Review of Vortex III (3)

Jak

Member
Review of Vortex III (3)
Initial impressions + 5 months later


Ordering & Delivery

After I had ordered mine (after the month or two of research!), it was in prep for about a week before PCS told me there was a delay on ordering new stock for the i7-3720QM in which meant it took another 3-4 days (it happened over a weekend). The next week however, the build went ahead fairly quickly and progressed through to awaiting delivery and sent in 2-3 days. When it arrived, I took note it had been packed very securely in a huge box with plenty of padding inside, not to mention two boxes! Save for the small delays this was a great experience so far.

Initial Impressions/Inspection

After unboxing it, I was struck by how rugged it actually looked in person, I love matte stuff a lot more than gloss rubbish so this was a big plus in my book, granted it did look huge but that's also a personal favourite. First impressions were mostly positive (while having only used it for a week or so) apart from the usual driver hell, and I can freely say I was enjoying the latent power beneath my fingertips immensely. The lack of a VGA/D-Sub port did irk me slightly but considering there's a DVI, HDMI and DisplayPort offering it's not so bad.

One issue that started to raise its head fairly early was regarding BD playback. Ironically it's actually easier and more reliable to buy a piece of software to rip BD's than it is to simply slip them in and play them from disc with Cyberlink's software. Even on 7 with PowerDVD 10 it worked about once and then after rebooting, refused to play anymore, stating there was an error which put it at risk (this was later determined after much hair-pulling to be Cyberlink's inbuilt method of forcing people to pay out for upgrades).

Onto the more detailed sections of the review!

#1 - The screen

While ordering I had naturally (as someone who works in IT) done much research on the three panels that were available at the time when I was placing my order. One was a Hannspree which was glossy if I remember correctly, another was the AUO of which I had heard split feelings on (some said it was great while others said it was mediocre and was outclassed by the next panel) and then the Chi-Mei. This was the panel I settled on eventually for its excellent RGB spectrum reproduction (72%) and the overall quality of the panel. After about 5 months of use I can attest it is a very good panel! The brightness on offer by the LED backlighting is also quite retina scorching!

#2 - The keyboard/touchpad

I opted for the backlit keyboard while ordering and I must say, it comes in mighty useful in those late night gaming and chat sessions! For the most part the keyboard is great, however one problem it came with is the left Shift key often not recognising being pressed which for a £1,600+ laptop is simply inexcusable, especially when laptops costing a quarter of that price have keyboard that are perfectly fine including (as much as I hate to mention it) MBP's which are a fair comparison considering the price of these laptops. Regarding the touchpad, it's fairly good in operation but that's about as far as it goes. For the relative size of the laptop, the pad itself is woefully small and at least for me, came misfitted in that it was sunken on the right with a gap between it and the casing but flush and with no gap on the left side. Again, not really acceptable for something this expensive.

#3 - The chassis/exterior ports

One thing that impressed me initially about the Vortex was the seeming solidarity and ruggedness of the casing. After having had it for a few months I can safely say it's not all what it seems. Although the case is indeed rugged (it should be for ABS), it's by no means perfect on the fitting detail (again expected for this kind of expense) and if held anywhere there is a lot of very noticeable sag in the entire body from the weight of the hardware. To add to the detail point, the rear venting for the CPU & GPU both aren't fully machined out (it's a running joke that Clevo's engineers fell asleep at this point) which doesn't really help. Generally it's fine if you're just going to leave it in one place and hook it up to external inputs and monitor etc.

#4 - Audio (speakers/HDMI/analog jacks)

This is an easy albeit, slightly disppointing section to type again. Basically, ignore the Onkyo and THX stickers/logos because they count for naught. Add the bottom mounted 'subwoofer' to that too because it doesn't work, or work enough to be noticeable even if you were to put your ear to it. Although there seems to have been somewhat a lot of confusion regarding the number of physical speakers the laptop actually has, it only has two (ignoring the sub). Audio output from a 5.1/7.1 speaker system connected to the analog jacks is good as expected as is output from the HDMI port on the rear. A major failing (again thanks to Clevo) is in the jack you'd be plugging headphones into. Due to some fiddling by Clevo, the LFE channel (that's the bass) is routed over the Centre speaker jack instead which means you'll get 2.0 instead of the usual 2.1 over a pair of headphones sadly. This is only solved by either using HDMI or a 5.1/7.1 system on the analog jacks or alternatively, buying a USB soundcard.

Wrap-up

I will probably edit this a little more later when I grab the 'beast' - Arael (look here for the reference) and boot it (into Mint 14 I might add - screenshot here) but for the most part this review is complete so treat it as such. I'm not really the best at writing reviews so I've probably missed a detail or two so if anyone has any questions, please post them and I will do my best to answer them and then merge them into the OP.

Indeed it may sound like to many (it does to me a bit) like I'm bashing the Vortex III and to a degree I am (hell I've even seriously considered getting a refurbished MBP from Apple to go with this), because the number and nature of issues with it compared to something half the price is just nutty but overall, for the hardware you get it's amazing. If you're like me and you use it at Uni etc and move it around, yes it can be a slog but when I'm back at home I hook it up to a large 24" LG monitor and 5.1 Pioneer home theatre system (a VSX-520k + S-HS100) plus a keyboard and mouse I have, then hide it in the desk.

Happy computing!
 

Toxophilix

Bright Spark
Very interesting review, +rep.

On this:

the left Shift key often not recognising being pressed which for a £1,600+ laptop is simply inexcusable
tbh it would be inexcusable in a £300 laptop. I would get onto PCS about it.

Also, this is the second review on the forum to say that the Vortex is not very robust when moved around:

Generally it's fine if you're just going to leave it in one place and hook it up to external inputs and monitor etc.
A laptop that you have to leave in one place is surely just an expensive, under-powered desktop.

