Microphone issue

[jeziorspz]

Hello all,

Again here, with another problem...

Yesterday I had an issue with the microphone on my HyperX Cloud II. I was chatting away and suddenly all input stopped. The microphone was still showing in windows devices but with not input or whatsoever.

I fiddled about with the headphones and found that the cable is damaged so, I assumed that this is why. I bought another pair of headphones, plugged them in and nothing again. A windows update helped for about 20 minutes but then, the issue started again.

I tried through the USB pass through provided, tried every USB port the PC has. Even tried the jack microphone and headphone setup but nothing works although the microphone is shown as working on the system.

I have been through numerous Microsoft posts to fix through troubleshooting but it shows no issues and I am running out of ideas, currently planning to maybe reinstall windows?

Any ideas?
Could the PC somehow managed to damage the new microphone? I don't know if that's even possible. Maybe the motherboard?
Funny thing is, the microphone from a webcam works just fine

 

[steaky360]

Can you try the new headphones on a different device? Just to confirm that its not damaged (I wouldn't have thought it would be, but at least if you can check it you can confirm it).

For ease of other folk here (and me) having to dig through older posts, can you throw your specs into this thread from your order page.

If you take a look in the sound control panel and go to recording tab, right click on your mic (if its still showing) and check the 'levels' tab in that menu to see if somehow the volume has been reduced. Also check the communication tab to see if windows reduces the volume of things during calls (which likely isn't going to cause this issue but its worth as check).

I'm sure other folk here will have some good suggestions of things to try too.