Really disappointed

[allstr]

I ordered my new laptop on 21st Feb and had hoped to get it before I went to work. However, I never, it was delivered on 5th March, some 13 days after order. So, OK you don't pay top dollar and the machine is pretty much un badged.

So you can imagine my disappointment when I got home today (13th March) to open the box up, remove the laptop, power it up, register my details then it crashes Not really what I expect from a laptop I paid £852 for! So much so that I am not trying to rectify this error. I have emailed PC specialist.

 

[Fear]

I can understand you being upset at the laptop crashing but if you wanted the laptop by a certain time then you did have the option to pay extra for the fast track service they offer.

1 crash is not the end of the world, PC's crash it happens no matter what you buy or where you buy from and tbh you would probably find it much quicker to get it sorted either asking for help on here or phoning Tech support up.

 

[Maestro]

A bit more info on the crash please. Was there a blue screen, did you get the code. Had you installed some software prior to this. Did it crash on first boot. Has it crashed since.

Also when emailing, best to log into your account area and send a webmail to tech support. Enquiries, is just that, and can take upto 72 hours for a response dependent on how many emails we have had.

 

[allstr]

I can understand you being upset at the laptop crashing but if you wanted the laptop by a certain time then you did have the option to pay extra for the fast track service they offer.

1 crash is not the end of the world, PC's crash it happens no matter what you buy or where you buy from and tbh you would probably find it much quicker to get it sorted either asking for help on here or phoning Tech support up.

1. The time was not an issue and as I said, for the price you can't really complain at that. So if I wanted a faster delivery I would probably have just gone locally and paid extra.

2. A crash, as soon as you start up a new computer, from 20+ years of experience, is normally always a bad sign. Out of the 50+ computers I have owned, 6 have crashed at the start. The 5 others have never ever functioned correctly and normally disposed of within the year. Granted, this may very well not be the case this time around, but experience dictates it will be.

 

[allstr]

A bit more info on the crash please. Was there a blue screen, did you get the code. Had you installed some software prior to this. Did it crash on first boot. Has it crashed since.

Also when emailing, best to log into your account area and send a webmail to tech support. Enquiries, is just that, and can take upto 72 hours for a response dependent on how many emails we have had.

1. It crashed after the boot. I tried opening the control panel, the 1st ever operation and it crashed, not responding. Opening the system control to force a close never worked and simply hung the entire computer! It booted up and sat for 2 - 3 mins before I then attempted to open the control panel. NOTHING ELSE had been done.

2. As i stated. I have tried to do nothing else. The computer was turned off and re boxed at that. It is sat, repacked in its box just now.

 

[Maestro]

I can understand frutration being caused due to a crash on start-up, but it does seem strange that you wouldnt simply restart the pc. The vast majority of blue screens are caused by software, and occasionlly the sysprep procedure does fail.

Sysprep is the final action we conduct on a pc prior to shipping. Once sysprep'ed ( this puts the pc back to the status of first time use, out of box experience), the pc is packed and shipped. If the sysprep procedure has failed and occasionlly it does, then this will show when booting up for the first time.

When this does happen , most customers simply call us up, and explain the issue and we help them resolve over the phone.

It may have been nothing to do with the sysprep and just be a one off, so it would seem premature to simply rebox the laptop, and not even attempt a restart.

 

[allstr]

Ah I never realised you were open at 11pm?

I like the way you try to blame me though. That fully explains the mindset of the company.

I doubt you have read anything I wrote?

 

[allstr]

Incidently, and enquiries email, which is only replied to every 72 hours is totally unacceptable and quite obviously loses the company many hundreds of customers. After the 8 days I waited for my first reply (I never got replies to the other 4 emails I sent) I should have taken it as read then not to order from you. That alone tells a customer all he needs to know.

So £852 down, a forum member of the comapny who blames the customer for starting the PC and then wonders why I never restarted it. As I have already written. AFTER 20 YEARS AND OVER 50 PC'S PURCHASED, EXPERIENCE DICTATES TO ME A COMPUTER WHICH FAILS AT THE FIRST HURDLE IS NEVER GOING TO BE ANYTHING BUT A PROBLEM.

