Random Crash during Gaming - Happened consistently

C

ChrisCooney

Silver Level Poster
Hi guys! PC has been running great until recently. I've been having a little trouble with crashes during gaming. When I crashed, I was playing Apex Legends. The crash doesn't seem to be happening when I don't play Apex.

Only observable thing I noticed was that it happens at the end of the game.

In the event viewer, i've noticed that there is a WHEA error. I've exported the event viewer to help: https://drive.google.com/file/d/1lzQQrger3fypbfTADS3JAE6oz1HRjzMi/view?usp=sharing

Memory Dump: https://drive.google.com/file/d/1dku8odbkAw3o_0JMjLXm-DqvZESzWDLz/view?usp=sharing

My spec:

Case
COOLERMASTER MASTERCASE H500M GAMING CASE
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card
24GB NVIDIA GEFORCE RTX 3090 - HDMI, DP, LHR
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 16 to 19 working days
Promotional Item
Get 1-Year Founders Membership to GeForce Now w/ select RTX Cards
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 
SpyderTracks

SpyderTracks

We love you Ukraine
Just a big than you, this is literally the perfectly formed post 👍🏼❤️

This is quite possibly related to 4 x DIMMS @ 3600mhz, we may be able to work around it.


Firstly, can you make sure the AMD chipset drivers are the latest:


Then could you run memtest86?

www.memtest86.com

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.
www.memtest86.com
 
C

ChrisCooney

Silver Level Poster
SpyderTracks said:
Just a big than you, this is literally the perfectly formed post 👍🏼❤️

This is quite possibly related to 4 x DIMMS @ 3600mhz, we may be able to work around it.

Firstly, could you run memtest86?

www.memtest86.com

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.
www.memtest86.com
Click to expand...
Hi Spyder! I've been through the 3600Mhz issue before. DIMMs are downclocked down 3533 and that stopped the issue consistently.
 
SpyderTracks

SpyderTracks

We love you Ukraine
ChrisCooney said:
Hi Spyder! I've been through the 3600Mhz issue before. DIMMs are downclocked down 3533 and that stopped the issue consistently.
Click to expand...
Edited above post afterwards.

Ok then. That’s a different matter entirely.

Make sure your chipset drivers are up to date and @ubuysa may be able to look over the dumps when he’s next free
 
C

ChrisCooney

Silver Level Poster
Just to update: happened again, but this time didn't write a memory.dmp file which is interesting.

Monitored CPU and GPU temps - CPU was 38c and GPU was 65c so nothing concerning there.
PC goes to black screen and PC restarts.

Noticed something consistent in the event viewer: Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022

This is an error level event that occurs around about the same time as the crash, and it's present every time.
 
Bhuna50

Bhuna50

Author Level
ChrisCooney said:
PC has been running great until recently. I've been having a little trouble with crashes during gaming. When I crashed, I was playing Apex Legends. The crash doesn't seem to be happening when I don't play Apex.
Click to expand...

Does the timing of these crashes align with any updates at all?

In particular GPU driver might have updated or the game patched?

Seems odd if it was working ok for some time beforehand and now is only just being a problem.

If so, might be worth rolling back to previous driver to see if it works ok there again.
 
SpyderTracks

SpyderTracks

We love you Ukraine
ChrisCooney said:
Just to update: happened again, but this time didn't write a memory.dmp file which is interesting.

Monitored CPU and GPU temps - CPU was 38c and GPU was 65c so nothing concerning there.
PC goes to black screen and PC restarts.

Noticed something consistent in the event viewer: Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022

This is an error level event that occurs around about the same time as the crash, and it's present every time.
Click to expand...
answers.microsoft.com

System Is Getting Slow And Going To Blue Screen Of Death With Event Viewer Error: Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022.

I have recently bought a new hard drive and SSD for my computer and redownloaded windows 10. my computer will start to get slow and laggy and eventuly crash and give me the blue screen sometimes.
answers.microsoft.com
 
C

ChrisCooney

Silver Level Poster
Bhuna50 said:
Does the timing of these crashes align with any updates at all?

In particular GPU driver might have updated or the game patched?

Seems odd if it was working ok for some time beforehand and now is only just being a problem.

If so, might be worth rolling back to previous driver to see if it works ok there again.
Click to expand...
No, no GPU driver updates that I'm aware of. No update that I'm aware of.

Only happens when I'm playing Apex, can't go one or two games before a crash. In the past, I've played 20-30 games back to back of Apex without a problem. The reason I'm coming here is because I'm seeing WHEA errors.
 
C

ChrisCooney

Silver Level Poster
SpyderTracks said:
answers.microsoft.com

System Is Getting Slow And Going To Blue Screen Of Death With Event Viewer Error: Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022.

I have recently bought a new hard drive and SSD for my computer and redownloaded windows 10. my computer will start to get slow and laggy and eventuly crash and give me the blue screen sometimes.
answers.microsoft.com
Click to expand...
Yep, just uninstalled OneDrive after reading this. I'll keep going with Apex and see what happens!
 
C

ChrisCooney

Silver Level Poster
SpyderTracks said:
In that case, I'm not sure that "Cloud Files Diagnostic Event Listener" error is related to the crash itself.

Did you update the chipset driver?

answers.ea.com

Apex legends crashing mid game

I keep getting a crash with no error on Apex legends, but its not as soon as i start a game its like halfway through a game when im about to win. PC specs -RX 580 8gb -fx 6300 - 32gbs ram
answers.ea.com answers.ea.com
Click to expand...
I've been through device manager for my CPU and it says it's all up to date!
 
You must log in or register to reply here.
Top