Multi coloured lines on screen/computer crashes

DaelpixPhotos

DaelpixPhotos

Super Star
After playing Farming Sim 2015 after 4 hours or so my computer crashes and the screen changes to horizontal multi coloured lines all over the screen.

I did a lot of work yesterday and I forgot to save it, so now I've lost what I did.

Is there a way to fix the problem?
 
mantadog

mantadog

Superhero Level Poster
depends what application you were working on. Some have auto save functions that will allow you to recall a piece of unsaved work but others will just be lost forever.

what application was the work done in?
 
T

thisisevilevil

Enthusiast
FishyFrags said:
Nothing wrong with the temps.
Click to expand...

There can be a number of reasons for this, it's impossible to know, unless we get some log files from your system.

Please fetch the following log files for now:
*DxDiag -> Press Windows Button + R -> Type in dxdiag -> Run 64bit diag -> Save all information
*System events -> Press Windows button + R -> Type in eventvwr -> Navigate to Windows logs, System. -> In the right hand side press "save all events as" to export events
*Minidump file from the BSoD -> Navigate to C:\Windows\Minidumps and copy the contents of the folder to a different place on the hard-drive

.zip these files and upload them to a free filehosting service like dropbox, filedropper or something similar.
 
DaelpixPhotos

DaelpixPhotos

Super Star
thisisevilevil said:
There can be a number of reasons for this, it's impossible to know, unless we get some log files from your system.

Please fetch the following log files for now:
*DxDiag -> Press Windows Button + R -> Type in dxdiag -> Run 64bit diag -> Save all information
*System events -> Press Windows button + R -> Type in eventvwr -> Navigate to Windows logs, System. -> In the right hand side press "save all events as" to export events
*Minidump file from the BSoD -> Navigate to C:\Windows\Minidumps and copy the contents of the folder to a different place on the hard-drive

.zip these files and upload them to a free filehosting service like dropbox, filedropper or something similar.
Click to expand...

Thanks links are below.
I don't know how to put them in to a .zip folder

Dump file
DxDiag.txt
EventViewer.evtx
 
T

thisisevilevil

Enthusiast
Basic info from DxDiag, for the record:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
System Manufacturer: ASUS <-- ASUS Z87M-Plus
System Model: All Series
BIOS: BIOS Date: 09/12/13 10:12:15 Ver: 08.06

Issue #1: While most of your drivers is fairly up-to-date or already the latest, the most important ones, the chipset driver is extremely out of date, and very much looks like an inbox chipset driver:
Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #8 - 8C1E
Device ID: PCI\VEN_8086&DEV_8C1E&SUBSYS_85341043&REV_D5\3&11583659&1&E7
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 04:23:47, 184704 bytes

Name: Intel(R) Z87 LPC Controller - 8C44
Device ID: PCI\VEN_8086&DEV_8C44&SUBSYS_85341043&REV_05\3&11583659&1&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 02:48:27, 15424 bytes

Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14
Device ID: PCI\VEN_8086&DEV_8C14&SUBSYS_85341043&REV_D5\3&11583659&1&E2
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 04:23:47, 184704 bytes

Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_85341043&REV_06\3&11583659&1&08
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 04:23:47, 184704 bytes

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_85341043&REV_04\3&11583659&1&B0
Driver: n/a <-- Inbox driver?

These are system critical drivers, so we should definitely get this addressed.

Other outdated drivers (Non critical as of now):
Name: Qualcomm Atheros AR9287 Wireless Network Adapter
Device ID: PCI\VEN_168C&DEV_002E&SUBSYS_30A4168C&REV_01\4&2B567575&0&00E7
Driver: C:\Windows\system32\DRIVERS\athrx.sys, 10.00.0000.0216 (English), 10/24/2012 19:31:18, 3802112 bytes
Driver: C:\Windows\system32\drivers\vwifibus.sys, 6.01.7600.16385 (English), 7/14/2009 01:07:21, 24576 bytes

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_859E1043&REV_11\4&2491BDA6&0&00E2
Driver: n/a <-- Inbox driver?

Issue #2 - Regarding the crashes themselves: Looking in the event logs, the crashes are logged like this (And I count a total of 20 of these): "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." - It first started occurring back in March, and has been happening regularly since then. This might actually be a hardware issue, as this event is very straight forward: A sudden loss of power. I assume these happen only when you put load on the system, i.e start playing a game?