No need to reply. I accept I am going to get no help, just accusations from you!

 

[Rakk]

No need to reply. I accept I am going to get no help, just accusations from you!

I don't believe he was accusing you of anything, he was just saying that most people would try to boot again after a first crash, and if that didn't work talk to tech support to try and find out the problem rather than simply reboxing the machine.
It's a large chance that its just Windows being a pain and there is absolutely nothing wrong with the machine.

 

[JakAttack]

Hello there Allstr,

I'm reading through the messages left by Maestro and I am struggling to find the part where he accused you of breaking it.

If you read through the forums, despite people having issues, we are always attempting to help, as you can see even in the wee hours of the morning.

I have your order details in front of me, if you can PM me your contact number I can go through the system with you and try and find out what is causing it, there may be a fault, there may only be a lsight glitch which is causing the issue, at the end of the day I simply need to find out what is wrong.

Let me know your contact details and we wil ltry and get this running for you.

I agree, a crash is never a good thing, but sometimes it is just one thing getting in the way, and all we are trying to do is find out what is causing it.

EDIT: I have checked your email history, I can see one email from the 20/2/2012 which was not replied to, this email was a little ambiguous and appears to be just a bit of information, the 4 emails you stated were not replied to were not replied to as they were emails from yourself letting us know you would be checking the computer later and did not require a response. You then emailed yesterday notifying us of the issue which I replied to this morning. I am sorry if your initial response took a few days to get replied to.

 

[Maestro]

You are way of the mark. Lets look at a few points.

First off, i pointed you in the direction of the webmail, which is specifically designed for exisitng customers to direct their communications to the exact department. I also pointed out that enquiries was just that, for enquires, not tech support. We obviously have to put an upper limit on the timescale within which replies can be expected. On occasion we might get a massive increase in email. Should we just go out and recruit more people for that day to do these emails, Clearly not. The amount of email fluctuates, and so does the response time. I fail to understand how me pointing you in the correct direction so you get quick tech support is me blaming you.

I also pointed out the on occasion the sysprep program, can be to blame for software failures on bootup. Again this was for info and again I fail to see where I have levelled any blame at you.

While it is understandable you are frustrated, The point of these forums is to offer help , support and advice. I can see throughout this whole thread that this is what everyone has been doing. I think you should calm down, read this thread again, and if you want help and support then accept some of the suggestions given. The forums are not here so you can simply have a rant. If you check other threads you will see that we will help wherever we can. If you want to have a rant then use the offical channels, call us and raise a complaint.

 

[allstr]

OK let me set the record straight. I get home at 6pm, having been up since 5pm the day before, having just travelled by chopper from the oilrig and plane to Aberdeen airport then driven 80 miles. I am sure 99% of those replying have never ever done that.

Just to please people replying with no IDEA of my life or why I do things. So to assist you, I live with my wife and 2 kids, a 7 year old and a 11 month old, the laptop was reboxed to protect it from small fingers, I do hope that is acceptable to those who opt to scowl. I was in no mood to retry the damn machine as I was extremely tired! So now you are more aware of my personal life you may be more qualified to post. If you wish to know my waist size please just ask.

One thing I detest being told to do is CALM DOWN. How can you possibly say that to a customer especially when you cannot see them? That in itself bewilders the hell out of me.

So here we are, 24 hours on, 8 CRASHES LATER yes 8 crashes later! Na of course there is nothing wrong.

Don't bother contacting me, I am going to see a solicitor.

 

[Frenchy]

OK let me set the record straight. I get home at 6pm, having been up since 5pm the day before, having just travelled by chopper from the oilrig and plane to Aberdeen airport then driven 80 miles. I am sure 99% of those replying have never ever done that.

Just to please people replying with no IDEA of my life or why I do things. So to assist you, I live with my wife and 2 kids, a 7 year old and a 11 month old, the laptop was reboxed to protect it from small fingers, I do hope that is acceptable to those who opt to scowl. I was in no mood to retry the damn machine as I was extremely tired! So now you are more aware of my personal life you may be more qualified to post. If you wish to know my waist size please just ask.

