia drivers have since installed. So maybe it did help, I'm not sure...


This is my real worry, would be the third RMA in about 5 weeks. I really want to like this laptop but I think that would be a step too far for me. Although now that the card seems to be registering again and I've been able to install the drivers would you recommend running tests on it to try and replicate the issue or at least try to guage the health of it? And if so, which? I'll still try phoning PCS tomorrow to see what they say.
Click to expand...
Best stress test for a gpu is furmark:

FurMark Homepage

FurMark - GPU stress test and graphics card benchmark
geeks3d.com geeks3d.com

Just run for about 10 mins, if the PC BSODS or freezes then you know there’s an issue
 
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