Laptop not starting up after registry back up

[ShannonLee610]

Hello,

My PC specialist laptop is not starting up.

Previously I uninstalled photoshop and needed it back so I went to recovery and restored my laptop to before I deleted the app. My laptop went into system restore and registry backup was happening. It finished and then restarted and hasn't been able to switch back on since.

I need my laptop to do work and wondering if anyone can help me to switch it back on?

Here are my specs for my laptop:

Chassis & Display	Cosmos Series: 15.6" Matte Full HD 144Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)	16GB Corsair 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics Card	NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
1st Storage Drive	1TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (7,200rpm)
Memory Card Reader	Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor	1 x 120W AC Adaptor
Power Cable	1 x 1 Metre Cloverleaf UK Power Cable
Battery	Cosmos Series Integrated 4 Cell Lithium Ion Battery
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x USB 3.2 PORT (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT
Keyboard Language	15" COSMOS SERIES UK KEYBOARD
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Google Chrome™
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM

 

[Scott]

Hi there,

I edited your spec as your license was on there. Just in case you're wondering why the update came on.

I've never been a fan of system restore. It's very shaky as there are so many things that can become dependencies. With that said, we should still be able to get you back up and running.

We will need some more information though. Does the PC power on? What error do you get when you switch the PC on?

 

[ShannonLee610]

Hi, thank you so much for getting back to me!

Yes, it switches on, the PC logo comes on when I start it up but it stays on a black screen. The mouse occasionally pops up with a blue loading circle but I cant move the mouse around. My keyboard lights also comes on.

 

[Scott]

That's a start at least, good to know it's likely just the software.

Have you seen the Windows Repair option coming up at all? I'm guessing you're having to turn the PC off by holding the power button? After a couple of attempts with this you should be met with the recovery menu. From here you can attempt a startup repair which can solve some issues.

 

[ShannonLee610]

Hi, yes, I use the power button. I just managed to get the blue windows repair screen. Is the start up repair you are suggesting to 'troubleshoot and reset the pc'?

edit: I found the start up repairs and clicked on it. It is now attempting repairs

 

[ShannonLee610]

That's a start at least, good to know it's likely just the software.

Have you seen the Windows Repair option coming up at all? I'm guessing you're having to turn the PC off by holding the power button? After a couple of attempts with this you should be met with the recovery menu. From here you can attempt a startup repair which can solve some issues.

Hello,

I got my laptop working now. Thank you so much for the help! I'm really grateful that you helped me through this.

 

[Scott]

No worries at all. Glad it worked for you. The startup repair can be a bit hit and miss so seems you have knocked it off