iCue error messages on boot

[Martinr36]

When I boot the Berserker I get the messages as per the following screenshots

 

[SpyderTracks]

Do you know which version of icue?

 

[TonyCarter]

Not the same problem exactly, but I had a series of strange errors after a W11 update turned on a security feature that wasn't on originally (might have been Core Isolation / Memory Integrity).

Not at the PC at the moment, but I think instead of turning it off from Windows Security I turned the virtualisation option off in the BIOS to ensure it never turns on again.

But never had a problem with iCUE since v5 (other than losing my saved profiles once).

 

[Martinr36]

Do you know which version of icue?

I will check but it's 5.something

 

[SpyderTracks]

I will check but it's 5.something

Had a brief look online, may be worth trying a clean install of iCue, it's not a standard process

https://help.corsair.com/hc/en-us/articles/360025166712-iCUE-How-to-perform-a-clean-reinstallation-of-iCUE?_gl=1%2A10qrrg3%2A_gcl_au%2AMTI0Mzc2NzUzNS4xNzIzMDU5ODk1

 

[Martinr36]

its 5.14.93

Had a brief look online, may be worth trying a clean install of iCue, it's not a standard process

https://help.corsair.com/hc/en-us/articles/360025166712-iCUE-How-to-perform-a-clean-reinstallation-of-iCUE?_gl=1%2A10qrrg3%2A_gcl_au%2AMTI0Mzc2NzUzNS4xNzIzMDU5ODk1

will give that a read

 

[Scoped Badger]

Just as an FYI, the latest version is 5.17.110

 

[Martinr36]

Just as an FYI, the latest version is 5.17.110

cheers, think I'll do a complete uninstall as above, and download and install, a clean install of it

 

[Scott]

Looks like some files are missing/corrupt. I would backup any profiles and install the latest one.

 

[Martinr36]

Looks like some files are missing/corrupt. I would backup any profiles and install the latest one.

Yeah think that's what I'm going to try

 

[Martinr36]

Well done a complete clean install as per the link above and still getting these, so sent a request to corsair support

 

[ubuysa]

Where is iCUE installed? On my system these files are in C:\Program Files\Corsair\Corsair iCUE5 Software\ except for Qt5WebEngine.dll which I don't have installed.

 

[Scott]

I found this where someone else had crashing:

ICUE crashing

Hi Corsair!!! I have the same issue with crashes. Quote Version=1 EventType=APPCRASH EventTime=133202015390902260 ReportType=2 Consent=1 UploadTime=133202015408727222 ReportStatus=268435456 ReportIdentifier=124a9593-666a-409e-9814-d2637cddfac7 IntegratorReportIdentifier=117951cf-c95a-4323-8d9a-83...

forum.corsair.com

It states all the DLLs in there. Unsure how related that is, possibly down to iCue version.

When I was googling around apparently there have been conflicts in the past with the latest Nvidia drivers, unsure if that relates.

I would possibly try an older version of the iCue software to see if the problem vanishes. If it does... dodgy version.
If no luck I would move onto an older version of Nvidia Drivers. If that works.... dodgy version.

I would expect to see some noise on the corsair forums if it's an on-going issue though. Even start up a thread on the forum to see if it gains any traction (as well as the ticket for corsair themselves).

iCUE Software Troubleshooting

forum.corsair.com

Someone else mentioned the Compatibility Troubleshooter for iCue. I'm not sure what this is but apparently it fixed their crashing issues.

 

[Martinr36]

I would expect to see some noise on the corsair forums if it's an on-going issue though. Even start up a thread on the forum to see if it gains any traction (as well as the ticket for corsair themselves).

Just done this, so see if they have any idea

 

[Martinr36]

Where is iCUE installed? On my system these files are in C:\Program Files\Corsair\Corsair iCUE5 Software\ except for Qt5WebEngine.dll which I don't have installed.

Just had a look and they are all there @ubuysa apart from Qt5WebEngine.dll

 

[Martinr36]

Well I've got this sorted, at the suggestion of support at Corsair I uninstalled iCUE using IOBit Uninstaller, and even then I was still getting messages as above, then looked in settings under start up apps and it was still showing in there, so got rid of it out of there, and now all good

 

[TonyCarter]

There should be no need for these 'cleaner' apps like Revo, IOBit, etc.

I really hate apps whose own uninstallers don't let you easily completely wipe all traces from your system (I'm looking at you Adobe, Microsoft and Asus).

 

[SpyderTracks]

Well I've got this sorted, at the suggestion of support at Corsair I uninstalled iCUE using IOBit Uninstaller, and even then I was still getting messages as above, then looked in settings under start up apps and it was still showing in there, so got rid of it out of there, and now all good

Revo Uninstaller may be a better option in the future, but it is incredibly poor that you'd need to use something like that in the first place as @TonyCarter says

 

[Martinr36]

There should be no need for these 'cleaner' apps like Revo, IOBit, etc.

I really hate apps whose own uninstallers don't let you easily completely wipe all traces from your system (I'm looking at you Adobe, Microsoft and Asus).

Must admit i was rather surprised when such a thing was suggested by corsair support