One thing I detest being told to do is CALM DOWN. How can you possibly say that to a customer especially when you cannot see them? That in itself bewilders the hell out of me.

So here we are, 24 hours on, 8 CRASHES LATER yes 8 crashes later! Na of course there is nothing wrong.

Don't bother contacting me, I am going to see a solicitor.

Wow, you accuse PCS of not bothering to read your posts yet you obviously have not bothered to read any of theirs. They stated pretty clearly that it may have been caused by certain issues setting the OS back to first use, however they also said that other problems may arise. They have been extremely clear at how you can contact them in the quickest way possible, they have outlined how using the webmail within your customer account will be quicker than standard email contact methods, they have offered for you to let them know how to contact you so they can ring you and sort out the problem, what more can you expect from a company. Its customers like you that make life hell for any company be it one with excellent customer service or not.

Also noione asked about your life, to be quite honest I couldn't care less about it, you did not mention above in your array of angry messages that the reason you packed it away was because you didnt want children getting their hands on it, you made it seem instantly that you packed it away because you were going to send it back after a single boot. This is not something I would ever expect from someone with "20 years experience".

If you have indeed had 8 crashes in 24 hours then it is likley there is a problem, whether it be software or hardware, now instead of moaning, contacting solicitors who frankly will more than likley laugh at you because you still havent followed any kind of support offered to you infront of the entire PCS community by two of their extremely helpful memebers of staff, try contacting them as they have suggested and try and resolve the problem. Im sure if you had time to complain so much on the forums then you have more than enough time to email them via the method they suggested.

 

[El Wayneo]

Maybe PCS should have a section of the forum where only staff and Mods can post as no offence to other forum members but this guy doesn't seem too interested in reading what you have to say.

If there is already a section, then probs best to move this there?

 

[allstr]

Wow, you accuse PCS of not bothering to read your posts yet you obviously have not bothered to read any of theirs. They stated pretty clearly that it may have been caused by certain issues setting the OS back to first use, however they also said that other problems may arise. They have been extremely clear at how you can contact them in the quickest way possible, they have outlined how using the webmail within your customer account will be quicker than standard email contact methods, they have offered for you to let them know how to contact you so they can ring you and sort out the problem, what more can you expect from a company. Its customers like you that make life hell for any company be it one with excellent customer service or not.

Also noione asked about your life, to be quite honest I couldn't care less about it, you did not mention above in your array of angry messages that the reason you packed it away was because you didnt want children getting their hands on it, you made it seem instantly that you packed it away because you were going to send it back after a single boot. This is not something I would ever expect from someone with "20 years experience".

If you have indeed had 8 crashes in 24 hours then it is likley there is a problem, whether it be software or hardware, now instead of moaning, contacting solicitors who frankly will more than likley laugh at you because you still havent followed any kind of support offered to you infront of the entire PCS community by two of their extremely helpful memebers of staff, try contacting them as they have suggested and try and resolve the problem. Im sure if you had time to complain so much on the forums then you have more than enough time to email them via the method they suggested.

Congrats, your avatar sums you up very well indeed. Unlike many people on here, I don't get much time with my wife and kids because much of it is spend away waorking. I am not about to waste my time trying to sort something that should have already been working. I am sick buying things that do not work! I do not have the luxury of sitting speaking on the phone for hours. You obviously relish that and having someone to speak to.

 

[Music Guy123]

Maybe PCS should have a section of the forum where only staff and Mods can post as no offence to other forum members but this guy doesn't seem too interested in reading what you have to say.

If there is already a section, then probs best to move this there?

We already have one of those sections!

Back on topic: I have never been on an oilrig but one of my mum's closest friends works flying seaplanes to and from them. I have heard from him that it isn't exactly the most comfortable of businesses to be in, i also know the dissapointment when something you have been waiting for arrives and causes you problems, it can apply to various things. However, when you combine the two together and your sleep times etc. I don't blame you for being incredibly hacked off, I would be too. What I would suggest you do is to contact PCS in the morning, their helpline is brilliant, and don't worry, you talk to guys who build computers. They will help you get it sorted, I can assure you of that. I'd say probably the best thing to do now is to remove windows entirely. Then install it from the DVD. I would contact PCS though.

