Internet connection

rouchie

rouchie

Rising Star
Hi,

Had my PC a little over a month and one thing that is beginning to grate is that the internet connection rarely seems to be active on the first boot so I frequently have to reboot to make it work. The PC has a wifi card which I have turned off as I use an ethernet cable to connect and I thought this might be causing the issue but that has made no difference. My previous PC had no wifi and just the ethernet connection and was internet ready as soon as I powered on

I am sure it is probably something very simple but would appreciate any help you can offer. I am happy to provide any files as long as you guide me to get them!

My full spec is

Case
CORSAIR 5000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
(USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card
10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
1st M.2 SSD Drive
1TB Intel 670p M.2 PCIe SSD (up to 3500 MB/sR | 2500MS/sW)
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING

Extra Case Fans

4x Corsair LL120 RGB LED Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 
Last edited:
S

Steveyg

MOST VALUED CONTRIBUTOR
First thing I would do mate is take the wifi card out entirely to make sure it's not that causing the issue
 
ubuysa

ubuysa

The BSOD Doctor
When it starts and the Internet is not connected open a command prompt (or PowerShell session) and enter the command ipconfig /all. Scroll the output so your Ethernet adapter entry is visible and then post a screenshot of that here.

Then, when you restart it and the Internet is connected, issue another ipconfig /all and post a screenshot of your Ethernet adapter entry here.
 
Last edited:
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
ubuysa said:
When it starts and the Internet is not connected open a command prompt (or PowerShell session) and enter the command ipconfg /all. Scroll the output so your Ethernet adapter entry is visible and then post a screenshot of that here.

Then, when you restart it and the Internet is connected, issue another ipconfig /all and post a screenshot of your Ethernet adapter entry here.
Click to expand...
you missed i out ;)
 
rouchie

rouchie

Rising Star
Ok so on failing I get this
1630705537611.png



Then if I leave it a good few minutes it does eventually connect and it then looks like this

1630705618075.png
 
rouchie

rouchie

Rising Star
Ah so its Nord VPN causing the delay? I had Private Internet Access on my old PC and dont recall this delay?
 
SpyderTracks

SpyderTracks

We love you Ukraine
rouchie said:
Ah so its Nord VPN causing the delay? I had Private Internet Access on my old PC and dont recall this delay?
Click to expand...
Nord will take a little while to connect on first boot, that's normal for any VPN if it's set to autoconnect, it takes time to contact the servers, establish a connection, and then get served an IP address.
 
ubuysa

ubuysa

The BSOD Doctor
I'm late back to the party it seems (it's an F1 weekend). As @SpyderTracks has said, your VPN is the problem. It's connecting when things fail but for some reason (down to the VPN) you're not getting end to end connectivity. When things work ok it's because the VPN has not connected at all.

TBH that sounds like a less than useful VPN if it connects sometimes on boot but not on others. If it's a paid-for VPN I'd raise this issue with them. If it's a freebie VPN then I'm not surprised TBH. :)
 
SpyderTracks

SpyderTracks

We love you Ukraine
ubuysa said:
I'm late back to the party it seems (it's an F1 weekend). As @SpyderTracks has said, your VPN is the problem. It's connecting when things fail but for some reason (down to the VPN) you're not getting end to end connectivity. When things work ok it's because the VPN has not connected at all.

TBH that sounds like a less than useful VPN if it connects sometimes on boot but not on others. If it's a paid-for VPN I'd raise this issue with them. If it's a freebie VPN then I'm not surprised TBH. :)
Click to expand...
Nord is one of the best VPNs on the market, I've used it for many years, it's exceptional.

It connects fine, it just takes a little while as any VPN does.
 
ubuysa

ubuysa

The BSOD Doctor
SpyderTracks said:
Nord is one of the best VPNs on the market, I've used it for many years, it's exceptional.

It connects fine, it just takes a little while as any VPN does.
Click to expand...
But the OP was complaining of no Internet connection at all on booting, he said he had to reboot to get a connection (which seems to have been without the VPN).

He had a perfectly good connection to the VPN server when he had 'no Internet' so whatever the problem was it was with the VPN (login and authorisation perhaps?). His PC is clearly fine because he had a good Internet connection when the the VPN was not connected - which if it's set to connect on boot was a failure!
 
SpyderTracks

SpyderTracks

We love you Ukraine
ubuysa said:
But the OP was complaining of no Internet connection at all on booting, he said he had to reboot to get a connection (which seems to have been without the VPN).

He had a perfectly good connection to the VPN server when he had 'no Internet' so whatever the problem was it was with the VPN (login and authorisation perhaps?). His PC is clearly fine because he had a good Internet connection when the the VPN was not connected - which if it's set to connect on boot was a failure!
Click to expand...
I just think the OP is being impatient, there's no need to reboot, it will connect, it just takes a little moment for the vpn to connect.

I don't think it's related at all to the PC connection, more how nord is configured, is it set to a static address? What's the load on that server? Double check the killswitch settings, etc etc.
 
ubuysa

ubuysa

The BSOD Doctor
SpyderTracks said:
I just think the OP is being impatient, there's no need to reboot, it will connect, it just takes a little moment for the vpn to connect.

I don't think it's related at all to the PC connection, more how nord is configured, is it set to a static address? What's the load on that server? Double check the killswitch settings, etc etc.
Click to expand...
TBH either way there is a VPN issue.

1. If the PC has connected to the VPN server, which it has in the first example, then why does he have no connectivity? I appreciate that it might take a minute or two to connect but from the ipconfig output (the first one) he is connected to the VPN server (with address 10.5.0.2) but he says he has no Internet access.

2. If he can reboot and the VPN fails to connect at all, as happened in the second example, then that's not good either.
 
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