Issues With Games Crashing

[Pumpa Cat]

Hi


I have just received my new gaming PC from PCSpecialist, and it seems to perform well. I have a NVidia GEForce RTX 2060 6GB GPU installed.

However, I am having some issues with various Steam games.

Atlas: With this game I launch it via the Steam program, and it loads in with no issues. However, within a minute or two the game crashes and I get the following error:

Unreal Engine is exiting due to D3D device being lost

When I look investigate this online it seems this is a well-known problem. There are various "fixes" listed.

One such fix is to update Unreal Engine - I am not sure if this is relevant as I do not have UR Engine installed, as far as I know. Is that not used to create the games? It does not seem to install when games are installed. So, I am not sure if that is something I can do.

Another fix was to ensure that the game is using the NVidia GPU rather than the onboard graphics card. When I check this, it does seem to be using NVidia. In fact, when I look at Display Adaptors on my Device Manager all I see is the NVidia card listed.
Other fixes included disabling antivirus, ensuring Windows is up to date and verifying game files via Steam. None of this has worked. I have also tried reducing the in-game graphic settings and switched from full-screen mode to windowed. I even uninstalled Nvidia GeForce experience, as some seem to suggest it can cause issues. Again, no success.

Another suggestion was to “underclock” the GPU, with some saying that GPUs can come overclocked out of the box. I am reluctant to mess with these settings as I am not very computer savvy.

Another game I am having crash issue with is X4 Foundations, again on Steam. This game crashes and then I get a report stating: Exitcode 222-231, 1028 (Access to physical device lost). This seems to be related to the Atlas game issue. It seems that something is causing the access to a physical device (I am assuming the Nvidia GPU).

A suggestion for this error was to ensure that the GPU, or even the CPU, is not overclocked.

There seems to be a theme developing here centred around the loss of access to the GPU, or the GPU/CPU being overclocked.

I apologise if this was long-winded, but I wanted to include as much information as possible. Has anybody any suggestions that may help me? Thank you



CPU: Intel Core 19 Ten-Core 10900K 3.7GHz

Motherboard: ASUS ROG MAXIMUS XIII Hero

RAM: 32GB Corsair Vengeance RGB PRO DDR4 3600MHz

CPU: 6GB Nvidia GEFORCE RTX 3060 (Driver: 466.77)

 

[Pumpa Cat]

Update: This crash seems to be happening on any game I play. I just tired Space Engineers, and after a few minutes play the game crashes and I had a notification with one suggestion being that I ensure my GPU is not overclocked. Again I see a theme here.

I am wondering: during the testing and quality control phase of the PC build, do the testers overclock the GPU/CPU as part of the testing? If so, I am wondering if they have inadvertently forgotten to set it back to normal.

I have spent a lot of money of a gaming PC which is will not play my games. I think I will give PCS a call.

 

[Bigfoot]

Please post the full spec of your pc from the order page. I assume that you have a 2060 (as originally stated) as the 3060 has 12GB RAM

 

[Bigfoot]

The most likely causes of problems are drivers not being up to date, or something shifting during transit. These need to be eliminated as possible before we start suspecting hardware failure. Please provide your full specs and then you can be guided through some troubleshooting.

Just a quick check. Did you run all Windows updates including optional ones? Do you have an AV programme installed?

 

[Pumpa Cat]

Please post the full spec of your pc from the order page. I assume that you have a 2060 (as originally stated) as the 3060 has 12GB RAM

Apologies:

Case	PCS PRISM-X RGB MID TOWER CASE
Processor (CPU)	Intel® Core™ i9 Ten-Core Processor i9-10900K (3.7GHz) 20MB Cache
Motherboard	ASUS® ROG MAXIMUS XIII HERO Wi-Fi (LGA1200, USB 3.2, PCIe 4.0, SLI) - ARGB Ready
Memory (RAM)	32GB Corsair VENGEANCE RGB PRO DDR4 3600MHz (2 x 16GB)
Graphics Card	6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive	1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st M.2 SSD Drive	2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
DVD/BLU-RAY Drive	NOT REQUIRED
External Hard Drive	2TB Seagate One Touch External HDD, USB 3.0, Black
Memory Card Reader	USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply	CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 240 Series RGB High Performance Liquid Cooler
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting	2x 50cm Green LED Strip
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	10/100/1000 GIGABIT LAN PORT
Wireless Network Card	NOT REQUIRED
USB/Thunderbolt Options	2 PORT (2 x TYPE A) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating System	Windows 10 Professional 64 Bit - inc. Single Licence [MUP-00003]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Google Chrome™
Monitor	ASUS VG248QE 24" 3D 144Hz GAMING DISPLAY
Monitor Cables	1 x 2m DisplayPort Cable - DP (M) to DP (M)
Keyboard & Mouse	CoolerMaster Devastator III Combo Keyboard and Mouse
Games Controller	Xbox One Controller + Cable for Windows
Cable Management	3 x PCS 1.5M Zip Cable Tidy - Professional Cable Management

