Slow PC when opening PS and AI

[Tmagar]

Hey guys, this is a brand new PC about a month/half old. At the time of order I thought it was an overkill for using photoshop and Illustrator as I primarily use them for graphic design. However the PC goes mad slow/Laggy when I open them both. Photoshop also loves to crash when it gets slow. The files that I work with are between 20-200mb and I don't open multiple files either.
When I quickly check the task manager the CPU usage would be 64% for example and suddenly drops down to a lower number like 35% as if the machine pretends to go down in value when I'm observing.
I'll attach a grab below of the CPU usage % and I haven't opened a single file yet so you can imagine how it would be like when I start working.
Also pasted the full specs of the PC - Perhaps I am wrong to think this PC was an overkill, please help me with this, are the specs good enough?
I am also looking to run blender soon so that would be problematic aswell I guess.

Before I bought this I had a 2019 Macbook pro base model and it never had such problems apart from loud fan noises. Thank you in advance.

Case	PCS SPECTRUM RGB MID TOWER CASE
Processor (CPU)	AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard	ASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)	64GB Corsair VENGEANCE DDR4 2666MHz (4 x 16GB)
Graphics Card	8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive	1TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 100 V2 Series High Performance CPU Cooler (AMD)
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card	WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 6 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Google Chrome™
Monitor Cables	1 x 2 METRE HDMI (M) to DVI (M)
Cable Management	PCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

 

[SpyderTracks]

I'm afraid it's really badly designed and the components aren't suitable.

The system will be creaking generally, it's just never going to work very well.

The processor will be thermal throttling constantly due to an insufficient cooler and motherboard, and there are other issues as well.

It's just not going to work very well I'm afraid.

You can check thermals to be sure, but I'm 99% certain that's the issue.

 

[Martinr36]

do away with bullguard, its known to cause problems

 

[Tmagar]

It was my first time ordering a pc having the option to select the parts so you could say I am a noob. I only focused on getting as much RAM possible, good graphics card and processor how are they incompatible? I would be happy to hear your choice of components please

 

[Tmagar]

do away with bullguard, its known to cause problems

I've had that suggestion many times, not sure why PCspecialists installs it in the first place, what would be a less interfering antivirus software?
thanks

 

[SpyderTracks]

It was my first time ordering a pc having the option to select the parts so you could say I am a noob. I only focused on getting as much RAM possible, good graphics card and processor how are they incompatible? I would be happy to hear your choice of components please

This would be the same build but with suitable components, it's always best to get advice if you don't understand hardware:

Case
CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
64GB Corsair VENGEANCE DDR4 3200MHz (4 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 850W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 13 to 15 working days
Price: £2,257.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/XvMG47ctqk/

 

[SpyderTracks]

I've had that suggestion many times, not sure why PCspecialists installs it in the first place, what would be a less interfering antivirus software?
thanks

Just use windows defender which is included with windows.

 

[Tmagar]

Just use windows defender which is included with windows.

This would be the same build but with suitable components, it's always best to get advice if you don't understand hardware:

Case
CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
64GB Corsair VENGEANCE DDR4 3200MHz (4 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 850W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 13 to 15 working days
Price: £2,257.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/XvMG47ctqk/

Thank you Sir for all of that.

If you don't mind may I ask what is the benefit of getting a more expensive case and a motherboard? Is it to do with more room for extra fans?
I think I understood why a better processor cooler is needed. In my case, the reason why the PC is slow, could it be because of overheating and a lower standard graphics card than the one you selected?
If windows defender is enough why are other antivirus softwares made available?

 

[SpyderTracks]

If you don't mind may I ask what is the benefit of getting a more expensive case and a motherboard? Is it to do with more room for extra fans?

The case determines the airflow within, a poor case will have poor airflow which leads to thermal throttling and instability.

Motherboard determines the power flow on the motherboard, the higher up the processor, the higher voltage it requires, lesser boards are not able to control the voltage to the requirements and this leads to instability and thermal throttling.

In my case, the reason why the PC is slow, could it be because of overheating and a lower standard graphics card than the one you selected?

It's poor power delivery, and overheating as well as slow RAM and SSD. The GPU will be fine, although it wouldn't have been recommended as is an old card and more expensive than a current 3070 for far less performance.

If windows defender is enough why are other antivirus softwares made available?

Consumer choice? Odd question. People want choice. But those who understand windows know that windows defender is better than any paid option and has been the number one for protection for 2 years running.

Windows is nothing like Mac, Mac is very tied down and restrictive, a lot is dictated to you. Windows is completely open with far more developer support and hardware options. But as a result, you have to know what you're doing more on windows, or at least seek more advice.

Should I just use windows defender

I have bullgaurd Right now but it uses so much cpu sometimes should I just delete it and use windows defender or what should I do?

www.pcspecialist.co.uk

 

[AgentCooper]

Thank you Sir for all of that.

If you don't mind may I ask what is the benefit of getting a more expensive case and a motherboard? Is it to do with more room for extra fans?
I think I understood why a better processor cooler is needed. In my case, the reason why the PC is slow, could it be because of overheating and a lower standard graphics card than the one you selected?
If windows defender is enough why are other antivirus softwares made available?

The case is one of the most important parts of a system and it’s one that gets overlooked time and time again. You’re paying thousands of pounds for a PC, it doesn’t make sense to put it in a budget box. It doesn’t have to be expensive, you just want to get a case with good airflow in order to let cool air wash over your components and help keep the system running optimally. Motherboards also play a huge part in letting a CPU reach its potential, they have heat sinks in which will help dissipate the warmth that is emitted from the processor and higher models have more capacity to help regulate the voltage.

EDIT - @SpyderTracks beats me to it 😆

 

[Tmagar]

Thank you both Sir for your expert feedbacks. I hope I can send the PC back for an upgrade or a refund.

 

[ubuysa]

I've had that suggestion many times, not sure why PCspecialists installs it in the first place, what would be a less interfering antivirus software?
thanks

Money. They have a financial deal with Bullguard to install the trial would be my guess. At least PCS give you the option to not have it.