Missing SSHD

[cp_rosser]

Hey! I have an Optimus series PCS laptop with the below spec:

Chassis & Display	Optimus Series: 15.6" Matte 4K IPS LED Widescreen (3840x2160)
Processor (CPU)	Intel® Core™ i7 Quad Core Processor 7700HQ (2.8GHz, 3.8GHz Turbo)
Memory (RAM)	32GB Corsair VENGEANCE 2400MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® GTX 1050 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive	1TB SEAGATE FIRECUDA 2.5" SSHD - UP TO 5X FASTER THAN HDD!
1st M.2 SSD Drive	128GB M.2 2280, SATA 6Gb/s (560MB/R, 467MB/W)

My laptop was running fine with no problems whatsoever until I plugged in the power source. The unit shut down without warning and upon restart the computer does not show the 1TB storage device. Whilst the OS is booted onto the SATA and the laptop is running OK I am worried that the SSHD has gone caput.

Any help very much appreciated!

 

[Oussebon]

If you open up Disk Management (start typing it in the start menu and it shows an option like Create and Format Hard Disk Partitions) does it show up there?

If not, if you restart the laptop and go into the BIOS, does the device show up there?

Is the concern here just that the drive may be dead and you may need a new one, or have you potentially lost data that wasn't backed up on the drive?

 

[cp_rosser]

Hey @Oussebon

Thank you for your help! The image below shows my disk management and it doesn't appear to be there (unless I'm missing something) Also I'm a total noob so baby stepping my way through this. The BIOS says SATA port 2 not present. Concerns are both that the drive is dead and that data will be lost.

Any thoughts?

 

[ubuysa]

As Oussebon said, does it show up in the BIOS?

If it were mine, rather than troubleshoot further and risk data loss, I would get a USB caddy, remove the SSHD and mount it in the caddy. Then plug that into another PC/laptop. If you can't read it the drive is fully dead, if you can read it then backup all the data. Then I would run chkdsk /r on it to see whether that finds and fixes and errors. If that doesn't help the format the drive and see whether it will work then. If it does then restore your backup-up data and try it in your laptop again, if it doesn't then it's dead I'm afraid.

If you do need to replace it just get a regular 7200rpm HDD, IMO SSHDs aren't worth the money.

 

[cp_rosser]

As Oussebon said, does it show up in the BIOS?

If it were mine, rather than troubleshoot further and risk data loss, I would get a USB caddy, remove the SSHD and mount it in the caddy. Then plug that into another PC/laptop. If you can't read it the drive is fully dead, if you can read it then backup all the data. Then I would run chkdsk /r on it to see whether that finds and fixes and errors. If that doesn't help the format the drive and see whether it will work then. If it does then restore your backup-up data and try it in your laptop again, if it doesn't then it's dead I'm afraid.

If you do need to replace it just get a regular 7200rpm HDD, IMO SSHDs aren't worth the money.

Sadly, it's not showing up in the BIOS. Thank you for the suggestions and advice I'll get hold of a caddy and give that a go.