Nova 15.6 overheating

J

JosDea

Active member
Hello all.

I'm finding my laptop constantly hard crashes when playing demanding games.

It seems the cooling solution is not equipped to deal with both the GPU and CPU running demanding games.

So running running a CPU only load such as cinebench parts of the CPU ( according to 3rd party software) can reach up to 97 degrees c.

This is with stock AMD specifications i.e 88w ppt.

So running a game such as metro exodus with stock AMD specifications causing the system to black screen within 1 minute of gameplay.

Curiously if you have Clevo control centre installed the system will set the PPT and EDC etc to much lower levels when the CPU gets hot, this is all well and good but it is clear that the thermal design of this laptop is not fit for purpose when running the chips at the factory settings.

I've even tried setting the ppt to 70w however the system will still crash after 15 minutes or so.

I was assured by staff that the system is built to tight tolerances which is why an advance bios is not available to the end user.

However it cannot even cope with the stock tdp of the CPU/GPU running simultaneously without clevos control centre software making the CPU run slower than its tdp rating.



I have read of others having similar issues, another user had to return their unit and many more report high temperatures. I think I can live with high temperatures and not being able to tweak the bios.

However not being able to run the CPU ar its default settings seems wrong to me.

I think Clevo have missold the system to pc specialist and their other clients by suggesting it can run a 12 core CPU when in reality it can only do this by over riding the stock parameters in the background, unless you are running ryzen master to monitor you may not have even noticed this behaviour.
 
Scott

Scott

Behold The Ford Mondeo
Moderator
I would give PCS a call. I know there is an updated BIOS for the chassis. Just in case yours is an older BIOS. I believe there was a voltage variation with the BIOS as standard.
 
J

JosDea

Active member
Scott said:
I would give PCS a call. I know there is an updated BIOS for the chassis. Just in case yours is an older BIOS. I believe there was a voltage variation with the BIOS as standard.
Click to expand...

I'll give it a go as aside from the above I do like the system. Just good to have so much power in a small form factor it's just this far I've not been able to harness it fully.
 
J

JosDea

Active member
ubuysa said:
Nail > Head. :)
Click to expand...
The laptop should still be able to run the CPU and GPU simultaneously regardless otherwise it's not fit for purpose. No one buys a laptop like this to only run one type of system load at a time. It's a expensive piece of kit and should be able to run the selected CPU and GPU otherwise they shouldn't be options. 88w of power through the socket isn't an unmanageable amount of heat. In-fact even if I ran it as an 8 core CPU, or put it in game mode (6 cores) it would still crash out as the PPT remains the same, it will just boost the cores to a higher level.


I've had a desktop replacement laptop before that had higher power and tdp requirements which ran with no issues. Never had any black screens due to thermal cut off except for when I tried to run it at 4.4ghz all core at all times.
 
ubuysa

ubuysa

The BSOD Doctor
JosDea said:
The laptop should still be able to run the CPU and GPU simultaneously regardless otherwise it's not fit for purpose. No one buys a laptop like this to only run one type of system load at a time. It's a expensive piece of kit and should be able to run the selected CPU and GPU otherwise they shouldn't be options. 88w of power through the socket isn't an unmanageable amount of heat. In-fact even if I ran it as an 8 core CPU, or put it in game mode (6 cores) it would still crash out as the PPT remains the same, it will just boost the cores to a higher level.


I've had a desktop replacement laptop before that had higher power and tdp requirements which ran with no issues. Never had any black screens due to thermal cut off except for when I tried to run it at 4.4ghz all core at all times.
Click to expand...
If you look at the four processors that PCS offer in that laptop you'll see that three of them have a TDP of 65W, the TDP of your Ryzen 9 is 105W. That's almost a 40% increase. I don't know what GPU you have but the three that PCS offer in that chassis have TDPs ranging from 120W to 175W, and that's a 32% increase across that range too. It's not impossible that you're pushing the thermal design to it's absolute limits if you have both a Ryzen 9 and an RTX 2070 in there....
 
J

JosDea

Active member
ubuysa said:
If you look at the four processors that PCS offer in that laptop you'll see that three of them have a TDP of 65W, the TDP of your Ryzen 9 is 105W. That's almost a 40% increase. I don't know what GPU you have but the three that PCS offer in that chassis have TDPs ranging from 120W to 175W, and that's a 32% increase across that range too. It's not impossible that you're pushing the thermal design to it's absolute limits if you have both a Ryzen 9 and an RTX 2070 in there....
Click to expand...

