random blue screen when i start it up

[eonfusionwhite]

i reconety bought my laptop, and when i start it up i get a blue screen goin on about BIOS and **** and saying i should restart in safe mode, i have no idea whats goin on and i am scared as i have only had this laptop for a short period
any help would be awesome

 

[steaky360]

Have you tried starting it in Safe mode as it suggests? Give that a go and see if it boots up ok.

 

[eonfusionwhite]

ive done that and i reset it to previos time and it keeps on doin it, i thought about resetting whole computer?

 

[vanthus]

Try a start up repair.
Insert windows7 os disk, & tap f8 key on startup.
This will bring up boot menu,choose optical drive as boot source,then press any key to boot from the windows7 disc.choose preferences for language & time.
Click on repair your computer.
Click on start up repair,this can take a long time and sometimes needs to be run two or three times,might be worth trying a system restore first from the same location.
Failing that I would try a clean install.

 

[eonfusionwhite]

whats a clean install?

 

[steaky360]

Its a fresh installation of the operating system (Windows)

 

[eonfusionwhite]

does that delete everything?

 

[steaky360]

does that delete everything?

Yes it will likely delete everything unless you install it on a separate partition. Have you tried a system restore as Vanthus suggested first?

 

[eonfusionwhite]

ive dont a system restore before and the problem stll occurs

 

[steaky360]

Might be best to do a start-up repair as Vanthus suggested and see if that solves the problem then move onto a clean install

 

[eonfusionwhite]

ive tried that before, how do i do a clean install, as i have backed up all files now?

 

[vanthus]

ive dont a system restore before and the problem stll occurs

Have you tried a startup repair as I suggested.If It comes down to a clean install instructions are given in the welcome booklet.As you mention something about bios error, might be worth first trying to restore the bios from the motherboard disk,some motherboards have this feature,check your motherboard manual.

 

[steaky360]

Follow the steps hi-lighted in Vanthus post and follow instructions on-screen to install windows as opposed to repairing and as Vanthus said, check your welcome manual.

 

[vanthus]

If you can boot into safemode give this a try first
In safemode type msconfig in the Start Search box and then press ENTER.
On the General tab, click Selective Startup.
On the startup tab disable all.
Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
Click apply/OK.then restart.
if pc boots ok you need to isolate the problem startup item selectively,
for example enable the top half of start up items,if computer doesn't start normally you know one of the enabled startup items is the problem and so on.

 

[Wake]

RAM is RAM - find out where the RAM sticks are, take them out and put them in again - should be easy stuff. If reseating doesn't work then one or more sticks might be faulty - test them individually.

 

[vanthus]

RAM is RAM - find out where the RAM sticks are, take them out and put them in again - should be easy stuff. If reseating doesn't work then one or more sticks might be faulty - test them individually.

If it was a ram problem it wouldn't start in safemode.

 

[Wake]

oops - sorry, I know absolutely nothing about computers and frequently confuse myself with the rubbish I type

 

[eonfusionwhite]

How do I completely wipe the computer and delete everything so I can start new as if I got it out of the box again?

 

[Wake]

Boot from the operating system disc

 

[vanthus]

How do I completely wipe the computer and delete everything so I can start new as if I got it out of the box again?

Do a clean install with the windows7 disk as I mentioned,instructions are given in the welcome booklet.