PC Tripped Mains

[Knight1664]

Hi, I received my PC from this company approximately 3 months ago. Probably less. The specs are linked below.

Today I turned my PC on and witnessed a spark at the top of the case, followed by a loud popping sound. I also smelt the distinct odour of burning electrical components.

The PC has worked very well up until this moment. Kettle lead was brand new and high quality, and the house circuitry is faultless.

How would you proceed?

Case
CORSAIR 275R AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 7 3800X Eight Core CPU (3.9GHz-4.5GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler

 

[SpyderTracks]

Hi, I received my PC from this company approximately 3 months ago. Probably less. The specs are linked below.

Today I turned my PC on and witnessed a spark at the top of the case, followed by a loud popping sound. I also smelt the distinct odour of burning electrical components.

The PC has worked very well up until this moment. Kettle lead was brand new and high quality, and the house circuitry is faultless.

How would you proceed?

Case
CORSAIR 275R AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 7 3800X Eight Core CPU (3.9GHz-4.5GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler

If you contact PCS and arrange for an RMA, think you can do it through your main PCS account. It’s obviously a faulty PSU.

 

[Knight1664]

Cheers for the quick response.

Do faulty PSU's also cause damage to other components when they fry themselves?

Do you have any information on the timeframes of the RMA process during the current climate?

 

[SpyderTracks]

Cheers for the quick response.

Do faulty PSU's also cause damage to other components when they fry themselves?

Do you have any information on the timeframes of the RMA process during the current climate?

Well, ordinarily, no, PSU's have pretty efficient protection circuits in them which should shut the surge hitting through to the motherboard.

That's ordinarily though, if it's a faulty one, there's a chance that protection hasn't worked.

But don't worry, if any parts have been damaged as a result they'll all be covered by warranty.

We've had various reports of RMA's taking between 2 and 4 weeks, that's at the very worst case though, I'd expect more like 2. They are very busy at the moment.