The 3900 is also 65w ...


It's boost is much lower than the other models in order to fit in that power envelope.
 
Last edited:
J

JosDea

Active member
ubuysa said:
There is no need for that tone.

I stand by what I said originally, small form factor and high power just don't go together.
Click to expand...

There's no tone there.

But these are not excessively high power parts from a electrical perspective. 65w tdp one should expect high temperatures in a laptop but the laptop shouldn't crash.

Like I've said before I've had 95w part in a laptop form factor before now and it was toasty but well within thermal parameters of the CPU.
 
T

totalwargeek

Member
Just to add to this, I have a new defiance VII that reaches 100 C without even going above 40% utilization atm so it is getting RMAd but they were super friendly about it and helpful, always worth calling and even if you have to RMA it is worth it to get these issues fixed because I really don’t think temps as high as this are normal, whether it’s a bios fix or anything I’m sure PCS can fix it.
 
J

JosDea

Active member
Not having much luck like dealing with customer service.

My partner tried to be helpful and call whilst I was at work but they don't record what bios was shipped with the units. Protip: start doing this.

They advised my partner to inform them what the first screen says so they can tell what bios is installed.

The first screen is a whole screen splash page displaying no information.

Also been told they have to check with the ODM if a bios update is allowed.


Why don't they just do what motherboard manufacturers do and post the updates on the tech support section.

Absolutely maddening.

I just want to be able to play games on occasion.
 
Last edited:
ubuysa

ubuysa

The BSOD Doctor
Enter the command msinfo32 in the Run command box. The initial display windows contained the BIOS vendor, version and date.
 
Scott

Scott

Behold The Ford Mondeo
Moderator
The BIOS is not something to be played around with. They don't release the BIOS as you can brick the system updating it which, generally with custom laptops, leads to a nightmare of a fix.

They are an authorised seller of the chassis, they need to follow the rules also.
 
J

JosDea

Active member
Scott said:
The BIOS is not something to be played around with. They don't release the BIOS as you can brick the system updating it which, generally with custom laptops, leads to a nightmare of a fix.

They are an authorised seller of the chassis, they need to follow the rules also.
Click to expand...

Exact same thing with desktop motherboards they generally create applications in order to automate the process or have a secondary bios that it's read only.

The extra engineering is worth it in my opinion as long term it reduces amount of time customer service has to be involved.

Bios version is 1.07.04tpcs
 
Scott

Scott

Behold The Ford Mondeo
Moderator
There's definitely an application to automate the process. My point is that if it goes wrong, there isn't a fall back.

Think about how much demand there actually is for this though. You're looking at a very focused group here..... namely yourself and your situation...... there's not many people that would have to update the BIOS of their laptop over the course of their lifetime. There are of course hobbyists that would want to, but there's not much call for it in general use.

Over the years desktop motherboards have really came on. There's even reset switches at the back I/O panel in a lot of systems. Far less trouble with a desktop than there is with a notebook.
 
ubuysa

ubuysa

The BSOD Doctor
PCS have a clear policy on BIOS updates (it's in the Ts & Cs). You must inform PCS before updating any BIOS or risk voiding your warranty.

In my experience PCS are also pretty good at telling whether your build needs a BIOS update.
 
J

JosDea

Active member
Scott said:
There's definitely an application to automate the process. My point is that if it goes wrong, there isn't a fall back.

Think about how much demand there actually is for this though. You're looking at a very focused group here..... namely yourself and your situation...... there's not many people that would have to update the BIOS of their laptop over the course of their lifetime. There are of course hobbyists that would want to, but there's not much call for it in general use.

Over the years desktop motherboards have really came on. There's even reset switches at the back I/O panel in a lot of systems. Far less trouble with a desktop than there is with a notebook.
Click to expand...

Definitely more convenient these days. Used to be fun times using modified bios and potentially bricking the system heh.

Also I suspect that there is very low odds of a bios update to add support for 4000 series processors. :(

Not that it's likely I'll need more horsepower but the option would of been cool.
 
You must log in or register to reply here.
Top