 

[Citrus_9]

Thanks for the specs First things first: have you run a constant Windows update for a few days to make sure all updated? Could you tell us which GPU driver have you installed and what website have you got it from?

 

[Pumpa Cat]

I have Norton AV installed but have disabled it whilst I investigate the crashes.

I have the latest nvidia driver (466.77) - from nvidia website.

As for other PC drivers, I assumed that Windows Update (which I have performed) would have updated those. I am not sure how to update them other than Windows Update.

 

[Bigfoot]

I don’t know if this is related to the crashes, but you have a low spec PSU that is below the recommended minimum (500W) for the RTX2060 and is typically used for office PCs.

 

[Bigfoot]

One of the first things to try is reseating the graphics card in case it was dislodged during transit. Shut down the PC, remove and reseat the card and check the security of attached cables.

 

[Pumpa Cat]

I have been onto PCS support, and the guy there had me run through a few things, but again to no avail. What he's doing is sending me a replacement GPU, just incase there is an error with the one installed. If the new one has the same results then it will be a case of having to send the PC back for them to look at.

 

[Citrus_9]

I have been onto PCS support, and the guy there had me run through a few things, but again to no avail. What he's doing is sending me a replacement GPU, just incase there is an error with the one installed. If the new one has the same results then it will be a case of having to send the PC back for them to look at.

When a new GPU arrives, best would be to uninstall antivirus, restart, then double check if all Win 10 updates are done, restart if any installed (sometimes requires a few restarts and would be beneficial to run Win updates after each restart), download DDU, download (but not install GPU drivers again, even if you already had installed same). Unplug ethernet cable and disconnect from wifi, untick to prevent from connecting to wifi automatically (this is to prevent from Windows installing GPU drivers automatically when you'll remove a current driver. Shut down PC, wait till it's completely off and turn off a PSU, replace a GPU, make sure seated properly, plug in a monitor back to GPU (preferably DP), make sure plugged in to a GPU, not in the top hole. Turn on, if getting beeps and no image output, reseat GPU and make sure monitor is plugged in to a GPU. When PC is now on, restart to a safe mode and run DDU to remove GPU drivers, choose option to restart when it's done, install Nviadia drivers from downloaded file. If forgot to download the file, if you got now online, most likely Windows will install drivers itself so best to repeat again by removing drivers and installing manually just because sometimes Windows installs wrong drivers. Now it should work flawlessly

 

[Pumpa Cat]

I don’t know if this is related to the crashes, but you have a low spec PSU that is below the recommended minimum (500W) for the RTX2060 and is typically used for office PCs.

This is a bit concerning. Would PCS not have mentioned anything if the current PSU was not powerful enough for the GPU?

 

[Pumpa Cat]

When a new GPU arrives, best would be to uninstall antivirus, restart, then double check if all Win 10 updates are done, restart if any installed (sometimes requires a few restarts and would be beneficial to run Win updates after each restart), download DDU, download (but not install GPU drivers again, even if you already had installed same). Unplug ethernet cable and disconnect from wifi, untick to prevent from connecting to wifi automatically (this is to prevent from Windows installing GPU drivers automatically when you'll remove a current driver. Shut down PC, wait till it's completely off and turn off a PSU, replace a GPU, make sure seated properly, plug in a monitor back to GPU (preferably DP), make sure plugged in to a GPU, not in the top hole. Turn on, if getting beeps and no image output, reseat GPU and make sure monitor is plugged in to a GPU. When PC is now on, restart to a safe mode and run DDU to remove GPU drivers, choose option to restart when it's done, install Nviadia drivers from downloaded file. If forgot to download the file, if you got now online, most likely Windows will install drivers itself so best to repeat again by removing drivers and installing manually just because sometimes Windows installs wrong drivers. Now it should work flawlessly

I have the DDU downloaded already. It was something the PCS support chap went through with me so that we could remove all NVidia drivers before reinstalling them. Unfortunately it did not work. But I will run it again when I install the replacement GPU. I am concerned about the post about the PSU not being powerful enough for the GPU.