 

[allstr]

Maybe PCS should have a section of the forum where only staff and Mods can post as no offence to other forum members but this guy doesn't seem too interested in reading what you have to say.

If there is already a section, then probs best to move this there?

Can I make another suggestion? Why not just delete the entire thread? I will most probably throw the machine in the bin and just go buy another one locally from a company that builds machines that work!

2/3/11 @ 10:30 - Your order has now entered the testing and configuration process.

The testing and configuration process usually takes less than 24 hours to
complete and afterwards your computer will enter quality control, where further
testing will take place.

2/3/11 @ 10:59 -
This email is to confirm that your order (number 447658) is now awaiting
dispatch.


Maybe they should have actually tested it prior to dispatch eh? Anyway, who really cares. I know where never to buy from again!

 

[Frenchy]

Congrats, your avatar sums you up very well indeed. Unlike many people on here, I don't get much time with my wife and kids because much of it is spend away waorking. I am not about to waste my time trying to sort something that should have already been working. I am sick buying things that do not work! I do not have the luxury of sitting speaking on the phone for hours. You obviously relish that and having someone to speak to.

You judge me based on my avatar, very mature indeed. You have no idea who I am, what family I have, what I do for a living, how much free time I have etc etc. You have enough time to complain that people don;t read your posts yet you don't bother listening to anytrhing the PCS guys have said to help you, they have been nothing but polite and helpfulm, and you have been nothing but rude. I work extremely long hours too, I have 3 research papers I am writing in my spare time (the little amount I have), I also run my own game development company for which I have to put in another stupid amount of hours, however I prioritise my time. If I had a problem with my PC instead of having a go at people on a forum, talking about going to solicitors because your computer has creashed 8 times in 24 hours, without even following up on any of the advice the company has given you is frankly immature. How about you grow up and actually contact PCS as they have suggested so they can help sort out your computer.

 

[allstr]

We already have one of those sections!

Back on topic: I have never been on an oilrig but one of my mum's closest friends works flying seaplanes to and from them. I have heard from him that it isn't exactly the most comfortable of businesses to be in, i also know the dissapointment when something you have been waiting for arrives and causes you problems, it can apply to various things. However, when you combine the two together and your sleep times etc. I don't blame you for being incredibly hacked off, I would be too. What I would suggest you do is to contact PCS in the morning, their helpline is brilliant, and don't worry, you talk to guys who build computers. They will help you get it sorted, I can assure you of that. I'd say probably the best thing to do now is to remove windows entirely. Then install it from the DVD. I would contact PCS though.

Thank you. I would think Seaplane are considerably more comfortable than an S92 chopper where 19 of you squeeze into it

http://english.peopledaily.com.cn/200604/21/images/0420_C32.jpg

Thanks for your input, considerably more measured. Hacked off is the lower end of the scale I wouldn't use the language on here. Ask the wife. She will tell you!

As I have already listed, maybe they should have actually test the thing before dispatching it! It's heading to the bin. I will remove the useful parts and skip it. Thankfully I am an electronics tech and have a considerable PC knowledge and this machine is not fit for purpose. Be it over heating or incompatible parts, I am unsure. All my laptops sit on a high powered fan stand so overheating is doubtful, more likely faulty parts or incompatible.

 

[Music Guy123]

Are you sure it isn't the software? Give PCS a ring first, then you can decide the fate of the laptop. I have never heard of a problem not being sorted out though so I wouldn't be too rash and chuck it away until you have given them a call at least. You also aren't really going to be able to salvage much out of a laptop unless you buy the same chassis! Hard drives, wifi card, possibly cpu but that would be about it, much better to try and get the problem sorted.

I doubt it is overheating, this isn't perfect but isn't there a way of seeing what causes problems, is it 'event' thing or something? I am afraid I don't know what it is called, Vanthus will tell you!

Yes, I would think a seaplane would be more comfortable than that chopper!