Issue #3 - Excerpts from the minidump analysis:
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa80090a7b10, Terminating object
Arg3: fffffa80090a7df0, Process image file name
Arg4: fffff800035d5e20, Explanatory message (ascii)

IMAGE_NAME: csrss.exe

PROCESS_NAME: csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

STACK_TEXT:
fffff880`03e9ce38 fffff800`03668582 : 00000000`000000f4 00000000`00000003 fffffa80`090a7b10 fffffa80`090a7df0 : nt!KeBugCheckEx
fffff880`03e9ce40 fffff800`0361e99b : ffffffff`ffffffff fffffa80`0939eb50 fffffa80`090a7b10 fffffa80`090a7b10 : nt!PspCatchCriticalBreak+0x92
fffff880`03e9ce80 fffff800`0358a26c : ffffffff`ffffffff 00000000`00000001 fffffa80`090a7b10 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x29d16
fffff880`03e9ced0 fffff800`032d1b53 : fffffa80`090a7b10 fffff800`c0000005 fffffa80`0939eb50 00000000`00bd02c0 : nt!NtTerminateProcess+0xf4
fffff880`03e9cf50 fffff800`032ce110 : fffff800`033526f9 fffff880`03e9da38 fffff880`03e9d790 fffff880`03e9dae0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`03e9d0e8 fffff800`033526f9 : fffff880`03e9da38 fffff880`03e9d790 fffff880`03e9dae0 00000000`00bd1dd0 : nt!KiServiceLinkage
fffff880`03e9d0f0 fffff800`032d1f42 : fffff880`03e9da38 00000000`00012284 fffff880`03e9dae0 00000000`00bd18a8 : nt! ?? ::FNODOBFM::`string'+0x48054
fffff880`03e9d900 fffff800`032d0aba : 00000000`00000001 00000000`00bd09d8 00000000`00000001 00000000`00012284 : nt!KiExceptionDispatch+0xc2
fffff880`03e9dae0 00000000`7728883d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`00bd09e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7728883d

->By looking at the stack text and the exception code, this looks like a hardware issue. However, this is just a minidump, and they are not always a 100% accurate. This dump was also only generated in only one of the many crashes.


Action forward
a) Update intel chipset driver: https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-
b) Install Intel Management Interface Driver: https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC
c) Install latest AMD GPU Driver: http://www2.ati.com/drivers/amd-catalyst-15.7.1-with-dotnet45-win7-64bit.exe
d) Reboot PC
e) Install ASUS AI Suite http://dlcdnet.asus.com/pub/ASUS/misc/utils/AI-SuiteIII_Win7-8-8-1_Z87M-PLUS_VER10056.zip
f) Use ASUS Ez update to update to the latest BIOS version which should be 1107, according to the website: http://www.asus.com/support/Download/1/45/2/4/UjihzQKhBmQmiVsY/8/ - As you can see, there's quite a few releases since your version which is from 2013, and "improved system stability" is specified loads of time. Exactly what they changed, we don't know. We are not so privileged to get more specific release notes, but at least we get some idea what the BIOS update does.
g) Reboot PC

Bonus Action
a) Install latest Atheros WiFi drivers: https://www.atheros.cz/atheros-wireless-download.php?chipset=38&system=5
b) Install Realtek Ethernet drivers: http://www.realtek.com.tw/downloads...n=4&DownTypeID=3&GetDown=false&Downloads=true

If you still experience errors, after this, it's very like to be a hardware issue.
->How to run memory diagnostics in Windows 7: http://windows.microsoft.com/en-ie/windows7/diagnosing-memory-problems-on-your-computer
->How to start a chkdsk to scan for hard-drive errors: http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/
 
Last edited:
DaelpixPhotos

DaelpixPhotos

Super Star
I'll update a few of them you've mentioned.

The GPU is up to date.

I only get the blue screen/coloured screen while playing Farming Sim 15.... and I can't play any of the Lego games because the monitor and speakers die. All the other games I play (which aren't many) are totally fine.

The GPU temps run smoothly between 50 and 70 degrees celcius.
 
T

thisisevilevil

Enthusiast
Did you get a chance to update the BIOS as well? Also how did the memory diagnostics go?

And btw, can you tell me which games you know for certain this error doesn't occur? The 20 kernel shutdowns in the event log are those all from around when you played farming sim?
 
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