RMA returned, still got a problem

[willh]

Hi all, not long had a RMA return with the below report. just wondering if anyone can help before I trouble the Tech support phone lines...

Event log reports disk errors on a non-local drive possible pendrive or CD DVD and kernel power errors relating to NV HD audio drivers which have been updated.

The system passed all hardware diagnostics and reported no errors. the PC was then stress in windows for 89hrs from thursday to monday morning. No BSODs occurred the PC did not shutdown or reboot.

Started the PC up to start re-installing anti-virus etc... before i could do anything though PC shut down, re-started and I retrieved the following information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF880073791D8
BCP3: FFFFF88007378A30
BCP4: FFFFF880012BE1EA
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\052511-19328-01.dmp
C:\Users\Will\AppData\Local\Temp\WER-67642-0.sysdata.xml
Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt


Just wondering if this could be the same problem or is something else now causing problems

Any help is much appreciated

 

[misterdave]

Hi,

From the above report I can determine that it is not the same fault reoccurring. 0x24 normally relates to a HDD failure or corrupt system partition and it is normally followed by NTFS_FILE_SYSTEM. I would give our support team a call on 0844 499 4000 and they can talk you through testing the HDD to determine if it is at fault with the HDD or if a reinstall is needed to fix the issue.

 

[Maestro]

The "BCCCode: 24" , or 0x00000024, tells us that as a problem condition exists with your file system, the file format used by Windows.
Basically, a system-resource-intense program is running at the same time that the installation is going on - and is able to knock the Windows install out. Without seeing your system specifications and installed program list, my guess is an anti-virus program.

 

[willh]

Thanks for the replies guys, think I will be calling the help line again.

I thought I had removed all the AV software I had... Initially I ran the bullguard free trial, when that expired I uninstalled & then ran the AVG free version before the RMA, a re-install / re-format would've got shot of AVG (I think???), then when it was returned from RMA it had a Norton 2010 trial on it for 90 days, I uninstalled that ready for the new 2011 version just before i got the BCC Code 24.

I will be check through my installed programs list when I get home tonight to see if I can spot anything else. Thanks Again.

 

[willh]

ok last night, booted up to have a look at my installed programs and any AV software running, got a BSOD with the following message after:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8800102EB13
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\052611-20560-01.dmp
C:\Users\Will\AppData\Local\Temp\WER-31559-0.sysdata.xml

from reading up this looks like a driver issue possibly???

moments later I got another one with a BCCCode of 50, anyone got any ideas what this relates to???

I haven't had chance to call tech support (still in work) but thinking of doing a fresh install again.