I will email PCS and ask them about it.

 

[Citrus_9]

This is a bit concerning. Would PCS not have mentioned anything if the current PSU was not powerful enough for the GPU?

A warning message pops up before clicking to proceed for purchase.

Best if you choose a Corsair RMx or at least RM series PSU, preferably 750W or above. Your CV series PSU isn't designed for gaming PC, it's more for office PC (less power hungry, as they usually have integrated or very weak GPU).

 

[Citrus_9]

I have the DDU downloaded already. It was something the PCS support chap went through with me so that we could remove all NVidia drivers before reinstalling them. Unfortunately it did not work. But I will run it again when I install the replacement GPU. I am concerned about the post about the PSU not being powerful enough for the GPU.

I will email PCS and ask them about it.

DDU possibly didn't work because of:
1. Installed antivirus - need to uninstall.
2. Working not in safe mode - OS need to be restarted to safe mode.
3. Working while a PC is online - need to completely turn off a PC access to the Internet.
4. Other things, such us, audio drivers chosen to be removed, not GPU, or picked Amd, while having an Nvidia GPU. Or Windows restarted manually while DDU still in progress (it should restart itself when done, of the right option chosen).
5. Os not fully updated.
6. Something else.

 

[Pumpa Cat]

A warning message pops up before clicking to proceed for purchase.

Best if you choose a Corsair RMx or at least RM series PSU, preferably 750W or above. Your CV series PSU isn't designed for gaming PC, it's more for office PC (less power hungry, as they usually have integrated or very weak GPU).

I've sent an email to the PCS support chap to ask if it that could be an issue, and if so, could I purchase a higher grade PSU. No warnings popped up when I originally created the order.

 

[Citrus_9]

I've sent an email to the PCS support chap to ask if it that could be an issue, and if so, could I purchase a higher grade PSU. No warnings popped up when I originally created the order.

It could be PSU and GPU or one of these. I can't check now regarding a warning message as 450W CV is not listed, possibly out of stock or discontinued from stock as it's a very low end PSU. The thing is that you're buying a custom PC. This is why there's this forum for - to consult to everyone before purchase. You're buying a PC for years ahead, not just today, and your needs may slightly change within years. So a more powerful PSU is very important, in case you upgrade to more power hungry components. Also, important is to choose a quality PSU, because it feeds with power all of the PC components. A custom system is each time unique and need to be well balanced in order to work properly.

 

[Pumpa Cat]

I have received a reply from PCS support regarding the query about PSU power and the GPU. He said he did not think it it would be an issue, as it would have been flagged during the initial ordering, and shown itself during the stress testing in the building process. However, he said he would investigate it further, especially if the new GPU shows the same errors. Must say I am impressed with PCS support. They seem to be very approachable and helpful.

 

[jamiephillips909]

on windows power plan what plan is your pc currently on ?
also what are your thermals like in game you have a pritty cheap aio cooler for a Intel® Core™ i9 Ten-Core Processor i9-10900K (3.7GHz) 20MB Cache

 

[Pumpa Cat]

My new GPU is arriving tomorrow. Whilst I patiently wait for it I have been having further thoughts on my PSU replacement.

I currently have installed a CORSAIR 450W CV Series.

After looking at other GPUs available at PCS, I think I will go for the Corsair RM750x 80 PLUS Gold, 750 W Fully Modular ATX. These are also available at Amazon for about the same price as those from PCS, taking into account postage.

I have watched a video on YouTube to learn how to replace a PSU. Although it does look easy on the video, when I look at the cables inside my PC, it looks rather intimidating.

I see that these videos tell you to unplug the cables from the motherboard and GPU. But I was just wondering, could I not simply remove the cables from the PSU box, leave them attached the the motherboard and GPU, and simply plug the existing cables into the new PSU box, especially if the new PSU appears to have the same cables as the old one?

Thank you.