Very balanced review anyway, imo, as you have found positive things to say inspite of obviously having had a fair number of problems.
 
D

Deleted member 17413

Guest
I've found your review really worrying, i have also ordered a vortex ii and its costing me about £1900....
Yet having read your review i am really considering cancelling!
The issues with the casing not being properly machined out/vents punched out
Touchpad being installed poorly
Blu Ray being unreliable and failing
Poor sound and limited audio output jack

I'm really concerned!!
 

Tom DWC

Moderator
Moderator
Genuinely interesting review, Jak. +Rep.

I have to say the issues regarding the shift key and touch pad, while undoubtedly an inconvenience for you, are not normally the case (perhaps caused during delivery, it's something that can happen with shipped custom builds). And in any rate I hope you got these problems resolved via an RMA?

Your problem with the Cyberlink problem sounds irritating but personally I can't say I've come across it myself.

I'm not sure what you mean about the vents, temps and noise output have for me, about been on par with any 17.3" desktop replacement packing this kind of hardware. No such issues with build quality either, I lug the machine about a fair bit at uni and it's been on about 10 train journeys home in the past 6 months in a very cheap bag I got for it with no problems. But again, your experience has obviously differed which is a shame.

I do agree with you fully regarding the audio however, I've always said it's the weakest point of the entire laptop. Luckily it can be resolved fairly cheaply with an external sound card. But I am very picky about sound qualiity.

sibun1, there are plenty more user reviews on the laptop's spec page you might feel like checking out as well, and some professional ones I'll link below, because I have to say most of them are positive.

http://www.kitguru.net/laptops/zardon/pc-specialist-vortex-iii-hd7s-17-3-laptop-review-i77970m/

http://www.techradar.com/reviews/pc...s/pc-specialist-vortex-iii-680-1118098/review

http://www.slimgamer.com/10908/gadget-corner-vortex-iii-680-gaming-laptop-review/

In no way trying to detrract from your review Jak, just wouldn't want a forum member to be put off based on one review without seeing some others as well.

A laptop that you have to leave in one place is surely just an expensive, under-powered desktop.

It's a fair shout and the biggest criticism of desktop replacement laptops. Personally for me, they offer just enough portability while still being very powerful, and that's what seals the deal.

But for anybody not moving about as much, absolutely get a desktop.
 
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Deleted member 17413

Guest
I hope that this is just an isolated case, and indeed, i have read other reviews that have been favourable... but then not everyone is as attentive to detail as everyone else...
I sent a message into PCS about this in regard to the vortex III i have ordered, any luck they will give the reply i am hoping for and say there have been some isolated cases but in the main theres no issues with half of it and i also hope, should i find issues like these, they would do a RMA to sort those issues out.

Afterall, this is nearly a 2K expense i would hope theres a bit of attention to detail in my case and a willingness to make sure its the best quality they can provide.
I know of the sound issues and i am looking at external speaker options... but the other bits highlighted are really -not- acceptable, not when i am paying this amount of money.
 

Rakk

The Awesome
Moderator
I hope that this is just an isolated case, and indeed, i have read other reviews that have been favourable... but then not everyone is as attentive to detail as everyone else...

Remember that you will always see more complaints that good reviews for anything, mainly cos people are quick to point out problems but if it all works fine they tend to keep quiet.
 

Toxophilix

Bright Spark
It's a fair shout and the biggest criticism of desktop replacement laptops. Personally for me, they offer just enough portability while still being very powerful, and that's what seals the deal.

But for anybody not moving about as much, absolutely get a desktop.
Oh, I wouldn't say desktop-replacement laptops are all pointless in general. It's just that, if you are in the position where you don't really dare to move your laptop around because it doesn't seem robust enough (and obviously that's not the case for you) then it's pointless.

There do seem to be plenty of people that have had good experiences with the Vortex 17", but this review would worry me if I was buying one (because, as you say, it's interesting, not someone going off on a rant but someone that obviously wants to like the product, that is looking for good things to say about it, but who is seeing a lot of issues). It does make me wonder if the quality of the chassis is a bit inconsistent.
 

mdwh

Enthusiast
For the most part the keyboard is great, however one problem it came with is the left Shift key often not recognising being pressed which for a £1,600+ laptop is simply inexcusable, especially when laptops costing a quarter of that price have keyboard that are perfectly fine

Yes the keyboard is my pet-hate of the V3 too. My N220P on the other hand has an excellent keyboard, despite being only a 10.1" device, and only costing £330.

At least some of the other Clevo/PC-Specialist laptop keyboards seem to be fine too (I've seen ones that have much nicer keyboards), so it really does seem to be just some models.

I have some insensitivity with keys near the "g" and "h".

One thing to try though is to give the shift key a hard press/whack - initially my tab key wasn't working at all unless I pressed hard, but then out of frustration I hit it hard, and it's been fine since :) (Disclaimer, don't blame me if you hit it too hard:))

It does sound as if different people have different experiences with the keyboards - I guess the question is whether the rate of failure/problems is notably higher than for other laptops.

I find the touchpad okay, though I noticed that the Synaptic drivers (for multitouch, and generally making things work nicer) weren't installed, so had to do this manually from the driver CD - not sure if this was a mistake or intentional, but I think it's a bit of a shame.

On movability, I mostly use mine on the sofa. So I'm not travelling with it (and never intend to), and stick with my N220P or Galaxy Nexus in bed, but it saves on needing space for a dedicated desk, and means I can sit on a comfy sofa while watching TV too.

I find it okay to use on my lap, and carry it around the house with both hands. I wouldn't like to throw it in a bag like I might with other laptops, but that's more the nature of a high-spec 17" 3.9Kg device.
 
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