New Laptop - Error Code 0x80072f8f

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carphi

Member
Got a new laptop from PCSpecialist 36 hours ago (I can post spec if needed). After I had been through basic set-up I noticed the clock was wrong so I corrected it and set it to set time and time zone automatically, after doing a successful time sync.

After that I nipped over to Windows Play to start downloading stuff and immediately got error messages - Code 0x80072f8f. Furthermore anything that requires connecting to a server doesn't work (e.g. Steam).

I can go on the internet fine, but am otherwise stuck. Have tried the basic fixes for this code (most of which are to do what I already did) but no success.

I have emailed tech support but I assume they are having a well-deserved rest over the bank holiday. I would normally wait for their response, but I fancy doing some gaming tomorrow...

Any suggestions?
 
SpyderTracks

SpyderTracks

We love you Ukraine
carphi said:
Got a new laptop from PCSpecialist 36 hours ago (I can post spec if needed). After I had been through basic set-up I noticed the clock was wrong so I corrected it and set it to set time and time zone automatically, after doing a successful time sync.

After that I nipped over to Windows Play to start downloading stuff and immediately got error messages - Code 0x80072f8f. Furthermore anything that requires connecting to a server doesn't work (e.g. Steam).

I can go on the internet fine, but am otherwise stuck. Have tried the basic fixes for this code (most of which are to do what I already did) but no success.

I have emailed tech support but I assume they are having a well-deserved rest over the bank holiday. I would normally wait for their response, but I fancy doing some gaming tomorrow...

Any suggestions?
Click to expand...
Hiya, could you post your full specs from the order page?

What do you mean by Windows Play?
 
C

carphi

Member
Sure. Spec is:

Chassis & DisplayIonico Series: 17.3" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)AMD Ryzen™ 9 Eight Core Processor 5900HX (3.3GHz, 4.6GHz Turbo)
Memory (RAM)64GB PCSpecialist PRO SODIMM DDR4 2666MHz (2 x 32GB)
Graphics CardNVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
Memory Card ReaderIntegrated Micro-SD Memory Card Reader
AC Adaptor1 x 230W AC Adaptor
Power Cable1 x 1.5 Metre UK Power Cable (Kettle Lead)
BatteryIonico Series Integrated 91WH Lithium Ion Battery
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard LanguageIONICO 17 SERIES RGB BACKLIT UK KEYBOARD
Operating SystemWindows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
down_right_arrow.gif
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNorton 360 Deluxe: 1 User, 5 Devices - 1 Year Subscription
BrowserGoogle Chrome™
Laptop Cooling StandsCoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 1 to 3 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
Last edited by a moderator:
C

carphi

Member
And sorry, I mean the Microsoft Store not Windows Play. Clearly too early for my brain to work.

Screenshots:

1651396165053.png
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Also how did you set up windows as something doesn't sound right if you had to change the clock, as one of the first questions you get asked to confirm is country and timezone
 
C

carphi

Member
Martinr36 said:
Also how did you set up windows as something doesn't sound right if you had to change the clock, as one of the first questions you get asked to confirm is country and timezone
Click to expand...

Yep. Went through the set-up process early evening on Friday, where I specified timezone and all that info, then put it down to charge while I put the kids to bed. Picked it up again about 10:30 to start installing stuff and nothing seemed to work, was investigating things when I realised that the clock said something like 10:35pm when the real time was 11:15pm. So I re-set the clock.
 
Aza

Aza

Rising Star
Any chance it could be something as silly as British summertime not being enabled?
(Although I thought that was automatic with windows these days)

Ive seen electronic equipment refuse to connect via the internet before due to timezones being incorrect or clocks not updated with UK summertime changes.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Just get on with it, only takes half an hour or so, here's how to do it:

Download a new copy of Windows using the Media Creation Tool (Second option on linked page) to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).

This is also worth a watch
 
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