Shocked at the service from PC specialists

[Maxed280]

Here is where it started

https://www.pcspecialist.co.uk/forums/showthread.php?35228-Sceen-prblem

will keep it short but just think people should know what these guys are like for parts and after sales.
First a glossy screen was ordered on the 8th next day delivery that apparently come with a new ribbon cable as requested.
So after many phone calls and lies to me and my farther “its going out today” blah blah I finally get to the bottom of why the screen hasn’t been sent after every excuse they could think of. They didn’t have any in stock!!!
After two weeks of waiting no one thought to check if they had any!! Every time I called it was a new story and new lie.
I was desperate for a screen and since they had taken the payment on the 8th it was now the 16th I had to settle on a matte screen that I didn’t want that was delivered next day and guess what no ribbon cable!! But since I left for work the same day out of the country there is not much I can do.
But the icing on the cake is the matte screen was £30 cheaper and the apparently a refund was sent the same day as the screen. But to be expected no refund in the bank and no record of this on their system. Also sent a complaint email that has not been responded to. No surprise there
After seeing some good reviews about them I ordered a expensive laptop and also recommended them to my dad who also ordered a expensive PC.
Just beware when dealing with these people there like second hand car dealers.

 

[tom_gr7]

hi mate, sorry to hear about your troubles. I'm sure it must be an awful situation to be in and i hope that you get it sorted.

 

[DeadEyeDuk]

As per usual, I'll reserve judgement until Paul or moos can relay PCS's side of the story, because we have been here before

 

[Maxed280]

Please do, anyone replying would be nice. But thought people should know how much trouble and stress I've had just simply ordering a screen. I'm not going to put names and the lies they come out with as I'm posting just to let people know the situation and the kind of attitude to expect

 

[DeadEyeDuk]

I'm posting just to let people know the situation and the kind of attitude to expect

Which umpteen others that have bought/had problems with computers from PCS have no experienced. Not at all doubting you troubles, but it just isn't the norm, or there'd be a hell of a lot more threads about it on here

 

[Maxed280]

This is why the title says, "shocked" as it's unexpected and would like a apology to my farther at the very least but nothing only more problems :-(

 

[moosEh]

Hello there Maxed280,
I am sorry to hear about these issues with the screen delivery, we have had some issue with the stock of 17.3" glossy screens. If you could send me the effected order number via PM I will have a look into this and try to resolve any outstanding issues as quickly as possible.
Also I would like to extend my apologise to you as no customer should be 'lied' to and I will look into this issue personally when I am back in the office on wednesday.

 

[Maxed280]

Thanks ive sent a PM,

i understand the stock part of the problem but being told "its going out today" "we have one left" "i have the box and printed the label myself" etc is what i dont understand then the ribbon cable and refund problem ontop.

i hope you can sort something out cheers

 

[GeorgeHillier]

If it was sorted on the 16th then you won't get the refund until early next week. No matter where you shop it usually takes between 3 and 5 working days to get the refund in the bank, just because the banks haven't bothered upgrading anything since the financial crisis.

Anyway, hope it gets sorted

 

[Maxed280]

No the refund should have been send 15th but the problem is when my dad rang to check if they had actually put the refund in they had no record of it, so that says to me it wasn't placed when they said it would be.
It's not a big deal but why should I have to check they are going to do what they said they would?
I can see everyone want to defend pcs but all I'm doing is telling you about my situation. You don't have to believe me or maybe you have had good service from them but I haven't and when your desperate and need parts then it would be nice to take their word on things.

Apart from a lcd failure I've been very happy with my optimus and so has my dad but sometimes you need backup when things go wrong.

If they didn't have stock of the glossy lcd that's fine but instead of checking stock they would say "I do know why it's not been sent but I promise it will go today"

I hope it's a one off but me or my dad don't need the hassle of chasing up stuff like this when most other companies would just do it first time around.

 

[Maxed280]

i see the reply from "tonbro" has been removed.. all i would say to that is read the thread carefully before you call people names. and to clarify my dad is involved simply to place the order when i was on holiday with no internet. and the stress is caused because i use my laptop for business not just gaming! and being without it is a major people hence ordering a replacement nice and early to be ready before i leave the country. not hard to understand i think.

 

[Rakk]

i see the reply from "tonbro" has been removed.. all i would say to that is read the thread carefully before you call people names. and to clarify my dad is involved simply to place the order when i was on holiday with no internet. .

Yes, I decided it was likely to cause trouble and it certainly wasn't in the spirit of the forums, so I got rid of it