LordBattleBeard
Active member
Problems sorted. Credit to PCS staff for their help/support resolving the problem/s.
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Problems with my PCS computer/experience
- Thread starter LordBattleBeard
- Start date
Maestro
Guest
Hello Lord Battlebeard,
First off, you are putting too much store in the ai suite telling you that the psu fan is incorrect. This is a 3rd party piece of software that has pre-set higher and lower limits and doesn’t take into account the type of fan in the psu. If you checked this software, in most machines it would probably report an issue with the psu fan speed. The psu fan speed is determined by the manufacturer of the psu which the ai suite software takes no account off.
Secondly, the issue of cap whine (capacitor whine). Capacitor whine is when a large current passes through the capacitor and causes it to vibrate. For example whenever i use my pc to fold i get cap whine or any similar type of high intensity graphical work.
When nVidia or amd license the design of a gpu it will basically detail the base specs for the card. Generally all the gpu manufacturers will work of these base specs and in the case of the gtx 560ti for example most will exhibit the same sort of cap whine while doing the same sort of things. Gou manufacturers will also release gpu’ s which have been tweaked and may have better components and be overclocked etc. and they will charge more for them.
So those two points are fairly mute.
Now in your case we have explained the psu fan issue. I am sure there are other members on this forum who can help with this. Personally I wouldn’t touch the ai suite with a bargepole. The cap whine is simply the design of the gpu by nVidia which has then been licensed to the gpu manufacturers. All the base design gpu’ s which use the same capacitors will exhibit the same acoustic whine (or very similar).
As with anything you can spend more and buy a better version, it might be a gtx 560ti super clocked etc. and will by its nature have better components and cost more. We can arrange this for you, or you can upgrade to a better gpu, gtx 570 or gtx 580 if you simply can’t tolerate the cap whine.
Either way, we will help if you wish to sort this out. There can be unknown issues that a customer is unaware of when buying a new pc. We dont manufacturer the cards, we leave that to nvidia and amd, we simply put em into the system. If you get cap whine on a gtx 560ti (which is widely reported on the net) then it is likely you will get cap whine from most other standard gtx 560ti gpu's from any other system provider.
The difference is , most of them would simply say this is absolutely normal and within the parameters of the gpu. We, if you wish can help to sort this out, using the options given above.
There is absolutely no need to get an engineers report done. The psu fan issue is not an issue and the gpu cap whine is due to the design of the card. But as i said in the previous sentence, we can help sort it out as we usually do.
First off, you are putting too much store in the ai suite telling you that the psu fan is incorrect. This is a 3rd party piece of software that has pre-set higher and lower limits and doesn’t take into account the type of fan in the psu. If you checked this software, in most machines it would probably report an issue with the psu fan speed. The psu fan speed is determined by the manufacturer of the psu which the ai suite software takes no account off.
Secondly, the issue of cap whine (capacitor whine). Capacitor whine is when a large current passes through the capacitor and causes it to vibrate. For example whenever i use my pc to fold i get cap whine or any similar type of high intensity graphical work.
When nVidia or amd license the design of a gpu it will basically detail the base specs for the card. Generally all the gpu manufacturers will work of these base specs and in the case of the gtx 560ti for example most will exhibit the same sort of cap whine while doing the same sort of things. Gou manufacturers will also release gpu’ s which have been tweaked and may have better components and be overclocked etc. and they will charge more for them.
So those two points are fairly mute.
Now in your case we have explained the psu fan issue. I am sure there are other members on this forum who can help with this. Personally I wouldn’t touch the ai suite with a bargepole. The cap whine is simply the design of the gpu by nVidia which has then been licensed to the gpu manufacturers. All the base design gpu’ s which use the same capacitors will exhibit the same acoustic whine (or very similar).
As with anything you can spend more and buy a better version, it might be a gtx 560ti super clocked etc. and will by its nature have better components and cost more. We can arrange this for you, or you can upgrade to a better gpu, gtx 570 or gtx 580 if you simply can’t tolerate the cap whine.
