INTERNET DOES NOT WORK WHEN I CONNECT MY COMPUTER TO INTERNET.

[luki]

Please give me a solution to this problem.

Bt open reach came down and detected the issue is to do with my pc.

I tried ethernet on motherboard and that did not work.

Connect via WiFi it still does not work

Disconnect computer from Internet then my Internet works.

Strange problem

 

[luki]

I only bought my pc recently.

 

[SpyderTracks]

I only bought my pc recently.

Is this a PCSpecialist system? Can you post your full specs from the order page?

 

[luki]

Yes ok

 

[luki]

Case
PCS P209 RGB MID TOWER CASE
Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
Gigabyte B450 AORUS ELITE: DDR4, USB 3.1 - ARGB Ready
Memory (RAM)
32GB Corsair VENGEANCE DDR4 2400MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2060 SUPER - HDMI, DP - VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB ADATA SX6000 Pro PCIe M.2 2280 (2100 MB/R, 1500 MB/W)
Power Supply
CORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 13 to 15 working days
Promotional Item
Get up to 3 Games with select AMD Radeon RX 5000 Series Graphics Cards
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[luki]

Some of these specs were upgraded afterwards

 

[ubuysa]

So you're saying that with your PC connected to your wireless router, whether by cable or WiFi, all others devices lose their Internet connection?

The first thing to do is check that your adapters (Ethernet and WiFi) are using DHCP and not static addressing....

1. Go to Settings > Network & Internet > WiFi
2. Click on Manage Known Networks, then click on the entry for your wireless network name and click the Properties button
3. In the IP Settings section at the bottom, click on the Edit button.
4. In the pull down selection box ensure that Automatic (DHCP) is selected and click Save

Now go through the same process for the Ethernet option.

Does that help?

 

[luki]

They are already set to DHCP.

 

[luki]

They don't lose connection they become really slow.

Including my computer

 

[Gavras]

Does your PC login in to network - password works etc?

Do you have any other device that connects via WIFI successfully?

using wired first and then WiFi :

Can you connect to the BT Hub - https://www.bt.com/help/broadband/learn-about-broadband/learn-about-the-bt-hub-manager

Does your PC appear as connected okay in settings on Hub Manager?

Are you connecting directly to hub or via something like TP link?


have you got both bull guard and windows firewalls on?

you should have only one on - use default windows setting on firewall.

Are there any warnings from the Windows security centre.

Also use Edge browser rather than Chrome to test.



on a side note that PSU is going to struggling long term.

 

[luki]

1) Yes it does login

2) they all connect to the WiFi, the speed is slowed down by my pc. So all devices end up having slow Internet.

3) I have the same issue using WiFi and ethernet.

4) don't have bt hub can't connect to that link.

5) I only have Windows defender.

6) no warnings

7) it doesn't work on both Edge or chrome.

8) I upgraded that psu to 650

 

[SpyderTracks]

First things first, what speed internet do you have?

The first thing a new computer will do when you connect it to the internet is start downloading loads of updates.

If you have a fairly weak connection it may just be that it’s taking most of the bandwidth while it updates.

What router do you have? What make and model?

 

[luki]

I have the standard broadband which give 13mbps

The router is the standard one from EE.

They sent me a new one to resolve the issue.

But still having same issue.

 

[luki]

I got my pc in March. It was working fine until recently

 

[luki]

I reset my network. That didn't resolve it.

Then I reset my pc. That did not resolve it also.

 

[Gavras]

1) Yes it does login

2) they all connect to the WiFi, the speed is slowed down by my pc. So all devices end up having slow Internet.

3) I have the same issue using WiFi and ethernet.

4) don't have bt hub can't connect to that link.

5) I only have Windows defender.

6) no warnings

7) it doesn't work on both Edge or chrome.

8) I upgraded that psu to 650

Devices connected to internet will not be slowed down by the PC, if PC is not connected.

disconnect PC totally, turn it off, now what devices are you connecting to internet.

try and connect to your EE hub.

How do I access my home hub dashboard

Good morning Does anyone know how to access The home hub dashboard with my mobile phone? Thank you x

community.ee.co.uk

just saw your last post.

can you put up the FACTS on what happened since March.

when it was working and then not working.

 

[SpyderTracks]

When you reset the PC did you ask it to keep files and data?

As @Gavras says, we need to know every detail of what’s changed since March.

I would suggest downloading malwarebytes free and doing a full scan including root kits. My guess is you have something stealing bandwidth.

Are you running any torrent software on the PC?

 

[luki]

All my devices work when the pc is turned off.

When I turn my pc on all devices have a slow connection to the Internet.

I have had this issue for a month.

What do I do after connecting to the ee hub

 

[Gavras]

All my devices work when the pc is turned off.

When I turn my pc on all devices have a slow connection to the Internet.

I have had this issue for a month.

What do I do after connecting to the ee hub

Provide the FACTS that have happened from March.

bullet point them.

 

[luki]

When you reset the PC did you ask it to keep files and data?

As @Gavras says, we need to know every detail of what’s changed since March.

I would suggest downloading malwarebytes free and doing a full scan including root kits. My guess is you have something stealing bandwidth.

Are you running any torrent software on the PC?

I did a complete wipe of my pc.

I don't think anything has changed since March.

I have full version of malware bytes.

I'll set it to do a full scan of the root kit.