Keyboard and touch pad stopped working. Help!

[Mythery]

Hi I bought my laptop on here a few years ago and slowing software been going wrong. The backlight stopped working. The volume only has on and off regardless of what percent I have it on. I thought I was being clever and updated all the drivers and on restart no TouchPad or keyboard. I've tried device manager installing rec drivers and choosing drivers I've tried u installing drivers. I even fully reset pc back to factory settings and still both don't work currently plugging in keyboard and mouse to figure it out. I have a defiance series rgb lit keyboard. And a 3 year silver warranty. Has anyone had this issue and how do I fix it? Or can I not fix it? Thanks Phil.

 

[ubuysa]

Can you post the full specs from your order please?

How did you " fully reset pc back to factory settings"?

 

[Mythery]

Chassis & Display
Defiance Series: 15.6" Matte 3K IPS LED Widescreen (2880x1620)
Processor (CPU)
Intel® Core™ i7 Quad Core Processor 7700HQ (2.8GHz, 3.8GHz Turbo)
Memory (RAM)
8GB Corsair VENGEANCE 2400MHz SODIMM DDR4 (1 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1070 - 8.0GB GDDR5 Video RAM - DirectX® 12.1, G-SYNC
1st Storage Drive
1TB SEAGATE FIRECUDA 2.5" SSHD - UP TO 5X FASTER THAN HDD!
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 200W AC Adaptor
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Defiance Series 4 Cell Lithium Ion Battery (60WH)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Intel 2 Channel High Def. Audio + MIC/Headphone + SoundBlaster X-Fi MB3
Bluetooth & Wireless
GIGABIT LAN & KILLER™ WIRELESS-AC 1535 M.2 GAMING 802.11AC + BLUETOOTH 4.1
USB/Thunderbolt Options
3 x USB 3.1 Type A, 2 x USB 3.1 Type C AS STANDARD
Keyboard Language
DEFIANCE SERIES RGB BACKLIT UK KEYBOARD
Operating System
Genuine Windows 10 Home 64 Bit - inc DVD & Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 (64-bit) Home DVD with paper sleeve
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

 

[Charlas]

Does the keyboard work if you drop to BIOS before launch etc? Can you press F10/F2/Delete whatever and get into the bios and navigate it. If the keyboard doesn't work from that level then it would point to a hardware failure or cable disconnect as you will have taken Windows out of the equation completely.

 

[Mythery]

Does the keyboard work if you drop to BIOS before launch etc? Can you press F10/F2/Delete whatever and get into the bios and navigate it. If the keyboard doesn't work from that level then it would point to a hardware failure or cable disconnect as you will have taken Windows out of the equation completely.

Thank you I will check this tonight and post the response
Phil

 

[Mythery]

Thank you I will check this tonight and post the response
Phil

Yup I can access bios and the keyboard works perfect here.
Phil

 

[ubuysa]

Yup I can access bios and the keyboard works perfect here.
Phil

It's most likely a software issue then. You didn't say how you did the "factory reset"? Was this a clean install of Windows from bootable media, or something else?

Given the range of issues you have I would strongly suggest you do a clean install from bootable media.

Sent from my SM-G965F using Tapatalk

 

[Mythery]

Thank you I did get a recovery disk years ago. I will try the download windows 10 recovery iso in pc specialist downloads section.

 

[Mythery]

Using the iso windows reset from pc specialist website worked perfect. Thank you all for your help

 

[Charlas]

Awesome! Glad we could help.

 

[Charlas]

Make sure you let windows update do its thing all the way through, before installing anything, easier to troubleshoot issues then 👍