Either way, we will help if you wish to sort this out. There can be unknown issues that a customer is unaware of when buying a new pc. We dont manufacturer the cards, we leave that to nvidia and amd, we simply put em into the system. If you get cap whine on a gtx 560ti (which is widely reported on the net) then it is likely you will get cap whine from most other standard gtx 560ti gpu's from any other system provider.
The difference is , most of them would simply say this is absolutely normal and within the parameters of the gpu. We, if you wish can help to sort this out, using the options given above.
There is absolutely no need to get an engineers report done. The psu fan issue is not an issue and the gpu cap whine is due to the design of the card. But as i said in the previous sentence, we can help sort it out as we usually do.
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Gorman
Author Level
commenting on the fans, that asus tool can be a tad out on whats considered safe. Heres all my fans:
They range from 300 ish rpm to 1k. The faster ones wont go any slower without fitting a resistor of some sort to the power, would like them to go slower due to the noise.
To clarify the power fan reading is just another header on the mainboard which can accept fan readings from certain PSU's and otherwise has no relation to the PSU. Its just a normal fan.
They range from 300 ish rpm to 1k. The faster ones wont go any slower without fitting a resistor of some sort to the power, would like them to go slower due to the noise.
To clarify the power fan reading is just another header on the mainboard which can accept fan readings from certain PSU's and otherwise has no relation to the PSU. Its just a normal fan.
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LordBattleBeard
Active member
I can accept this as a reasonable explanation. I would have thought the software had more information on the components involved before giving false warnings.commenting on the fans, that asus tool can be a tad out on whats considered safe. Heres all my fans:
They range from 300 ish rpm to 1k. The faster ones wont go any slower without fitting a resistor of some sort to the power, would like them to go slower due to the noise.
To clarify the power fan reading is just another header on the mainboard which can accept fan readings from certain PSU's and otherwise has no relation to the PSU. Its just a normal fan.
You say this assuming it is in fact the GPU at fault, when it could just as easily be the PSU or motherboard with the cap whine issue instead, either of those and it wouldn't be as simple as changing the GPU.
As I previously said, I can set any game to play at the lowest possible settings and resolution but the whine remains (with vsync enabled also). So I don't see how upgrading GPU will make any difference whatsoever to resolve the problem.
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Maestro
Guest
ok, there is a solution if it is the motherboard. There is a setting in the bios called intel c-state. If it is the motherboard then disabling this usually sorts it. If it doesnt , then it is almost certainly the gpu, in whch case we would happily organise a version with better caps.
Gorman
Author Level
If i may comment on this particular part.
Cap whine usually occurs when the GPU is going full throttle and this can occur on any setting.
As an example, the vanilla version of Crysis when it starts and plays the little video and the menu comes up. This isnt frame limited (coding goof) so the card will render it literally as fast as it can. It happens in some other games too. So the card is rendering a fairly simple frame an excessive amount of times and maxes itself out, even if its just displaying some stupid little logo.
What i usually do when i notice this is go into the games options and set vsync which will limit the frames to 60 fps in most cases. However i usually do that anyway to avoid page tearing as my monitor likes to play at 60fps too.
Im not going to get into the nitty gritty of the other aspects of this post, i just wanted to explain how this can occur on low settings.
P.s some of your quotes say my name and maestros text
p.p.s you are right in that it might not be the gpu, i have known psu's to whine too. but usually its the gpu.
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LordBattleBeard
Active member
Read about this the other day but wasn't able to find the setting anywhere in the BIOS. Just had another look and still can't find anything related to c-state.
Fair enough, that's good to know. Assuming its GPU related then the problem should be resolvable.
Fixed.P.s some of your quotes say my name and maestros text
This is my concern as unlike the GPU, the solution isn't simply changing a part.
Maestro
Guest
There should be a c1e setting. Disable this. It will limit the current draw. If the issue is with your motherboard then this should stop it. However you have the sabertooth p67 board which is desinged and built with superior hardened components, so I do not think it is your motherboard. You have an 850w cosair tx psu so I do not think it is that either. I would still hazard a guess at the gpu. I beleive we have already dispatched a replacement gpu. This is the same as the one you have. There is no harm in trying this card when it arrvies. Take the other one out and have it packed and ready for the courier tomorrow.
