Slow network speeds on my PC

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SamX4884

Active member
Hi all,

I brought a desktop from PC specialist around 3 years ago now, I have always had low download speeds and struggled to game due to my high ping. I have other devices in the same room such as my Xbox which reaches much faster speeds than the PC and I never have any trouble with lag. I decided it was time to try and fix the problem, so I brought a new network card yesterday - the TP-Link AC1200 Archer T4e. It has been slower than ever and I don't know what to do anymore to fix it. I have installed the latest drivers but still have had no luck.
 
SpyderTracks

SpyderTracks

We love you Ukraine
SamX4884 said:
Hi all,

I brought a desktop from PC specialist around 3 years ago now, I have always had low download speeds and struggled to game due to my high ping. I have other devices in the same room such as my Xbox which reaches much faster speeds than the PC and I never have any trouble with lag. I decided it was time to try and fix the problem, so I brought a new network card yesterday - the TP-Link AC1200 Archer T4e. It has been slower than ever and I don't know what to do anymore to fix it. I have installed the latest drivers but still have had no luck.
Click to expand...
Hiya, can you post your full specs from the order page?
 
S

SamX4884

Active member
Case
COOLERMASTER MASTERBOX K500 RGB GAMING CASE
Promotional Item
Get CoD: Modern Warfare with select NVIDIA GeForce RTX GPUs!
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-9700K (3.6GHz) 12MB Cache
Motherboard
ASUS® TUF Z390-PLUS GAMING: ATX, LGA1151, USB 3.1, SATA 6GBs - RGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3000MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st M.2 SSD Drive
512GB Intel® H10 NVMe SSD + 32GB Intel® Optane™ (up to 2300MB/sR | 1300MB/sW)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
External DVD/BLU-RAY Drive
6x Slim USB 2.0 External Blu-Ray Writer
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
50cm RGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 Deluxe: 1 User, 5 Devices - 1 Year Subscription
Browser
Google Chrome™
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 7 to 9 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 
S

SamX4884

Active member
1686416914391.png

I'm using the speed test app made by Ookla I think? The speeds don't exceed more than 1mbps. I brought my laptop to the same location in the room and it got 541mbps.
 
S

SamX4884

Active member
I attached the antenna and positioned them towards the Router. I automatically installed the latest driver for my adapter, then I tried going to their website and downloading the latest one from there but still no luck.

Here are the screenshots you asked for:
1686418153582.png

1686418199674.png

It keeps disconnecting and then reconnecting the WiFi every 20 minutes roughly too.
 
SpyderTracks

SpyderTracks

We love you Ukraine
SamX4884 said:
I attached the antenna and positioned them towards the Router. I automatically installed the latest driver for my adapter, then I tried going to their website and downloading the latest one from there but still no luck.

Here are the screenshots you asked for:
View attachment 37253
View attachment 37254
It keeps disconnecting and then reconnecting the WiFi every 20 minutes roughly too.
Click to expand...
You've got Norton installed, that's your problem I'm willing to bet, it's awful, should be uninstalled immediately.
 
SpyderTracks

SpyderTracks

We love you Ukraine
SamX4884 said:
How do I go about uninstalling that?
Click to expand...
You have to use their uninstaller as windows can't uninstall it, it's nothing more than a virus these days. Just use Windows defender which is built in to windows, save yourself a bundle as well. Windows defender is far better at signature prevention anyway, and doesn't cripple your pc

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.
support.norton.com support.norton.com
 
S

SamX4884

Active member
I uninstalled it and restarted my computer but I haven't seen any differences in speeds.
1686419291798.png

Do I need to change any of these settings?
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
I agree with Spyder, I think a clean install of Windows 10/11 would be good. This video has a good walkthrough of the steps for a clean install of Windows. Note that this will wipe the drive you install Windows to, so make sure you back up anything important to another drive or to cloud before you start. Once you have Windows installed, run Windows Update, including Optional Updates repeatedly until not more updates are available (Don't install anything labelled with "Preview" though). Don't reinstall Norton, or any other software for that matter until Windows Updates are complete. Then run some speed tests to see how the network is preforming. If that seeems to have fixed the issue, install any apps you need. But not Norton, ever. If it hasn't fixed issue, report back here before doing anything further
 
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