Misaligned Usb ports

[Fizzo]

Hey again, my brother just got his PC Today and we noticed a issue, unfortunately some of the ports at the back of the motherboard are not usable, We called Up PCS and they recommended to try loosen the top left screw on the motherboard and there was no movement. I would be grateful for any suggestions
Thanks Fizzo
Photos are underneath

 

[barlew]

Hey again, my brother just got his PC Today and we noticed a issue, unfortunately some of the ports at the back of the motherboard are not usable, We called Up PCS and they recommended to try loosen the top left screw on the motherboard and there was no movement. I would be grateful for any suggestions
Thanks Fizzo
Photos are underneath

Thats really weird. it looks like you need taller standoff mounts because your motherboard is sitting too close to the case.

*Edit* - By that I don't mean go buy some. To me that hasn't been built properly and needs sending back.

Can you take some photos of the inside of the case so we can try and see how the motherboard is sitting.

 

[B4zookaw]

How did that pass testing??

 

[Martinr36]

Thats really weird. it looks like you need taller standoff mounts because your motherboard is sitting too close to the case.

*Edit* - By that I don't mean go buy some. To me that hasn't been built properly and needs sending back.

Can you take some photos of the inside of the case so we can try and see how the motherboard is sitting.

Yeah we've seen one or 2 of these in the past unfortunately

 

[Fizzo]

Ok thank you for the reply here’s so more pictures. there a slight gap which i presume is normal.

 

[Martinr36]

can you tke the other panel off so we can see what's going on from the other side, and are there any stand off rating around in the case anywhere

 

[Fizzo]

Okay there are some of the things

 

[barlew]

Okay there are some of the things

You cant really tell from the pictures. I think the wrong sized stand offs have been used. Unfortunately you are going to have to send it back.

 

[Fizzo]

Okay sorry i’m not a very good photographer but thank you very much for the help is there place or something where i make it easier to see, thanks Fizzo

 

[barlew]

Okay sorry i’m not a very good photographer but thank you very much for the help is there place or something where i make it easier to see, thanks Fizzo

It's not your fault. The the first pictures are pretty definitive. The only thing you can do is book an RMA and send it back.

 

[Vajra]

Exactly same thing happened to me. Had to RMA it and send whole PC back unfortunately.

 

[Fizzo]

Ok thank you very much for help, I unfortunately think i will have to do that! have good night.

 

[barlew]

@Fizzo actually can you take a picture looking down on the Motherboard so we can see the whole of it. And then another one looking down at the bank of ports which are out of line.

 

[Fizzo]

Here are some more photos unfortunately i could get any perfect pictures, i couldn’t really get look up from the top

 

[Fizzo]

i can see the stand offs from the top, but there isn’t a huge noticeable difference

 

[barlew]

i can see the stand offs from the top, but there isn’t a huge noticeable difference

It looks like the motherboard is sloping down away from the IO board which is why the ports aren't aligned. If you gently lift the opposite side of the motherboard to the ports does it move at all? If so does it line up?

Even if it does you will still have to send it back because the whole motherboard will need to be removed to sort this out.

 

[Fizzo]

Ok thank you very much, i will set it up to be sent back, thank you so much for the assistance i greatly appreciate it