Stranger things have happened and you never know it might do the trick.
However if it doesnt then the alternative is to sort you out with a superior gpu, which we can do no problem.
Stranger things have happened and you never know it might do the trick.
However if it doesnt then the alternative is to sort you out with a superior gpu, which we can do no problem.
LordBattleBeard
Active member
Found and disabled that, made no difference. So at least that hopefully rules out the motherboard.
I thought that the corsair was a superior PSU when buying, but after some searching found some people had this problem with it.
Will do though I doubt there will be a difference. Will post when I'm able to confirm.
Gorman
Author Level
There are certainly better enthusiast PSU's out there and no doubt some fail etc but generally speaking they are a solid and reliable brand respected amongst enthusiasts.
LordBattleBeard
Active member
Just got the replacement and as expected, has the same problem as the previous card.
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LordBattleBeard
Active member
Ok, thanks, have now done this. Hopefully it is the GPU so it sorts it out.
Maestro
Guest
Hello, we have already ordered the replacement card which is an evga model. Hopefully this will reduce the cap whine. I dont think you will get rid of it totally, especially doing high end stuff (I have quizzed every person in the office and all state that there cards whine when folding etc.) but hopefully it will be significantly better.
LordBattleBeard
Active member
Ok, thanks for the info and for ordering the replacement card. I appreciate that this does appear to be a common problem with higher end GPUs and so as long as the noise isn't any worse than the previous model, I'll make do knowing that its a common problem. Having only experience with gaming on games consoles I wasn't aware of issues such as this being the norm on computers...
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LordBattleBeard
I can understand your frustration with your computer and I apologise for any problems you have had. We will always try our best to put any problems right as demonstrated by this thread and many other threads on our forum. Today I noticed that you have posted the exact same 1* review on ciao, dooyoo and reviewcentre.
Once we have corrected any issues with your computer, parhaps you would be kind enough to retract these comments or at least update the review to reflect a fairer score?
I can understand your frustration with your computer and I apologise for any problems you have had. We will always try our best to put any problems right as demonstrated by this thread and many other threads on our forum. Today I noticed that you have posted the exact same 1* review on ciao, dooyoo and reviewcentre.
Once we have corrected any issues with your computer, parhaps you would be kind enough to retract these comments or at least update the review to reflect a fairer score?
LordBattleBeard
Active member
Reviews were bookmarked to allow for revisions or removal if the issues were resolved or sorted to where physically possible.LordBattleBeard
I can understand your frustration with your computer and I apologise for any problems you have had. We will always try our best to put any problems right as demonstrated by this thread and many other threads on our forum. Today I noticed that you have posted the exact same 1* review on ciao, dooyoo and reviewcentre.
Once we have corrected any issues with your computer, parhaps you would be kind enough to retract these comments or at least update the review to reflect a fairer score?
I can see that you've put allot of effort in to rectify the problems I was having so I will remove the reviews. Thanks
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LordBattleBeard
Active member
Just to update; I got the new GPU and the whine is much less noticeable on it so that confirms that the whine was coming from the GPU as you thought. Though I had to format the HDD and reinstall windows because it would only BSOD with the new card installed, the same in safe mode. If there is any reviews you would still like me to remove, I'd be happy to do so but you'll have to send the links tp me as I lost the bookmarks with formatting. Thanks for resolving the problem, appreciated :turned:
I believe you left the top review here: http://www.reviewcentre.com/reviews106007.html
The the third review down here: http://www.dooyoo.co.uk/online-shops/pcspecialist-co-uk/reviews/dd/
...and the second review down here: http://www.ciao.co.uk/Reviews/Desktop_PC_from_PC_Specialist__8152923/SortOrder/2
The the third review down here: http://www.dooyoo.co.uk/online-shops/pcspecialist-co-uk/reviews/dd/
...and the second review down here: http://www.ciao.co.uk/Reviews/Desktop_PC_from_PC_Specialist__8152923/SortOrder/2